Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 175 reviews.
D8542IZ_
Group of friends · April 2026
“Starbucks”
+The coffee is very delicious. The staff is very good. Starbucks namfon
cholladal2026
Group of friends · April 2026
“Awesome coffee shop and the view”
+Staff named Namfon provided excellent service,friendly, attentive, and very professional. She made the whole experience pleasant. Highly recommended! 😊
ObiChanKenobi
Couple · March 2026
“Filthy facilities, warm and cold service, but good location”
+The location is ideal as is situated right on the beach with easy and direct access from hotel blocks through the hotel grounds and beach club, and within 2 minutes from of some great restaurants and cafes from the hotel entrance - shout out to Cafe de Bang Tao. Our check-in at approx 10:30am was relatively smooth but ended tiring as we requested a possible early room check-in upon arrival due to long travel hours and hot temperatures to rest and freshen up, and was assured the reception and housekeeping were working to ready a room ASAP. However, we were disappointed to learn a room wasn’t available until much closer to the actual check-in time at 3pm. We had booked a double bed but were placed into a twin room - we didn’t raise this with reception due to tiredness and didn’t feel comfortable doing so from our initial check-in process. The room itself was large and spacious with great air conditioning and plenty of room for storage luggage, and clothing in the wardrobe etc, including good space in the bathroom. We found the room to be slightly poorly lit as there weren’t enough main or central lights on the ceiling in bed and bathroom. The rooms were clean however the rest of the
thomasbI4911GY
Family · March 2026
“The hotel with potential”
+The best thing about this hotel is definitely its location - it’s close to everything, and the rooms are decent. Unfortunately, from there it goes steeply downhill. The pool area is in very poor condition. It is extremely worn, with clearly missing tiles, large cracks, and visible signs of mold around the drains, many of which are also broken. In the larger pool (around 120 cm deep), you can barely see the bottom because the water is so unclear and dirty. During our 14-day stay, we did not see any maintenance of the pool area at all - no cleaning and no visible addition of chemicals. No matter where you are in the pool, you cannot feel any water circulation, which makes it seem like the pump system is not functioning properly or is insufficient for such a large pool. Overall, the level of service from the staff is far below what you would normally expect in Thailand. There is very little effort to create a welcoming atmosphere, and the service is minimal at best. The breakfast is also far below the usual Thai standard - honestly quite disappointing. Would I return? Yes, to Bangtao - absolutely. But never to this hotel again. It is simply not good enough. There is a clear lack of ow
NhicoleKhate
Group of friends · March 2026
“Great dine-in experience”
+The views are absolutely beautiful,perfect beachside setting with a relaxed tropical vibe. The beach area was clean and well-maintained, making it a great spot to unwind while enjoying the food. A special thank you to Nikko, who provided excellent service-friendly, attentive, and made sure we were well taken care of throughout our visit. The reception team also deserves praise. Even though they were quite busy, they remained professional, accommodating, and ensured that everyone was assisted efficiently Overall, a fantastic experience with great service, stunning scenery, and a welcoming atmosphere.
patrika698
Group of friends · March 2026
“A Complete Operational Disaster , This Hotel Cannot Be Trusted”
+This hotel delivered one of the most astonishing displays of incompetence I have ever encountered. We booked and fully paid in March 2025, received written confirmation, and trusted that our reservation was secure. Yet just two weeks before our arrival, the hotel abruptly cancelled everything , hiding behind a vague “system glitch” and overbooking as their excuse. Let’s be clear: this wasn’t a minor mistake. This was a complete operational meltdown. A hotel that cannot honour confirmed, prepaid reservations is a hotel that cannot be trusted at all. What made the situation even worse was their attitude. No real solutions. No urgency. No accountability. No attempt to fix the chaos they created. They simply left us stranded and expected us to deal with the consequences of their failure. The level of disregard shown toward paying guests is staggering. Reliability, professionalism, and basic respect for customers seem to be entirely absent here. If you value your time, your money, or even the slightest sense of security in your travel plans, stay far away from this hotel. Their behaviour wasn’t just unprofessional , it was careless, irresponsible, and utterly unacceptable.
jamminjack
Couple · February 2026
“Would not recommend”
+We booked a pool access pool, pool view months in advance, when we arrived we were straight away told we had been given a complimentary upgrade to a garden view room , we complained saying we wanted the room we had booked and paid for. They then got the manager who told the truth saying they had overbooked and a lot of other people were in the same position, some HAVING to find another hotel and in no uncertain terms he said we can have the garden view room or find another hotel. We had no choice but to take the room, as it would be difficult to get another hotel at that point. The room was terribly set out with 3 beds, no where to sit and a very small area to hang /store clothes. The pool was dirty and cloudy , sun beds almost impossible to get .
doyleh2017
Group of friends · February 2026
“Good Thai getaway”
+Friendly staff with good pool facilities, particularly for family groups. Easy access to the beach, with lots of bars and restaurants nearby. Perfect for a holiday in Phuket if you want everything under one roof
jamescX2926HR
Group of friends · February 2026
“Great amazing feeling happy”
+Rooms are cool and spacious with good cleaning staff and options for not having your room cleaned the balcony was great not the best view but for what we paid it was amazing Breakfast was very international with different countries or continents with many options and amazing helpful staff The reception staff was also very helpful and the porter staff were great when we first arrived The favourite place was the pool bar tidy koh the staff was amazing a special mention too the lady yah who looked after us with her colleagues fern and aiw and toey was always helpful and food was amazing and great with fast service Also mention that the hotel has a night market with animals and local products for sale and hotel food The hotel was right on the beach so not even a walk to get their
365andersr
Family · February 2026
“Middle class hotel close to a beautiful beach”
+We spend two weeks at Arinara Bangtao Beach in jan/feb 2026. All together this is a middle class hotel that has seen better days. On the good side: Super close to nice long beach with pretty clear water at this time of the year. Nice room with pool access. All hotel area, including the room are clean and tidy. Large selection at breakfast. Large pool area. On the bad side: Poorly kept hotel with broken umbrellas by the pool and worn out, dirty, sunbeds. Broken tiles in several pool areas. Difficult to find a place by the pool in the shade due to few umbrellas and sunbeds are taken in possession early in the morning by, mostly, Russian guests. Few people by the pool during the day, but no free sunbeds. It is not allowed to have a drink at the sunbeds, only in the poolbar. Poor quality of the breakfast, especially the cold dishes. Noisy breakfast area and understaffed with dirty tables and birds flying around indoors. Annoying that you are not allowed to bring food to the room from outside the hotel, but it is ok to order expensive food from room service. Everything costs extra. And a lot extra. The hotel price setting at Booking.com fools you with a price that claims to be 80% reduc