Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 187 reviews.
Ani
United States · Couple · November 2026
“Excellent view for life-time!!”
+The view
−Nothing
Natalia
Switzerland · Solo · October 2026
“Uncomfortable stay that fell far short of expectations”
+Good location, closing to exploring Bromo by foot
−I was very disappointed with my stay at ARTOTEL Cabin Bromo. The room felt cramped and claustrophobic, with poor lighting and an impractical layout. I was cold and found it difficult to feel comfortable or relax. Breakfast was particularly disappointing: I found the food inedible, and my cappuccino arrived cold. Although I enjoyed dinner, the restaurant’s harsh lighting and loud, intrusive music created an atmosphere I found completely uninviting. The staff I dealt with spoke very little English, making communication difficult, and the assistance provided fell below my expectations. It felt like the staff had not training expected from hospitality industry. Artotel self-promotional adds on large TV screen left me like I was flying Ryanair. Cloudy weather obscured the scenery during my visit. That was outside the hotel’s control, but it made having a comfortable room and welcoming communal spaces even more important. I ultimately left two nights early and requested a refund for the unused nights. For me, the hotel’s design and presentation did not translate into comfort, atmosphere or good service.
Yazanova
Australia · Solo · October 2026
“Super”
+Location
−No problem
Muhammad Hanafi
Singapore · Family · October 2026
“Amazing Sunrise View”
+Location is high up in Bromo but it gives you the most stunning view of the sunrise. We got our cabin facing the sunrise with an unblocked view. Cabin size is okay and is well insulated. The food is nice and the breakfast spread is okay. The staff are pleasant and friendly. Overall it is a good experience.
−Nil
Rob
Netherlands · Family · October 2026
+Amazing view and nice to sleep on the edge of the crater.
−Quite expensive for Indonesian standards.
Latha Srinivas
Australia · Couple · October 2026
“Except for kitchen staff (breakfast team), every thing was excellent.”
+Location, reception and dinner kitchen staff and the surroundings
−Inspite of providing our dietary requirements, hotel management team did not provide us food to our requirements. Also, after explaining to the staff, they did not pay any attention to our Reuther. It’s very sad to such poor management
Daniele
Brazil · Group of friends · October 2026
“Amazing stay with lovely people and great views!”
+We had an amazing stay! The people were incredibly friendly and welcoming, and we felt very well taken care of throughout our visit. The hotel can arrange airport pickup for an additional fee and helps organize everything you need, making the whole experience so much easier. We also loved trying the local food at the hotel, and the location is perfect for visiting Mount Bromo. We walked to the crater, and the hike was very manageable , around 1h20 minutes to go up. On the way back, we easily found a motorbike near the crater descent, which made getting back much quicker. Overall, an incredible experience with lovely people, great hospitality, and a convenient location. We couldn’t have asked for a better stay for our Mount Bromo adventure. Highly recommended!
−* There were a lot of flies in the room, which was quite uncomfortable. * The night receptionists couldn’t provide clear guidance about the Mount Bromo tours, and there was no map available to help us plan our visit. * We didn’t receive any assistance with our
Vanessa
Australia · Group of friends · October 2026
+The breakfast was excellent. Staff lovely and very helpful.
Philip
United Kingdom · Solo · September 2026
“Perfect location and views”
+The location is amazing. Going to bed and waking up to the views is really special. Bromo park was closed due to wild fires when I visited, but the combination of views from the cabin and access to walks with Bromo views made the visit still feel worthwhile. The staff were also very helpful and attentive.
−I loved my stay and would stay again, but there are details that could be easily refined to make the full experience match expectations. There were a lot of things on both the food and cocktail menu that were unavailable, and the menu itself is overpriced. They also were playing awful electronic dance music around sunset on a poor speaker system at the bar and restaurant - it felt totally at odds with the environment and the positioning of the hotel.
Anne
Netherlands · Group of friends · November 2026
“Prima locatie om 1 nacht te verblijven!”
+Prachtig uitzicht vanuit cabin! (Niet op de Bromo vulkaan). Maar 10 minuten lopen naar view point.
−Bieden een (dure) optie aan voor huren van jeep, maar uiteindelijk niet nodig. We hebben ons met scooters naar Bromo vulkaan laten brengen.