Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 30 reviews.
Glyn
United Kingdom · Solo · June 2026
“Excellent location and a hardworking member of staff named Andrea who was helpful when asked about t”
+Clean rooms and Andrea was a excellent host
−Nothing
Alex
Germany · Couple · April 2026
+Gracious, helpful and accomodating host, decent room, decent location, good breakfast
−The cleanliness. There were stains on the couch and the shower rag. Definitely, there was a general level of cleanliness and tidyness, but some of the stuff looks used up, and in general, all the furniture is very generic and not of the best quality it seemed to us.
Charles
United States · Solo · April 2025
“Comfortable and Cozy”
+Breakfast was great and room was very spacious. Owner was very kind and helpful. You do have to pay a 9 euro tourist tax (I think that is what it is called) in cash. He let me pay it whenever I could get the cash.
−Only problem I had was the shower had a detachable shower head that would not stay in the position I needed it to. Not really a big deal. Water pressure and temperature were great though.
Jasmina
Slovenia · Group of friends · April 2025
“A poor impression due to misleading photos and a very disappointing breakfast.”
+Don't be fooled by the pictures on Booking - they show a house, but you'll actually be staying in an older apartment building on the first floor. Breakfast was a big disappointment: packaged sweet snacks, no bread (only toast), and if you want an egg, you'll have to pay an extra €3 for just one. The photos also show cold cuts and cheese, but we didn’t get any. The only positive thing was that the rooms were very clean and spacious. The owner was friendly. He allowed us to leave our suitcases there until our departure for the airport.
−Breakfast was a big disappointment: packaged sweet snacks, no bread (only toast), and if you want an egg, you'll have to pay an extra €3 for just one. The photos also show cold cuts and cheese, but we didn’t get any.
Zuzka
Czechia · Couple · January 2025
“Charming”
+Very friendly and professional host. We loved all the little touches in all the spaces and decorations. It felt like the hosts really love this place. Comfortable bed, fun room, very very clean. We loved that you could actually smell the freshness of the towels, a charmingly light scent of vinegar (old school methods rock!) We felt at home there. We enjoyed our breakfast and the breakfast room was nice.
Du
Namibia · Couple · September 2024
“Great value for money Clean Big Modern”
+Place was neat good size in the heart of Napoli.. very clean
−Bed was a bit hard for me
Marko
Serbia · Couple · July 2024
“Botanic Charm - beautiful experience”
+What we like about Botanic Charm - everything! Hotel is nice, clean, tidu and no noise. Even though I can't even speak Italian my English was enough - very nice, polite and friendly owners running their business in the best way. Helpful, pleasant and positive people. Our room was always clean, linen and towels changed. We arranged continental breakfast and every morning at 9:00 it was ready - nice, rich and tasty. Including coffee and tasty cookies, croissants, fruits, juices...plenty of wonderful choices. For the last day actually evening of our stay I took my wife for a Birthday dinner - before we checked our room after beach time there was a nice surprise - Birthday Cake from Andrea. He prepared the cake by himself with a bottle of Prosecco for me and my wife including greating card... Make us speechless. Overall experience about our vacation in Napoly and our hosts in Botanic Charm for two weeks - was aaaaamazing! Only negativity was nonprofessional attitude from booking.com taxy service guys - taxi service was included from booking.com side from airport and supposed to be included as well for our flight back home day - but nobody inform about that not us not even owners of the
−Booking.com experimental taxi service - nobody informed us that taxi service is included only on our way to Napoli not on our way back home to the airport. Explanation from some Mr Jerome that is not his fault but taxy department guys who are doing that experimentally in one way was so unprofessional I do not Wana use some other words... Shame on ppl!!!
Stanimir
United Kingdom · Couple · April 2024
“Superb”
Mario
United States · Solo · October 2023
“Great stay”
+This locations was perfect for me.
−Everything was good. Nothing not to like.
Radu
Romania · Couple · August 2023
“Superb”
+Clean and nice room, good breakfast, very welcoming guest