Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 163 reviews.
CORKROSS
Family · January 2026
“A wonderful chill-out place for family Christmas break”
+We spent a week here over Christmas and were very happy with the food, the service, cleanliness and overall quality. The Royal is essentially an enclave within the larger Barcelo Active resort and definitely worth the extra. The all inclusive was definitely worth it and top tier drinks included. Great pool and first rate restaurant & drinks overall a much more intimate environment. Not packed & easy to get sunbeds & towels. Coffee pods in room were great.Extra bed was brought for our teenage sun which was very much appreciated. There is definitely need for some maintenance throughout as certain tiles etc were showing age but this was ongoing. Pool although heated could be much warmer. Yes there is a view of the power station but this didn’t bother us and the large balcony was great to chill out on Clientele seemed to be largely British & Spanish We would definitely consider returning
“A great place to stay near Costa Teguise”
+Impressive hotel with everything you need for a great holiday. The Royal level has the best pool and bar area so worth the extra to stay in this part of the hotel if you are a couple. We hired a car as we like to explore the whole of Lanzarote and also easier for getting into Costa Teguise as lots of people seemed to be waiting for taxis or buses in the evenings.
PVareschi
Solo · January 2026
“Great active holiday experience!”
+The hotel offers great value for money with the option of upgrading to Royal service which offers access to private areas and dedicated restaurant. The gym is well equipped with a cross-fit area; it offers Les Mills classes throughout the day. Instructors are super friendly and do a great job at keeping you motivated by organising running club, hyrox and cross-fit type of sessions along with a mini iron-man competition. The only downside is the lack of a beach but the nearest one is just less than 2 km away and easily reachable by taxi or on foot. Highly recommended!
999jasonc
Family · December 2025
“newyears family holiday”
+great holiday, lovely pool and facilities, room was modern and kept clean. the buffets were good and a great selection on newyears at gala dinner
“Worth booking”
+There’s something for everyone. Right from children all the way to the elderly and everyone in between. Different restaurants , pools , snack bars, gyms , wellness centre etc It’s suitable for both sport lovers and those just looking to unwind and sip something cool at the pool side.
Wabbywoo
Couple · December 2025
“Coming back”
+Our 4th visit, our 3rd in the Royal Level since first created. We are My Barcelo Unique members & this one remains one of our top favourite RLs of the many we visit. Our suite was vast with a balcony receiving the afternoon sun as & location as we requested. Thank you. The balcony was furnished with old metal chairs, out of keeping with RL. I would suggest these are replaced with the nicer padded cushioned chairs all the other RL rooms & suites have. We had some issues with the suite & being properly serviced. Guest Experience Manager Beatriz interevned & quickly all was well. She coulld not have done more 7 went way over & above. Truly exemplary customer care. Now to the good things. Everything! A beautiful spotless well cared for complex with the most stunning gardens you could imagine. in particular the RL restaurant & bar are in the most beautiful setting. The outdoor terrace is a fabulous addition to the RL bar but needs more tables & the seats need cushions for comfort (please!). Entertainment was excellent. Staff kind & helpful. The Ascana RL restaurant is the best run with the best staff & absolute finest service of all the RL restos & we have been to the all except one. Th
Cider_with_rosie
Solo · December 2025
“Christmas Gala at Asana”
+The gala buffet dinner was phenomenal. Friendly staff giving wine choice recommendations, nothing was too much bother. Surf & turf including the best minute steak I’ve had in a while to the chocolate fountain, if you’ve ever considered Christmas away, do not hesitate to upgrade to Royal. The bar next door has an amazing team which completed beautifully a relaxed yet festive stay away from the hustle and bustle of home.
lindamullendunne
December 2025
“Relaxing stay before xmas.”
+3rd time to stay in this hotel. Mostly good overall experience and comfort. A little outside of the town but publiv bus available outside the hotel and about a 30 min walk into the centre so still doable. Two non inclusive restaurants available to eat in depending on the night if not eating in the buffet restaurant. Royal level gives a few additional offerings to the general level. Plenty of pool towels available and shower availability close to the pool which helps to facilitate changing for a l flight that might be later in the day. Friendly staff and plenty of food and drink options for the All inclusive level.
H4903VGstephens
Couple · December 2025
“Not worth the extra cost”
+We have stayed at the Barcelo over a number of years, and on recommendation this year we booked the Royal Level along with another couple who sung it praises from a previous visit. They like us were extremely disappointed, as they felt all standards had dropped. Firstly the bar and restaurant staff were all very helpful and pleasant, not so much the front of house staff. We complained about our room, the lamented floor was lifting due to a previous flood, I guess, and had sharp edges that caught your feet, the WALLPAPER in the shower !!!! Had lifted and had black mould, the basin tap was very stiff and noisey to use. We were told they were fully booked and we could not be moved, we decided to make the most of it no matter how unsatisfactory it was. The RL restaurant had been reduced in size we were told and was very cramped so most days we ate at the larger restaurant which had more room and a better variety of food. To top things off the large pool was closed without any notification or pre -warning, there was work going on involving grinding paint off, very noisy and the paint dust settled over the outside dinning area over the placemats and cuttelry. We have videos of everything
ryanwilkes
Couple · November 2025
“Not Royal Level. Standards need to be higher.”
+Overall we were disappointed with the Royal Level. Good; Hotel reception area, external grounds and hotel rooms are very nice. The royal level bar is also nice with good evening entertainment. Drinks are very good, Cruzcampo & Heineken on draught and bottles - very nice. Cocktails are made for you in the bar and pool bar which were impressive. Wine was very good too and served to you at the restaurant also. Bad; The communal areas inside where the rooms are were very run down, standards very poor. Cracked floor tiles, walls damaged, lifts are so bad. We could not believe that hotel management deem this as acceptable. Our room faced the power station, it does have a sea view but the humming noise is the worst part (if you’re not aware of the power plant it will be a big problem). Our room had problems with sewerage and smelt so we had to move rooms, we had a delayed check in due to ‘maintenance issues’ so this was obviously the problem so why put us in there?. Not what I expect from ‘Royal Level’. Average; The food was average. Good selection but only the same that you would get in any standard all inclusive. We didn’t see it as value for money as too many issues and hotel failings.