Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 31 reviews.
Jacob
Denmark · Family · July 2025
“Ok boutique hotel. nice surroundings. peaceful. with the fountain working, hosts on location and generally more tidy, it”
+We liked the location and peace. (DON’T trust the GPS to lead you through the town. Go around, then you can save yourself stress and scratches on your car)
−Our code for the gate did not work and no one picked up the phone. Waited for 30 min until some one opened. There had been a family emergency, which also meant the place was not tidy with old bottles and coffee cups standing around on tables. We did get two good rooms with A/C (thanks Bruno)
Diana
Germany · Group of friends · June 2025
“Event location, not a vacation location”
+The architecture of the vila is beautiful and the garden. The staff was the best thing about this location. They were lovely and helpful, especially with the parking. The pool was clean. The breakfast was good, especially on Sunday because of the event. Someone in the past has put a lot of heart and soul into this place, unfortunately is not the case anymore.
−I booked a deluxe double room with spa facilities. We were hosted outside the vila. They had a business event the first night, that was okay. The second night there was a private party with DJ. The music went on until 2 a.m. I would have at least expected to be informed. The vila was only for the event. I had to drive 7 hours the next day. The rooms need a lot of maintenance. I had a snail climbing on my luggage and plenty of insects to take out. The spa was in renovation. Getting out of the parking space was difficult. The young guests from the event parked so I couldn’t exit until they were awake. We waited until they were at the breakfast so I asked the staff to help me with the situation. The guests were angry for being disturbed and after multiple attempts they eventually moved the car so I can get mine out. It was a very uncomfortable situation. This is a location for people who like to show off and have fancy events. I hope the management will choose the right business model in the future. You can’t have private parties and luxury spa hotel in the same time. Sorry, but I can’t say I had good experience.
Dominic
Switzerland · Business trip · June 2025
“Superb”
+Very nice place with big park and great pool. Loved this place. Will return with pleasure.
−Only negative pount, missing handycapt parking at entrance.
Jose
Costa Rica · Couple · May 2025
“Great place to stay”
+Awesome place !!!! Great time
−The communication not the best at all
Gian
Italy · Solo · April 2025
“Exceptional”
Kara
Switzerland · Couple · March 2025
“Delightful villa with lovely staff- a very special place.”
+This villa is beautiful and the rooms are absolutely lovely. Very comfortable beds and surrounded by gorgeous trees so you hear nothing but birdsong when you are on your balcony. Bruno, the owner and Abu could not do more for their guests and were so accommodating and friendly.
−The breakfast was ok but not great. One easy fix would be to store the eggs on a warmer or burner of some kind so that they are not cold and perhaps add some bacon or ham. More fresh fruit would be great too and jam options. The shower pressure was very weak so fixing that plumbing issue would also be good.
Murray
Australia · Business trip · March 2025
“Super comfortable bed”
+The Villa is a fascinating example of Liberty style architecture. It has been lovingly restored and has an amazing collection of art. The surrounding park has a very peaceful atmosphere. My room was very clean and the bed super comfortable. Bruno the host was very welcoming and helpful. As was Abu the staff member . I hope to return soon for a longer visit and do some hiking on Monte St Giorgio or maybe even some horse trekking with Bruno. Many Thanks to Villa Alceo Murray Boyd Smith
Oleksandr
Switzerland · Family · January 2025
“Stunning”
+Very beautiful and well preserved villa that gives you a feeling of being back in time and living like a royal person. The villa is located on a hill and boasts a fantastic garden with a nice view on the village and mountains. Kind and helpful staff. Tasty breakfast. Onsite parking. This place has a soul unlike many other modern hotels and it's definitely worth paying a bit extra and staying here.
Allessandria
Netherlands · Business trip · December 2024
“Bad”
Luca
United Kingdom · Couple · October 2024
“Booked the best room, got put in the worst room, no refund and got threatened. The worst experience I have ever had on b”
−We had a horrible experience at Villa Alceo. This was supposed to be first night on our wedding day, so we booked the best room of the property (the one with the tower). The booking was confirmed and we paid in advance for it. The day of before our stay the property informs us they can no longer provide our room, due to some wind damages they suffered. Having no other accommodation, they offered an alternative room. On the day of our wedding, we went to check the alternative room beforehand, which was nowhere near what we were expecting, nor what we paid for, but had no alternative. It also became clear that the nice room we booked, and were told was not available, was not damaged, but rather occupied by other guests. At this point there was no management on site and they were not picking up the phone. When we eventually got back the night to stay there, the room was difficult to access (steep path uphill as this was outside of the main Villa) scattered with branches and building materials and no illumination. The room itself was also not in a good state, being dirty and full of flies/bugs. At this point it was midnight and there was no staff there to assist us. In the morning, I c