Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
174yulyal
Family · August 2026
“Breakfast”
+I only visited the hotel for breakfast. The breakfast was delicious, with a good selection of fresh, well-prepared food, and the service was friendly and attentive.
HonestGlynn
Couple · July 2026
“Highway robbery”
+Absolutly shocking, I went there for a wedding reception I was totally shocked at the inflated prices of drinks. How could they do this to people on there special day. for example. A half pint of lemonade ( poured from a £1 bottle from a supermaket chain) £2.50 A bottle of 0% San Miguel (half pint) £5. Medium glass of rose wine £14. Thats 465% mark up on the 0% san Migual from a supermarket price. Just over 300% mark up on a glass of wine. discusting!!! you only need to make 55% make up to gain a profit. its highway robbery even dick turpin wore a mask. the bar staff on the evening were waisting more than pouring and so so slowly. I suggest not having your wedding reception at this place its exstreamly over priced god knows what they had to pay for the rooms and venue, something they dont need starting out in life as a married couple for sure. I was truely upset for them having the venue hotel impose such a high mark up on the beverages. the management ought to be ashamed. I for one will never go there again or even suggest the place. Shocking service and outrageous exorbitant prices.
SussexLady34
Group of friends · July 2026
“Terrible, just terrible”
+A two-night all-round terrible experience. Before booking beware ... Most of the rooms and the breakfast are in a 'modern' block which has the look and feel of a soulless university dormitory. All the decor is very dated. The A/C may not work. Mine spewed bacteria around the room giving me respiratory issues for 6 weeks. There will be no maintenance after 5 pm or on the weekends even if the hotel is fully booked. Bizarrely I was shown an alternative room, with working A/C, but it was decided by the powers that be not to offer it to me after all. Management was not on site but seemingly making bad customer service decisions from afar. If you do decide to stay here, check your credit card statement carefully ... I got over-charged by nearly £300. It took them almost two months and endless phone calls to finally refund.
evewP7304SI
Couple · July 2026
“Wonderful”
+Beautiful hotel well located on the outskirts of the city centre. Very friendly and welcoming staff, very good breakfast and lovely bar. Hotel was very peaceful.
170jessica
Couple · July 2026
“A solid 3 Star but no more than that”
+We had a perfectly pleasant stay at Bailbrook, but do think it should be flagged that this is a really good 3 star hotel. The food is brilliant, the rooms are clean and comfortable, but the hotel is tired and lacks the finesse I would expect from a 4 star. The original building is beautiful but as a regular guest (I'm sure it would be different at a wedding for example) you don't really see it. The reception is in this building but everything else: the bar, restaurant, breakfast room, bedrooms...is in the 90s extension. The exterior shots sell this hotel, and a dream that is not reflected in the stay. In terms of decor, again, its a little soulless. The original building ought to be fantastic inspiration for the interior design and I expected there to be a strong Georgian Bath feel, but it was almost as if they've forgotten to decorate. What is there is basic hotel furniture, all perfectly serviceable, but not in keeping with the style - think faux leather tub chairs and veneer, rather than wingbacks and baroque pieces, the walls don't have any wallpapers or heritage colours on them...it was just all very stark. To be clear, everything was clean, functional, and again the food was
M1587CXfionah
Couple · July 2026
“Just Fabulous!”
+My husband and I stayed at The Bailbrook on the evening of Saturday 18th July, rounding off a lovely day in Bath with family. From the first moment, we were looked after extremely well, with the Receptionist being very welcoming and friendly, whilst still being efficient and professional. We stayed in the Henry Talbot room, which was one of the suites in the Mansion House and it was absolutely stunning! I’ve never seen a bathroom with a TV in it before! The suite was equipped with everything you could need from a large bottle of cold water and “proper” milk in the fridge, a coffee machine, lots of luxury toiletries, right through to essentials like a hair dryer and iron and ironing board. We had booked dinner and went down to the bar about half an hour before our reservation time and enjoyed a drink in the terrace, before sitting down to our meal. The service throughout was of the highest quality, with Rudolph and Alex doing an amazing job of looking after us. The food was delicious and plentiful, so much so that I didn’t have any room for dessert! I opted for a lovely pot of English Breakfast tea instead. We had a really good night sleep in the enormous bed and on Sunday morning e
lee8810
Family · July 2026
“Anniversary treat.”
+Lovely looking hotel set in wonderful grounds. Gemma is amazing and helpful but unfortunately others are not. Rooms slightly tired but huge.
R2417DBlarah
Family · July 2026
“Bad service, plain bland hotel”
+While there is part of this hotel that is old and charming, most of it looks like a conference center hotel. Rooms are bland with no character. The service was abominable. They regularly ran out of plates, bowls, glasses and food at the breakfast buffet. Reception was completely disorganized. Would not return.
LewesMD
Couple · July 2026
“An oasis of tranquil just outside of Bath”
+Beautiful, leafy location and only just outside Bath. Super-easy to get to the centre. The room was really spacious, huge bed, really well equipped (tea/coffee making facilities, fridge, safe, desk, armchairs, TV, WiFi, complimentary water and fresh milk) . A large well-equipped bathroom with good water pressure and plentiful, good quality toiletries (Handwash, Shower Gel, Body Lotion, Shampoo and Conditioner). Friendly and helpful welcome at reception. We'd definitely stay here again!
K3637WHpeterb
Family · June 2026
“Perhaps we were just unlucky!”
+We stayed Friday to Saturday and chose the hotel because it was near family over we're visiting. It's a beautiful building in attractive grounds but several elements of service were disappointing. At the start my wife asked if we could get a room with bath. It was theoretically possible subject to paying an extra £30 but the room with bath wasn't made up and the receptionist would have needed to find someone to make up the room - it was clearly not something she wanted to do so we dropped the request. In the room my wife wasn't able to drain water from the washbasin. I unscrewed the drainage plug only to find a mass of human hair tied up around it. I cleaned to myself rather than wait for staff to be summoned as we were short of time. At breakfast on the first morning coffee was delivered (plunger down) in a pot se dented it would hardly stand up. The coffee was weak and full of grounds. On the second morning they were out of bowls, bacon, eggs and cereal and after asking twice the young server appeared with a single bowl as all the rest were being washed up. On leaving I was asked if we had enjoyed our stay and mentioned there were a few things (which would have been as above) but