Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
BeverlyM
United States · Solo · March 2026
+Clean and except for one group leaving it was quiet.
−Steep hill covered with ice.
Ranveer
India · Couple · March 2026
+Kitchen was ok
−The behaviour of staff extremely rude and unprofessional. Need to learn how to talk with people
Tamas
Hungary · Solo · March 2026
+The kitchen is well equipped and the whole house is tidy and warm.
−Sound insulation is non-existent, you hear everything from your room, your experience will be based purely on what kind of people will be staying the same time as you, maybe you get an italian partying group and you won't be sleeping that night. (For me it was mostly quiet, maybe because of luck) The house is on a really steep street and the ice is not cleared from the private property walkway to the door, there was a guest who could not reach the door with her luggage and I slipped on one night. This could be easily avoided if the ice is cleared from the walkway.
Stuart
United Kingdom · Solo · March 2026
“Disappointing and overpriced”
+Good view from my room, comfortable bed and in a reasonable location about 20 minutes walk from town. It was also pretty clean.
−Tired decor (the pictures look much better than the reality), very noisy as no soundproofing and rather overpriced. If it was a reasonable price it wouldn't be so bad but a broken tap, shower tray and oven extractor cover are all easy and cheap fixes which really should be done. There wasn't even a kettle. I feel the owner is just taking money without really caring about the experience of the customer. 5 pm is also a late check in. I would not go back. Wi-fi also kept dipping in and out which was frustrating.
Mik
Ireland · Solo · March 2026
“I wish I could have loved this place but...”
+-The location is close enough to town(15 min walking). If you do not have big luggage, you can take 24 bus from the airport and get off at Storskogen stop, then it is a short downhill walk to the Heim. -The view from the communal area is gorgeous. -One of the few affordable accommodation options in Tromsø
−-3 Wifi networks available but none of them worked for me. -No kettle in the kitchen, I would have loved to get a cup of tea as the room radiator was not so warm. -Many notices listing rules are posted like a student dorm and it was rather stifling, especially in the bathroom. Shared bathrooms naturally require consideration, but being suggested to limit shower time to 5-10 minute made it hard to relax. -The walls are thin, and I was sometimes woken by other guests' voices or footsteps as it sounded as if someone had entered my room (I am usually quite tolerant of noise). -The information sheet in the room states that if you leave a 5 star review, you will be given a larger discount on your next stay. Rewarding good guests may be reasonable but I felt quite conflicted.
Sophia
Australia · Couple · March 2026
“Great shared facilities. Very clean. Most amazing views.”
+Great shared facilities. Very clean. Most amazing views.
−Nothing
Larissa
Germany · Solo · March 2026
“Es ist auf jeden Fall empfehlenswert, die Lage ist perfekt und man kann sowohl zu Fuß als auch mit den öffentlichen Buss”
+Es gab alles, was man braucht, in der Küche habe ich alles gefunden, von der Kaffeemaschine bis zu Töpfen mit Besteck, alles vorhanden. Mit dem Bus kommt man ganz leicht vom Flughafen oder von der Innenstadt ans Ziel, die Bushaltestelle ist auch nicht weit entfernt.
−Das wäre jetzt Jammern auf hohem Niveau, man könnte sich zum Beispiel über den Berg beschweren, den man hoch laufen muss, um die Unterkunft zu erreichen, das ist mit einem Koffer etwas mühsam, aber dafür kann die Unterkunft nichts…
Yutaka
Japan · Solo · March 2026
“眺望は最高🔭”
+オーロラはリビング、バルコニーから見れましたとにかく最高の眺望🔭 バルコニーからトロムソ市街を望みオーロラ撮影もできました。 市街地（中心地）から1Km強ですが歩けます。 スーパーEuropesuperから11分くらい800ｍ食材調達して調理も可🍳 ラグジュアリーなトロムソ滞在♪ あくまでも民泊ですが！！ レンタカーで駐車は本館に停めました。
−基本問題ありませんが最初だけ。 離れアパートだったので 玄関がわからず Boukersen Heimを門に書いておいてもらえれば わかりやすかったと思います。 離れのアパートだったので 入口がわかずオーナーに電話して 管理人に案内してもらいました。 本館はわかりやすいのですが 離れのアパートでは 最初だけ玄関と部屋の入り方がわかれば 民泊として問題なし。 大通りから急坂！車でも大変！ 路面凍結の季節では 靴には簡易滑りどめがあったら良いかも 車はスパイクタイヤだから問題なし WiFi弱めですが問題なし（離れのアパート）
Sergio
Spain · Solo · March 2026
“Práctico”
+Muy bien organizado y limpio
−La habitación demasiado pequeña
marta
Poland · Solo · March 2026
+Miłe miejsce, kuchnia bogato wyposażona, można przygotować sobie posiłki samemu.