Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 33 reviews.
+Goed
586saars
Israel · March 2022
“Perfect”
+Spotless clean, great food (breakfast and dinner), fantastic facilities (SPA / indoor pool). Great location - an easy walk away from nearby bus (skibus / 4051 line) and train (REX3 / S8) stations. As for there is only one train station in Brixen im Thale and it is very close to this hotel, exploring the area (SkiWelt/Kitzski) and reaching Wörgl Hbf is easier compared to other places that may be closer to the SkiWelt Gondolas. Essential measures are taken in order reduce the risk of COVID-19 infections (G2 rule, FFP2 mask usage by staff and guests) gives a good relatively safe feeling.
Verified traveler
March 2020
+Das Hotel ist in die "Jahre" gekommen, Teppichböden und Einrichtungen sind nicht auf dem heutigen Stand. Die Mitarbeiter, sehr viele Osteuropäer sind alle sehr bemüht gewesen und freundlich. Einzig die sprachlichen Schwierigkeiten sind zu erwähnen.
JonP253
United Kingdom · Group of friends · March 2020
“Staff make up for management”
+You know me, I write pretty rare reviews and am only inspired to do so when something is either surprisingly good, bad or bizarre. Well the Alpenhof is all of the above. THE GOOD: Ok, lets start with the good: all you’d expect from a ski hotel, well appointed boot / ski room, bar area, apres snacks, good location, clean tidy room with a private balcony both of decent size (albeit a little tired). Pool and wellness sauna. The room staff and cleaners on our floor were friendly, efficient and should really be well rewarded. The room was presented immaculately every day. Thank you for that. Restaurant staff were friendly and efficient and did their best to accommodate us. Two in particular were outstanding given the regime they work under - (see bizarre below). THE BAD: However, there were some flaws, the food whilst plentiful but was average at best. Sometimes had even gone off (fruit salad and Bircher muesli was way beyond tolerable - was replaced when mentioned but...never should have been out). Several of the group had specific dietary needs (not complex) and little was done to accommodate these. Bar: these people couldn’t get a room number right if you paid them (oh hang on we DID
732mrm
Jersey · February 2020
“Lacking Soul”
+Although this hotel is very clean, tidy and run in an orderly fashion, it seriously lacks a soul or welcoming attitude. The room we had was one of the older ones which has not been upgraded yet and therefore it was pretty basic, and the layout of the toilet and shower was awkward. (Separate shower room & toilet and basin in the another). Asked reception for different pillows and they were sent to my room immediately which was excellent. The Wellness and swimming facilités were also excellent. Breakfast was good with an early start of 7.15am which was brilliant if you want to head to the slopes for an early start. We found it odd that there was no ability to have toast! There was no toasting machine and the kitchen did not accommodated any requests. (We later found out that this was because Dutch Guests tended to try and toast the bread with Cheese which caused issues... But I’m sure they could have found ways to stop this without withdrawing the option all together). On two occasions we had to point out that the fruit and porridge had gone fizzy! (Bad, Bad, Bad) The Bar was comfortable and although on the surface the bar person was friendly and smiling, it was apparent that they di
JKreviewer
Solo · February 2020
“Ski trip hotel”
+Stayed for 3 nights in February for a skiing trip. Room was comfortable with a nice big balcony, tv with international channels, and clean bathroom. Nothing special though - very similar to a premier inn in the UK. For a British person who likes tea I found the lack of tea making facilities in the room a real let down. Outside breakfast time the only way to get a cup of tea was from the bar and I really could’ve done with one in my room after a long day on the mountain. Breakfast was good - typical tyrolean hotel spread. Dinner was OK but not really to my taste. Good ski room. I can see why people say the front of house staff are unfriendly but actually I they’re very pleasant once you get chatting to them and were helpful with everything I needed. All staff were good. Location was pretty good for skiing - 2 minute walk to the ski bus stop which is 5 minutes to the gondola station, less than 5 minutes walk from the train station. There is a blue run almost to the back of the hotel but it’s only open when there’s loads of snow. Overall I thought it was slightly underwhelming for 4 stars and slightly overpriced, but then it was peak ski season.
serenacM2949EX
United Kingdom · February 2020
“Good location, staff great, tastyfood!”
+We are not usually fans of half-board but opted for it at this hotel and we were very pleased with the decision. OK - we had to choose in the morning what we wanted for dinner but there was a choice of at least three mains and a buffet on the Sunday. Everything was freshly looked and nicely presented. Waiting staff were really super friendly and efficient. There was a great choice at breakfast too. My only gripe was the mozzarella which was bland and not at all creamy.. The top-floor room had a balcony and was roomy enough. Extra pillows were provided swiftly. The rooms could be upgraded a little but when you are out skiing all day, it does not really matter that much. The spa area was great - steam room, weird and amazing shower - all very nice if you are ok in your birthday suit!! There's a ski room so boots are nice and toasty in the morning. We drove to the base station but you need to get there early to find a space! There is a bus on the main road but they were rather packed!
Verified traveler
Family · September 2019
+Alles perfekt, so muss Urlaub sein, von der Anreise bis zur Abreise alle super
“Dåligt bemötande.”
+Vi hade bokat och betalt rum med balkong. Vid incheckning sa receptionisten att det var utan balkong. Vi visade bokningen från hotels.com, men hon framhärdade att priset var utan balkong och menade att hotels.com översatt fel. Blev mycket tjafs och sedan sa hon att de inte hade något rum med balkong och eftersom vi var trötta så accepterade vi det. Någon reducering av pris fick vi inte. När vi kollat både samma kväll och flera dagar efteråt, så står det fortfarande att det finns rum med balkong för det priset. Hon ljög helt enkelt och det känns inte bra. Frukosten var bra och helt annat bemötande av den personalen, så inget att klaga på där. Vackra omgivningar. Toaletten smutsig, för övrigt fint hotell men kändes inte riktigt som fyrstjärnigt. Men det som drar ner betyget är det dåliga välkomnandet där hon ljög oss rakt upp i ansiktet.
ChristinaBlack89
United Kingdom · Group of friends · March 2019
“Lovely waiting staff, incredibly rude reception”
+Although old-fashioned and in need of a refurbishment, the rooms were nevertheless spacious and clean. Waiting staff in the restaurant were incredibly friendly, chatty and super helpful during our stay, and were an absolute credit to the hotel. Food was tasty; although dinner portions a little small, the selection of buffet starters were aplenty, and the quality of food to a high standard. Sadly, this was tarnished by the incredibly rude woman at reception, whose attitude towards us was nothing short of appalling. When requesting a pillow (yes, the square things you sleep on, commonly found in hotels) from the lady at reception, instead of being responded to in a respectful manner, she simply replied ‘no’. When pushed, she said ‘too late’. We then explained that we had made this request much earlier, however since no staff had brought said pillow to the room, we thought it would be acceptable to check up on this before going to bed. We’d have been better talking to a brick wall. What’s more, the other questions we had asked previously (opening times of the spa, where to store our luggage when checking out etc.) were also treated in the same manner - extremely rudely. How dare we as