Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 67 reviews.
Beverley
South Africa · Couple · March 2026
+The staff were very friendly and helpful.
−The hotel is not suitable for people with mobility issues. There are a lot of stairs and not all have handrails.
Jane
United Kingdom · Couple · January 2026
“Probably the most tasteful “beach house” on the planet.”
+Pure perfection. Like coming home. BH is my favourite hotel in the world. Stunning location above the beach. Spectacular views. Beautiful rooms with such comfortable beds. Amazing,knowledgable, kind and friendly staff. The furnishings throughout the house are next level. Not like a hotel but like being a house guest in the most exceptional home. Fabulous food and drinks. Everything is thought of down to chocolate and popcorn in bedroom and little nightlights so one can find one’s way around in the dark. Even had all my washing done after 2 weeks away. Everything is included in the room rate so no surprises. Our room(5) even has its own beautiful,clean,heated pool. To Shane and his staff: Thank you for yet another fantastic stay. I leave a little piece of my heart here each time I’m here. I’ve run out of superlatives but it is all of the above and even more!
−Leaving always makes me a little sad!
Chris
South Africa · Group of friends · December 2025
“This place is a Dump”
+Only the views
−No Mirror anywhere Very dirty from arrival Plugs not working Cockroaches everywhere even in our suitcases Water leaks Damp smelling so could not sleep I expect a full refund Worst holiday ever Very bad parking Could not eat in the unit
Per
United States · Couple · December 2025
“Beautiful location, pricey”
+Location
−I thought that the staff was inattentive at times
Axel
Belgium · Couple · October 2025
“A unique atmosphere in a stunning setting!”
+Let me start this review with a little spoiler: we had originally booked just one night, as a stopover on our road trip along the Garden Route. Well, barely 20 minutes after our arrival , after the tour of our room and the entire hotel, all the way to the terrace with that breathtaking view , we booked an extra night. It was love at first sight with Birkenhead House! What a hotel! How often do you still see that these days, by the way: people taking the time to show you not just your room, but the whole hotel? You can really feel how proud everyone here is , and rightly so! Having all meals and drinks included in the rate is also an incredible asset. And rest assured, no crowded buffets here, but friendly and discreet table service for your meals, as well as in the lounges or out on the terrace for a drink. Top-notch! Oh, and excellent beds too, featuring the best sleep aid in the world: the sound of the ocean! It’s actually that unique blend of the true boutique hotel atmosphere (a term that’s often overused but absolutely fitting here), the in-cre-di-ble location perched on the cliffs with (literally!) views of breaching whales behind the surfers, the intimacy, the delicious food
−You can’t really improve on perfection, can you? And let's be honest, who cares if the Wi-Fi is just a tiny bit slower? With views like that, you won’t be spending any time on your phone or laptop anyway…
+The grounds are beautiful, and each room is unique and meticulously prepared with heated flooring in the washroom, personalized notes each evening, snacks, drinks and cleaning twice daily. The hotel only accommodates ~20 people which enhances the exclusivity of the experience since it is not open for public consumption. You can’t beat the ocean view - which is not done justice by the photos online. The staff wait for you to go to your meal to turndown your rooms. Menu cards at dinner at personalized with your name. Food is amazing with many different options daily. The service is top tier with the staff genuinely caring about making your stay exceptional. The staff at this hotel exceed any other hotel we’ve stayed at and that’s saying a lot (special thank you to Gift, Simon, Mary, Jordan, Rita, Chris & Beezo). Overall, a 11/10 experience and worth every cent!
Giudicianni
Qatar · Couple · September 2025
“All has been superb”
+position, service, room. fantastic restaurant. Super employees: you feel like a king.
Markjholden
United Kingdom · Couple · May 2025
“Another fantastic trip to Birkenhead hotel”
+This is the second time we have visited Birkenhead house , and this hotel just gets better and better ! The service and the facilities are second to none and the location is fantastic to sit and watch the waves crash against the rocks whilst drinking Gin and Tonics, and watching the sun go down.
Prannoy
India · Group of friends · May 2025
“Very good”
Bryan
South Africa · Couple · May 2025
“Exceptional”