Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Xiao
United Kingdom · Family · October 2026
“Good but can be better.”
+Clean and nice location.
−Hard to find, WiFi not strong. Lack of communication.
Tine
Norway · Solo · October 2026
+Very central location on Corso Umberto I, right by Molo Beverello, with a short walk to the ferries, the harbour and the city centre. The room was spacious and the bed was comfortable. Check-in was easy, and the staff were friendly and helpful. A great base for exploring Naples, and I’d happily stay here again.
−There was an unpleasant smell from the bathroom, and the fridge in the room was broken for the first few days. It was replaced once I asked. The biggest issue came after my stay: I’ve requested a receipt several times, both by phone and through Booking.com, and haven’t received any reply. This is a real problem for business travellers who need documentation for expense claims.
Tiago
Germany · Couple · October 2026
“Perfect location and comfortable”
+The location is EXCELLENT. The room was well maintained, bed sheets sparkling clean and comfortable. The bathroom was also clean. The room we got (101) was to the inner side of the building so we could scape a little from the chaotic Napolitan‘s traffic noise!
−Weblike everything and when I asked an additional pillow was prompted with a new one
Emily
Canada · Couple · October 2026
−Unfortunately, our stay was overshadowed by several serious issues, particularly regarding safety and basic guest service. At one point, we became trapped inside an extremely old elevator. It honestly felt like it was 1,500 years old, and the condition of the elevator was alarming. What was even more concerning was that there appeared to be no clear way to contact emergency services from inside the elevator. The only button available seemed to make a ringing sound inside the elevator, but there was no clear communication system or way to speak to someone for assistance. To make matters worse, we had no cell service inside the elevator, leaving us feeling completely helpless. The situation was even more frustrating because the Buu Smart Suite is located on the sixth floor, and guests are apparently expected to carry all of their luggage up to the very top. After already dealing with an elevator that we did not feel safe using, having to haul our luggage up six floors was an unreasonable and extremely inconvenient experience. We were also uncomfortable with the passport information requested at check-in. When we explained that we were not comfortable providing our passport numbers, w
Dolly
Israel · Group of friends · October 2025
“Great suite in Napoli”
+The room was great ,clean and spacious Very well situated in Napoli , the owner was very helpful with all our request , we definitely shall return to Boemi smart suites
−שום דבר
Carly
United States · Couple · October 2025
“Good stay overall and easy to check in!”
+The location was great and secured with a gate!
−It was all the way on the 6th floor with no working elevator
Anne-Marie
France · Family · October 2025
+No breakfast is served on the premises, but many plaisant cafés nearby. The location is perfect within Naples (access to subway, not far from port, places of interest). Nice views of sea and city from most of the rooms located on the 5th floor of this elegant old building. Elegant decoration of rooms and bathrooms.
−Communication was difficult as there is no staff on the premises and at times no response to the phone calls.
Laura
United Kingdom · Couple · October 2025
“Really great suites”
+Really great facilities - the room was very big, clean and had everything we needed. It was the best room we had whilst staying in Italy for 2 weeks We used this as a base for our last night before our flight the next day, it was simple to get a bus from near the port to the airport Nice that you get a voucher to get breakfast at a local cafe - croissant and coffee
−Check in was a little confusing for us as we arrived later on in the day. We were contacted with the codes we needed but couldn't find the key to our room - however, when we messaged the host, we got a call back within 10mins and he quickly resolved the issues. So this did not impact our stay
Afimaye
Switzerland · Couple · October 2025
“no satisfactoria”
+El desayuno en una cafeteria aledaña no es muy confortable, ya que los que despachan son un poco mal educados, ademas no hay muchas mesas disponibles , siempre hay que esperar
−El anfitrion no me envio las coordenadas para entrar y eso me ocasiono una gran molestia, dijo que no encontro mis contactos en la web de booking lo cual es inconcebible. Ademas nunca aparecio nadie, ni en la recepcion, ni de limpieza un hotel fantasma " Para personas de nuestra generacion mas de 60 años no lo recomiendo. Ademas el ascensor es antiguo y en varias ocasiones si dejan algunas de sus puertas abiertas, tienes que subir todos estos pisos para cerrarla correctamente , en fin una tragedia. Afortunadamente el señor que hacia el conserje fue muy amable y me puso en contacto con el supuesto gerente del hotel.
Ania
Poland · Couple · October 2025
+Rewelacja! Czysty apartament w rewelacyjnej lokalizacji. Na dole przystanek metra oraz autobus który dowiezie Cię na dworzec, tam przesiadła w Alibusa i już jesteś na lotnisku. W okolicy sklepy, restauracje i kawiarnie. Apartament codziennie sprzątany 👍