Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 117 reviews.
Alex
Australia · Solo · September 2026
+Large facilities, good staff
−No AC in villa living areas, only in bedrooms
Gana
Singapore · Family · August 2026
+Good location with nice beaches and swimming pools. Kids were entertained, good family location.
−Bit old, villa smelled musky. No aircon in the living room.
hxchua
Singapore · Family · July 2026
“Good for large group!”
+Everything , good food and service and cleanliness.
−Na
Rob
Singapore · Family · June 2026
“Great location for a quiet get-away to Bintan.”
+The location and beach were great. Its a great place to spend quality time with family or friends.
−The facility is getting older and there aren't many shopping areas nearby.
Karlotta
Singapore · Family · November 2025
“Thoroughly enjoyed our stay. Great family vacation, highly recommend”
+We loved the beach, it was really clean and the sand was so soft, the best we have experienced in Bintan. Our villa was really nice too, it felt bigger than the photos and everything was in great condition. The variety of pools was perfect for the whole family. The staff were super friendly and helpful. The food was pretty good too, and even catered for my vegan diet. Overall excellent value for money.
−The kids club is really good and big, but would have been nice to get more variety of toys. Also, the gym and the sauna both smelled a bit musty, I think they need a bit of a renovation. But these are very minor things, we would definitely stay here again.
Valter Henrique
Brazil · Couple · October 2025
+Staff very helpful and polite, location and infrastructure excelent.
−The mattresses could.be more comfortable. Not a big issue.
Sophie
New Zealand · Family · September 2025
“The staff and facilities were amazing, the villa is tired but it served our purposes well”
+The facilities (eg pools), staff and the family friendly activities were amazing!
−The villa itself was a bit tired and some of it wasn’t that clean or user friendly (eg kitchen cupboards weren’t very clean and were mostly filled with cleaning equipment like mops, could have done with a good clean, toaster and few more cooking utensils etc)
KUMARI KARTHIK
Singapore · Family · September 2025
“Enjoyed with family though not happy with the property, certain individual and overall service and facility.”
+Spacious.
−Not Senior friendly (not rooms in ground level, old people must climb steps each time to access rooms. Not all bathrooms have bath facility. Bathing area is not fully glass shielded (in common bathroom), water flows everywhere near toilet and wash basin. We travelled with 8 year old kid and 60+ years ladies. Our ferry time was at around 8:35 am giving us less than 30 mins for breakfast at The Coffee Shop restaurant. It was too early for them to have breakfast. Even after requesting for carrying a few Croissants, a male staff denied this request. This being our 4th visit to Nirwana Gardens group we can clearly see that the hospitality levels are coming down. May be we should be exploring other options and cut ties with Nirwana Gardens group.
Jemma
United Kingdom · Group of friends · August 2025
“Great Bintan resort”
+The staff were fantastic and always attenrive. The location was wonderful, beach was awesome and all very clean. The pools were large and great for children and the watersports area was also fun.
−We were made aware in advance by the resort that there was a lot of maintenance and repair going on when we were there, however this will be great for future customers. The resort is not close to a local village so you are bound to what is within the resort unless you hire a car.
Mark
Singapore · Family · August 2025
“A nice place, but not great value on the whole.”
+The compound is vast and beautiful. Beach is nice and the available activities are varied and extensive.
−Just about everything costs extra and is expensive. It detracts from the holiday experience that you are asked to open your wallet wide, every time you want to do anything other than use the pool. The resort is far away from external activities and transport is tightly controlled so that it's very expensive regardless of where it is booked.