Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Katrina
Australia · Group of friends · October 2026
+Amazing historic property
Mindy
United States · Couple · October 2026
“A lovely hotel with wonderful staff and great food.”
+A lovely experience, the grounds were gorgeous and the staff were wonderful. The food was exceptional.
Su
New Zealand · Couple · August 2026
“Overall great experience but the final negative customer service experience tarnished it”
+We booked a private traditional tatami room that was overlooking the river and the main vermillion bridge in Shuzenji onsen. Great place to enjoy the sights and people watching The ryokan as a whole is beautifully decorated and preserved. It really feels like Spirited Away We had a lovely 82 year old woman host us our whole trip, making our beds, serving us food. She wouldn't let us lift a finger despite my trying! We went in summer which was a bit challenging to properly enjoy the onsen but there are several and are comfortable. We tried the private onsen as we are travelling as a couple. There is one that is free and no booking required, there is a second private onsen that has an extra fee and requires booking but the ryokan wasn't particularly busy so was not required. I also tried the main open air onsen which was stunning! Would like to have had more time to explore. Dinner was delicious, I think it was around 10 courses! All beautifully served, lots of flavours. There is a menu that details the ingredients. I was absolutely stuffed afterwards. The breakfast was beautifully served. It had many different dishes in traditional Ryokan meal style. Some of it I was less familiar w
−There is quite rigid dinner and breakfast times. Dinner is 6PM or 6.30PM only, and breakfast 8AM or 8.30AM only. They will come into your room 30 mins before the meal is due to be served. I didn't mind but my partner was exhausted and sick so he didn't quite appreciate being woken up at 8AM but those are the rules I suppose. The one thing that left us with a bitter taste was some suboptimal customer service we experienced at checkout. Checkout is at 11AM, we had had our bags cleared from the room by 10.45AM and had a last wander through the ryokan on the way to the lobby to appreciate the architecture and feed the goldfish We paid our tab just before 11AM but the woman at the reception (who we had not met during our stay before) was very rude. I was having a nosy at the gift shop just next door because I wanted to buy some souvenirs but she insisted I needed to bay my tab first (only approx $15USD), which I did immediately. And then I asked to browse the gift shop and she said 'NO, you have 3 minutes and then you have to leave!' I was shocked. It seems that the warm hospitality ceases at 11AM on the dot. It was quite expensive as ryokans usually are. I wonder if we could have gotte
Julien
Switzerland · Family · October 2026
“Le Japon comme on souhaite le vivre !”
+Tout ! La situation. Au coeur du village, au calme. L'architecture. La chambre spacieuse avec onsen. La vue sur les jardins et/ou les carpes. Apaisant et ressourçant. Les différents onsen à l'extérieur et à l'intérieur. Le menu Kaiseki le soir extra ! Le petit-déjeuné pareil.
−Rien.
Marc-Antoine
Switzerland · Couple · October 2026
“Entrer dans l histoire des Ryokans japonais”
+Un lieu d’histoire de famille… qui gère cet hôtel depuis plus de 150 ans!
−Cuisine simple avec peu de goût
Ludivine
Switzerland · Family · October 2026
“Inoubliable”
+Maginifique endroit, calme, tradition et repos. Mei a été formidable avec nous. Les repas traditionnels incroyables
−Rien
菊地
Japan · Family · September 2026
“大変癒されました。”
+ロケーションが良かった。 食事もおいしく、何よりも仲居さんの丁寧な対応が良かった
−浴衣のサイズは、S,M,L,LLだけではなく、身長が分かればよかった。
Clement
St. Barthélemy · Family · September 2026
“On a passé un moment incroyable et vraiment authentique”
+Reposant, génial et magnifique!!!
EUNSIL
New Zealand · Solo · August 2026
+시설 분위기 직원서비스 가이세키 및 조식 모두 최고였습니다.
Axel
France · Couple · August 2026
+Un ryokan historique (depuis 1872) en plein Shuzenji, au personnel attentionné ; un décor magique. L'hôtel est soucieux de moderniser ses équipements ; le poids des années lui confère aussi beaucoup du charme. Un restaurant de grande qualité pour le dîner et le petit-déjeuner, servis impeccablement à table (cuisine exclusivement japonaise). 5 onsens différents, à l'intérieur ou à l'extérieur, aux attrait variés.
−Un prix malgré tout un peu élevé. La chambre donnait sur une cour où les arbres masquaient mal les machines et tuyauteries, alors que l'hôtel n'était pas plein et que d'autres chambres bénéficiaient d'une vue plus agréable sur l'étang aux carpes (mais sans doute était-ce une question de prix). La taxe sur les onsens n'était étrangement pas comprise dans le prix de la chambre, alors que c'est tout l'intérêt du séjour dans ce ryokan. Des futons un peu durs ... 😅