Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 110 reviews.
C
Australia · Family · July 2026
“Great spot to see Napier from. Really appreciate the washing machine and dryer. The air-conditioning in bedroom is a bit”
+Spacious and well equipped
Sandy
New Zealand · Solo · July 2026
“Lacking a lot of basics”
+Convenient with self check ins, nice and central. Heat pump was nice
−Sofa bed was horribly uncomfortable, not even enough sheets/bedding to make it up properly, glad I brought a blanket with me and could have heater going in the night. Bathroom had no hand towel and only 2 wash cloths, not ideal for 4 people Kitchen didn't even 4 of everything, spoons, drinking glasses only 3. No tea towels so couldn't dry any dishes. No ovenmits which we realized after we had cooked something in there. No cleaning spray which I thought would be a basic so I can clean bench between uses.
Toby
New Zealand · Solo · June 2026
“Clean and Tidy.”
+Lots of Space, very clean, fantastic water pressure and heat in the shower, bed was very firm, Fantastic cafe on corner of street "Puawai" i think the name was. Only contact with staff was a text with arrival details
−the outside area was a little run down and off putting, sofa and dining room furniture a little average. Couldnt find an ironing board but managed.
Tracey
Australia · Couple · June 2026
“Great place to stay. Good cooking facilities. Nice quiet location close to town.”
+A lovely cosy little property. Had everything we needed for a 3 night stay.
Alison
New Zealand · Family · May 2026
+Lovely and clean , milk was appreciated
−No bedside table between double and single bed
Adeo
New Zealand · Solo · May 2026
+Comfortable, and Clean
Connie
Australia · Solo · May 2026
+Location was good. Kitchen facilities were good
−Place could use some finishing touches. Toaster and TV remote weren't working, we left a note so hopefully they're fixed. Didn't like the threat that we would be charged $50 for evert 15mins we were late to depart. Didn't like the dryer in the lounge room with a coin box attached to operate it
Alyson and Charles
Australia · Couple · April 2026
“Disappointing experience, in spite of the good points.”
+Cooking facilities good, living room was spacious, there was a proper table and chairs. Kitchen lighting good, ditto bathroom.
−Housekeeping had not noticed that bedroom light was almost extinct, and bedside lamp with dead globe had been shoved in a cupboard. Action on the former taken after 24 hours, and I believe bedside lamp was to be repaired or replaced. Table in living room placed well off to one side, with poor lighting. Dryer (which I can't now see in the listing) is in the living room with coin box, for operation at the normal commercial rate of $4 per hour. Parking area at the front is rather "down at heel", and huge puddles formed during rain, requiring guests to wade to the entrance door.
Laurence
Australia · Family · April 2026
+Didn’t receive our money back ? What is the problem everyone else did what a sad state of affairs
Kirstie
New Zealand · Family · April 2026
“It was ok but due to the things I didn't like, I will not be rebooking nor referring”
+Large spaces
−Uncomfortable couch that was quite dirty and hard. Bed size Carpet looked quite dirty Lots of holes in the ceiling Very little kitchen utensils- needs tongs for cooking etc Ran out of hot water during second person showering