Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
T9019IU_
Family · July 2026
“Swindler Basilio 55”
+Hello, fellow travelers! I would like to share my experience to warn other tourists about a possible scam that we encountered in Rome. Unfortunately, it happened where we least expected it , at Basilio 55 Rome, located at Via di San Basilio, 55, whose owner is Marco. I am attaching a photo of the hotel exterior only, as we never actually stayed there. The only time I entered the building was the following day when I went to speak with Marco about what had happened. Before our trip to Rome, I booked and fully paid €328 for a premium room at Basilio 55 Rome. I chose this hotel based on its reviews, central location, and the level of comfort it advertised. On the day of our arrival, my family and I headed to the hotel after a long and tiring train journey. On our way, we were greeted by Marco himself. This made a very positive first impression, as it seemed that the owner personally cared about his guests. However, instead of taking us to the hotel we had booked , Basilio 55 Rome at Via di San Basilio, 55 , he escorted us to a different hotel, L'Hotel Cinquantatre, located at Via di San Basilio, 53. Marco explained that Basilio 55 Rome and L'Hotel Cinquantatre were essentially the sam
“Bedbug infestation and unsanitary conditions , Room 304”
+I stayed at Basilio 55 in Room 304 from May 25 to 27 and encountered a bedbug infestation along with significant sanitation and maintenance issues. Management has not responded to my formal complaint. On the second night, after noticing bites from the previous evening, I found live bedbugs on the wall beside the bed and on the headboard, as well as insect feces along the mattress edge. The sheets and mattress were stained, including visible blood stains. I was unable to sleep that night and left with numerous bites. The room had additional problems: mold above the shower, a toilet in unsanitary condition, a non-functioning fridge and TV remote, an air conditioning unit that repeatedly shut down and required resetting through the night, no hand soap, no usable surface in the bathroom, and loosely attached outlets and fixtures. I documented all of this with photos and video and submitted a written complaint to management requesting a refund, with a requested response window of seven days. More than a month has passed without any acknowledgment. A bedbug infestation is a legitimate health concern, and the absence of any response reflects how this property handles serious guest complai
D4020VMjorgez
Group of friends · June 2026
“Black mold and fake images”
+The room and bathroom was a disappointment since it didn't match at all with the images posted online. The room is small and dilapidated. The major issue is the dirty condition of the bathroom. There is mold on the walls of the bathroom and at the soap dispenser. I've never seen a hotel so dirty. I called the manager and explained the issue of hazard to black mold. The manager wasn't any help and offered a cleaner room and bathroom but with an extra cost. I wasn't buying this and seemed more of a scam. I didn't end up staying at all and we went to another hotel. Avoid this establishment at all cost.
jamilaa244
Family · May 2026
“disappointing”
+Our experience with Basilio 55 Rome was extremely disappointing and stressful. My mother and I arrived in Rome on 7 May at approximately 01:20 AM after an international flight. Before our arrival, both our travel agency and we personally informed the hotel that we would arrive late due to our flight schedule. Shortly before departure, the hotel sent an email stating that reception closes at 21:30 PM. However, we were never clearly informed that our entire reservation would be cancelled without refund if we arrived later. After arriving in Rome during the night, we went directly to the hotel, but the entrance was closed and nobody answered our calls. We were left outside in a foreign country in the middle of the night with no assistance or alternative solution provided. As a result, we had to urgently search for another hotel and pay a significant additional amount for accommodation. The following morning, the hotel informed us that our reservation for the full stay had been cancelled and refused to issue any refund, despite: -being informed in advance about our late arrival, -having prior communication with us, -and the fact that we physically arrived at the property. This was not
Z3905LJmaryb
Family · April 2026
“Spring Break in Rome with our Family”
+If I could give more than five stars, I absolutely would,this stay was unforgettable, and so much of that is thanks to MARIO! From the moment we arrived at Basilio 55 Rome, Mario made us feel completely at home. He is, without question, the heart and soul of this place. Warm, attentive, and genuinely invested in making our stay exceptional,he went above and beyond in every way. Traveling as a family of four (my husband, two teenage daughters, and myself), we quickly realized after our first night that one room was a bit tight. Without hesitation, Mario stepped in and arranged an additional room for our daughters, which completely transformed our stay and allowed us all to relax and enjoy our time in Rome comfortably. That level of care is rare and so appreciated. The location is absolutely perfect,truly one of the best parts of staying here. We were able to walk everywhere, which made exploring Rome feel effortless and immersive. Mario also provided fantastic recommendations for restaurants, cocktails, coffee, and of course, gelato,every suggestion was spot on and elevated our entire trip. As for the hotel itself, it is charming, thoughtfully designed, impeccably clean, and an incr
AFRANIA
Group of friends · October 2025
+Well location great but I will not stay there again the rooms are not as described in the pictures I let fro t desk know bathroom has very very strong humidity smell thank god only booked for one night
gershom
Family · October 2025
+Mario was very helpful with finding tickets and making sure I had a ride to the airport.
+Excellent location, staff was extremely friendly, thanks Mario for all your help. The hotel is within a walking distance of most touristic areas. Clean, renovated rooms. 10/10
+the hotel manager offered me a coffe at the bar closed to the hotel.
+Had a wonderful three night stay. Our host, Mario, was extremely helpful in navigating us on the hat to see, how to get there and where to eat. Cafe next door was terrific and we were walking distance to Trevi Fountain and Spanish Steps. There is a Metro Station right down the block that connects to the Vatican and Termini Station. Very convenient!!