Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 100 reviews.
Luke
Family · September 2025
+The room smelt damp/mouldy! The walls looked like they had stains on them. The bathroom mirror was dirty, there was what appeared to be toothpaste on the tiles next to the sink. There was a slug in the shower. The flooring was in need of replacing! Generally not worth the money!
+BED BUGS I tried to check in at 8:20 PM and had to call the number on the door for about 10 minutes before anyone answered. Eventually, I received the entry code via WhatsApp, which worked, but it was not ideal after a long day. Once inside, the entire place smelled strongly of fresh paint. My room had a dirty ceiling, and I found used dirty underwear under the bed, which was extremely unhygienic. The bed was also very itchy, and later that night around 11:40 PM, I felt something crawling on me. It was a bedbug. I spent the next two hours checking my clothes, sheets, and luggage. Didn't get much sleep after that.
Verified traveler
August 2025
“Walked out, didnt stay.”
+Very different to enter the building and allocated room. Very disappointed with the state of the bedroom & bathroom. Scuffed walls, broken window, wardrobe with no hangers, no hot water, broken ironing board, no water pressure. Very badly maintained. Needless to say we didnt stay overnight, left within minutes of eventually entering the hotel room.
“Basic accommodation”
+The email to check in informed us that it was self check in facilities. On arrival, we were suddenly stopped entering the hotel (after using the code emailed to us for entry) by two men, that appeared outside of the hotel - this took us by surprise but they asked if we were guests, which we confirmed we were. Once in the hotel, we entered our room and it was in quite poor condition/decor. The bed was relatively comfortable and sheets appeared clean. After waiting for nearly 10 mins, the hot water finally kicked in so we could shower. The shower gel provided in the bathroom was really nice. The hotel during the night was quiet considering the location but did smell of weed despite having clear no smoking signs around the corridors and on room doors. Overall it was not awful, I wouldn't stay there again though as the room and facilities were not good enough for the price we paid to stay there.
“An unmanned, bare bones option in a cute area”
+The room was basic, furnished and refurbished to the cheapest of standards without even a mixing tap in the bathroom. Bedlinens, though clean, were stained and unsightly. The mattress felt old and worn, though I profess I slept fine. For a bare-bones basic place to sleep in trendy Kemptown, you get your money's worth (e.g. it was less than half the price of any other option I found). Several buses service the area and it's only a block from the coast. The major problem I had was not receiving entry instructions as the "hotel" is unmanned, requiring me to reach out to the very helpful third-party service contractors on WhatsApp and delaying my check-in, thus causing me to arrive late at an event I was in town for. Furthermore, my access request had been ignored and I was assigned a room up many stairs when I had specifically requested a lower floor due to limited mobility. Although this was rectified by the third party service contractors, again the massive inconvenience delayed me and could have been avoided.
“Not terrible but pictures need updating.”
+Some of the reviews of this place are a little harsh. We stayed in Room 8 on the top floor. The hotel is a little dated and could do with an upgrade and repaint. I think the issue is that the picture they have on here are probably taken a while ago. The room and bedding was clean and we had hot water for the shower at all times. The keyless entry for the main door and room is very useful and save you having to carry a key around. If your looking for cheap hotel with no frills this is one to consider but do not expect too much and certainly not what the images show. But I would rule this place out just because of that. I would suggest that the hotel updates the pictures and that way the reviews wouldn’t be so bad.
“Terrible, disgusting, do not book”
+Seemed like a complete scam. The photos bore no resemblance to the location. When I booked, the receipt showed a certain street address, but the day before arrival I got an email with a different address. No staff, no lobby, just key-boxes. Carpets were stained and ripped. Room was tiny, dirty and stifling hot. To finish it off, the toilet had not been flushed, meaning that there was either no cleaning at all (so presumably the sheets had not been changed either), or the cleaning was awful. I walked in, looked around and walked out. I have phoned and messaged the "hotel" multiple times with no response at all. I have now contacted the local City authority as I suspect this place is not licensed, and I have contacted hotels.com and my credit card company for a full refund as this seems to be a complete fraud. Stupidly, I did not think to take any photos.
“Avalon”
+good for 1 or 2 nights small but clean get communications when contacting the staff on whatsapp they respond quickly to any queries
“Avalon”
+Cosy! Bedroom ceiling light not working. Smoke alarm red light flashing all night. Comfy bed, very quiet and close to seafront’s
“Nice stay, no issues”
+Book was good, hotel was ok and as expected for the price paid, slept well with no issues. Booked to attend an event in the area.