Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Robert
United States · Family · October 2026
“We were treated well from picking up at the train station to dropping us off the next day”
+Abe was wonderful!
Kevin
Hong Kong SAR China · Group of friends · October 2026
“Exceptional stay”
+Simply exceptional from beginning to end. Staff were extremely helpful and welcoming at every step. Room, which was essentially its own villa, was bright, spacious, and perfect. Family onsen was incredibly easy to book and was great for my family. But what really set Beppu Showaen apart was its food. Traditional Japanese Kaiseki dinners and breakfasts were light yet layered with depth of flavors that were masterful. My son said this was his favorite hotel during our 8-day trip and I couldn't agree more. We were sad we only booked for 2 nights and would absolutely book this hotel again next time we are in Beppu.
−Definitely need a rental car or use the hotel shuttle, but otherwise everything was immaculate.
Louis
United States · Couple · October 2026
“Old world charm with modern world hospitality”
+Charming quaint ryokan. The staff is super friendly
−A bit hard to get around via public transport
Denise
United States · Couple · October 2026
+The food was great and the onsen were so relaxing. Particularly like the option to reserve the family onsen.
Jasmine
United States · Group of friends · October 2026
“It was peaceful and relaxing!”
+It was a beautiful and traditional Japanese style stay. The private and public onsens were a great amenity. The staff was also incredibly kind and generous - the owner of the hotel even gave us a ride to the station after we checked out. I highly recommend this place if you want a peaceful place to relax!
Heejin
Netherlands · Solo · October 2026
+Spacious room
−They didn't clean our rooms on the second day and they said it is because we didnt ask it. Basically they didnt care at all other than renting out the rooms - and that is not what you expect when you pay a high cost for ryokan. I never seen an accommodation that said they didnt clean the room because we didnt ask (at least at this lrice level) they didnt tell this policy when we checked in, and I think they made this excuse. I think they just dont care because there are many stupid tourists like us who will visit them anyhow. It was a gift for my mother's birthday and it was her first experience with ryokan and even she said it was very disappointing to see no hospitaity at all...I think this ryokan needs to be a shame of Japanese ryokan industry. No caring, no service and no hospitality. Compared to other ryokans we tried so far, this was a total disappointment and we paid a lot of money for this disappointment. We paid a kaiseki dinner ($500) and the quality was very disappointing tool, overall nothing was good.
Nicky
Netherlands · Solo · October 2026
“Almost a great experience”
+The terrain, the house we rented and especially the hot springs were beautiful. It is a nice place to relax. The initial reception was certainly pleasant. We could sleep well in the beds.
−As others have mentioned, the staff's ability to speak English, or at least our ability to comprehend it, is limited. Ultimately this did not cause any major problems, but occasionally left us confused. And, well, we found a cockroach in our house (nr 29) at around 22:00 on the second day. This, despite keeping the house closed off to the extent of our knowledge, except for entering and exiting the front door. I am not sure how common this is around these parts, but it was a first for me. We called the staff repeatedly, but it seems they were already gone. So we had to catch the thing ourselves and release it outside. This event replaced my state or coziness with mild paranoia from that point onward. Fortunately it was the only one we found. I also hit my head a couple of times, because I kept forgetting I'm slightly taller than the front door entrance. Maybe this is not the best place for Dutch city boys.
Corinna
Germany · Couple · October 2026
+Sehr idyllisch, tolles Zimmer, fantastisches Essen und das Onsen war einfach nur perfekt. Ein perfekter Ort um abzuschalten.
JooYeon
South Korea · Family · October 2026
“다음 온천 여행을 기대하며”
+산속에 위치한 온천 료칸에서 너무 잘 묵었습니다. 1박만 했던 게 아쉬울 정도였어요. 공기도 너무 좋고 직원분들 친절한 건 말할 것도 없고 숙소 내 다니다보면 야생원숭이도 만날 수 있습니다! (너무 오래 쳐다보면 공격할 수 있으니 주의하라고 안내 해 주셨어요) 노천탕 정말 너무 좋았습니다. 시간만 많았다면 하루 종일 몸 담그고 싶을 정도였어요! 객실 내 탕에서 나오는 물도 온천물이라서 계단 다니기 힘드신 부모님도 탕욕을 즐기시기 좋았어요.
−다다미 방에서 잘 때는 실내 온습도 조절이 조금 어려웠습니다 그래도 겨울이 아니라 괜찮았던 것 같아요. 여기 서비스가 아쉬운 건 아니고 예약할 때 식사를 포함시키지 않아 체크인 할 때 추가여부를 여쭈어 보았는데 저희 인원이 많아 힘들다는 답변이 돌아와서 료칸 식사를 맛보지 못한 점이 못내 아쉽네요...
Signe
Denmark · Solo · October 2026
+Vores to nætter var en oplevelse, det var fantastisk at prøve at bo på traditionel japansk vis, selvom det kræver lidt tilvænning for en dansk familie. Vi havde halvpension, og det syntes jeg klart man skal prøve, selvom både smage og konsistenser er noget anderledes end vi er vant til hjemme. Vi rejser med to børn på 10 og 11, og de fik rigtig fine børnevenlige retter. Personalet var meget venlige og selvom der nogle gange var lidt udfordringer pga. sprogbarrierer, klarede vi den. Vi fik en lift til stationen da vi tjekkede ud.
−Stedet er af ældre dato, så der er lidt denne her lugt af gammelt sommerhus. Samtidigt havde vi lidt udfordringer med luftfugtighed, som var ekstremt høj, så man havde fornemmelsen af at være småfugtigt hele tiden. Beliggenheden er også lidt afsides, sikkert fint med bil. Vi kom med toget, men med backpacks, så vi gik de 1,5 km uden problemer.