Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Laura
Ireland · Family · October 2026
“It was brilliant, I was a solo traveller with my baby so I was nervous but the staff were incredibly kind and helpful, c”
+The location is perfect, right on the river for gorgeous walks and just a 2 min walk into all the shops/restaurants in Richmond and just far enough to be totally relaxed/silent
Kate
United Kingdom · Couple · October 2026
“Lovely boutique style hotel with high ceiling cocktail lounge for drinks and direct access to the river.”
+Great river location for visiting Richmond and off street parking nearby, which was really convenient. The room was Scandinavian in style and had all the things you need in terms of toiletries, tea & coffee, minibar etc…
−It was all good to be fair. One thing I wasn’t keen on was the smell of the hand soap, which is random but it was the only thing I didn’t like!
Hannah
United Kingdom · Couple · September 2026
+We booked for a night away, and had the most wonderful afternoon/ evening. We watched the sunset on the terrace overlooking the river with a cocktail which was delicious. We then headed up to our room for a relaxing bath in front of the window followed by a very comfortable sleep. The rooms are decorated so beautifully and all the products and amenities were fantastic. All the staff were so helpful and lovely. Would highly recommend this hotel to everyone!
edward
United Kingdom · Couple · September 2026
“A bit tired - not worth the money - better more up to date hotels nearby”
+Comfy bed and great views over the river
−The property felt a little tired as was the bedroom which was a little dated . We were woken up at 5 in the morning by the consistant banging of the kitchen door below us that was apparently broken . Had a very bad nights sleep
Sophie
United Kingdom · Couple · August 2026
“A real treat in a gorgeous location”
+Beautiful hotel and great restaurant. Gorgeous view across the river
−Nothing
Michael
Australia · Solo · August 2026
“Great stay and would love to return when next in the UK”
+Location and access to the Thames River. Bed was very comfortable and the rooms were clean and cosy. Staff were very friendly and helpful.
−The view from our room of the Thames was restricted
laurabF8647IG
Family · August 2026
“Amazing venue, hotel and staff for my wedding!”
+We had our wedding at the Bingham Riverhouse in Richmond and it was the most incredible day / weekend of our lives! Laure our wedding planning was amazing throughout the whole process, especially as we planned our wedding at relatively short notice, the wedding package they offered meant that everything was easy to organise and knowing we had an amazing wedding planner supporting us made the whole experience so relaxing and enjoyable! The venue itself is stunning, walking down the aisle and seeing the river and the Bingham's gorgeous garden was one of my highlights, as well as the great food and general wellness vibe of the hotel. We hired all of the rooms for our wedding night as part of the package and they were all stunning. Staff all really friendly and warm as well. Highly recommend the Bingham for your wedding/event.
643lsr
Family · August 2026
“Underwhelming”
+Underwhelming experience. Prior to my reservation I had received prompt communication with Bingham Riverhouse in the planning of afternoon tea for my senior mum. We were greeted well and sat promptly. I had specifically requested the bhutea afternoon tea which at £42 was expensive for very little. The customer service soon became non existent, we were left for long periods of time without anyone checking how we were doing of if more tea was required. We asked more than once for some extra plates and cutlery and our request was ignored. A large party soon appeared and staff were more attentive to them than to us. My booking was looking forward to this but sadly it didn’t meet our expectations and was very expensive. I won’t be returning neither would I recommend Bingham Riverhouse.
G7196KIstaceyw
Solo · July 2026
“Stone Age TV”
+Bingham Riverhouse is suitable for a backpacker stay. There is little customer service and the biggest disappointment was the television from the 1990s that does not allow you to play Netflix etc. I found it particularly disturbing the staff lied and pretended they had a MAC cable to allow access from computer to TV . The staff on two shifts lied and pretended to be able to help. This is fine for a backpacker stay. Beyond that seek another hotel with customer service and televisions from the modern era.
Raineygay
Family · July 2026
“Style over substance - an underwhelming experience in superb surroundings.”
+This was certainly not all bad. The river views and decor were superb. Some of the staff were very good. We really appreciated the extra touch of a free dessert and congratulatory plate for our daughter. However, we were disappointed. The menu was not inspiring - certainly poor compared to the spring menu - and did not have a good selection of gluten free options. Considering the menu is so limited, it's particularly disappointing to run out of one of the two meat dishes. In a panic, having previously placed an order for pork, we chose the gnocchi - the most underwhelming dish any of us have ever had the misfortune to order! Raw tomatoes, a lump of burrata and plain boiled gnocchi DO NOT make a meal but the sort of supper I might throw together in a hurry. It wasn't exactly bad - the flavours were good - but everything was cold and there was no sauce. The steak we ordered was OK - but nothing special at all. The fish was OK as well, but very plain. We were so looking forward to it, having travelled quite a distance - but the whole thing was underwhelming. The waitress knocked off my husband's jacket three times without apologising or picking it up and when she brought out the potat