Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.
Nazz
Family · January 2025
+On a positive note, the property was in a fantastic location. It was clean and offered a good breakfast. However, we experienced many issues, especially with check-in. When we arrived, no one answered the door or the phone number that was given on booking - in fact number from booking was not working at all. We waited around all day, which spoiled our first day in Lison and caused us a lot of anxiety. We got lucky because a mailman came by on our third time banging on the door and we followed him in. We finally located the Guest House and the cleaning lady let us in. She was not expecting us and had to call her boss to confirm. There was a lot of confusion about this and the parking. We were directed to the wrong parking spot initially. The keys didn't work well on the front door and was wonky on bedroom doors (have to use key to lock from inside). Instructions were sent late (after we already arrived) and said there was a key pad on the front door but there was only a lock. The keypad is inside the building. While the room was clean, it was in disrepair as was the bathroom (paint chipping, stains on the walls and chair), bathroom sink wobbly, the shower leaked into rest of bathroo
Roman
Family · October 2024
+Somebody smoked in the room even it prohibited and staff was not aware of it and has not tried to ventilate the room. Shower head was broken, so we could not use the shower the day we moved in. The person present the place could not decide anything and asked to contact "the boss" - Mohhamad. Tried to call him several times and no response. The only communication works is WhatsApp msg and he will respond hopefully next day. Expedia is no help either. Check out is at 11am and is not at noon as it is on Expedia app.
+Clean and good location, near or everything. There was a water leak over my bed, hopefully there was another bead in the tiny room #6.
+Great location. The staff member we met was kind, we left before breakfast time on our checkout day and she prepared breakfast for us especially beforehand. The doors don’t stay shut unless locked, in combination with difficult to lock doors it was awkward at times. Bathroom facility was fine, but it should be cleaned/garbage emptied everyday considering how many rooms are using it. It was a little gross during the second day of our stay. The other reviews about the scary elevator are not lying! We walked up and down 4 flights almost every time, but if you’re brave and it’s needed, it is fully functional. Overall, amazing location close to good neighborhoods and the museum/garden in Lisbon, just don’t expect perfection in facilities or cleanliness.
+Despite my best efforts to understand the checkin procedure in advance of my stay I recd no instructions to access the building. Upon eventually gaining entry, I then find this isn't a 'guest house' at all but a 4th floor apartment accessed via a very dark spiral staircase with a non operational lift - not much fun with luggage after a flight! Upon accessing the room I was then locked in due to a faulty lock, wasting time I should have been spending exploring Lisbon. Was promised the workman would be coming to fit a new one and I didn't need to worry but the solution ended up being the breakfast woman stuffing tissue in the lock to prevent it from locking at all. I then had to make do with just one poor operational lock. Breakfast was just the basics but was okay, though don't bother asking about the possibility of grabbing something a little earlier if you're heading out for the day, even though the breakfast woman arrives at 7 I was informed that grabbing just an apple, cereal and toast would not be possible, I didn't find her very welcoming or friendly at all. Check out states 12 on Expedia but I was informed by the breakfast woman, again in an unfriendly manner, that it's11. Th
+Geht nicht, ein Gast muss dem nächsten die Tür öffnen und die Schlüssel und Codes geben. Mails werden nicht beantwortet. Alles nur ein Glücksfall, wenn Du Dein Zimmer und Bett bekommst. Preislich ok, aber alles nur Zufall! Habe sowas noch nicht erlebt! Kaum zu finden, auch mit Google nicht, Tür unten zu, 3 Etage, Tür oben mit Code, der hinter der Tür ist, samt Zimmerschlüssel. Toi,toi, toi!
Eleanor
Family · June 2024
+Breakfast is substantial. Walking distance to city center. But the overall condition of the property is poor. What a shame.
Verified traveler
May 2024
“no admittance, no apology, no refund, NO STARS”
+3 days before visit I inquired by email how to check in after 7PM. no response. arrived just after 7PM to find door locked, no doorbell, lockbox, or keypad. phoned to ask what next. text response said to go to a particular business, ask for a particular person, get key from them. That business was closed, locked, no response to knock. texted BV to ask what next. response: "Try to knock the door in the meanwhile checking if some guest is there to open you the door." I actually try this, then text back: "There is no answer to repeated loud knocks." After a long wait I text again: "Hello?" After another long wait I give up, locate another lodging, go there with my luggage, check in. Some time later there is a text from BV "Ok it's closed at 21:00 Osvaldo will be there to receive you. Trying to contact Guest to open you the door." I respond "I gave up when you did not respond. Please cancel and full refund." Their response: "Osvaldo is there. no reason to give up." As of 6 weeks later there has been no refund or further email, text, or phone call from them.
“Convenable”
+Séjour convenable mais salle de bain et douche a rafraîchir et une seule pour l ensemble des location trop peu par contre personnel a l écoute et personne du pdj très bien ainsi que le quartier très animé
+15 minuti dall’aeroporto/ comoda al centro (Rossio)/ambiente carino (camere e spazi cumini) rapporto qualità prezzo buono/ consigliabile