Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Ronald
Canada · Couple · October 2026
“Pretty hotel - if you come in the right seasons”
+If you look at the pictures, that is exactly how the place looks, super nice with the huge tropical plants and vines you feel like in the tropics right on the beach - very cool. You are also right on the beach. The staff was all super nice and helpful. If you come here: check the season and why you are coming to Tulum (because if it is the beach, you need to check for the season)
−1) car: you will need a car if you are here, as you are in the hotel zone you can still only walk that much, so either you need a taxi, rent a bike or have a car. There are some restaurants and a minimarket nearby. But without a car you don't go anywhere. 2) swimming: you have two options the ocean or tiny pool (for cool down not swimming): if you are here during the sea weed time which we were (and check it, it only gets worse) we were unable to go into the ocean - so you can sit in the beach and cool down in the pool that's it. They were super nice and gave us a day pass for a hotel inside the Jaguar park, where we could park for free and here it is better, as they have netting in the ocean and clean up - still we didn't want to go in the ocean it is not like on the pictures. 3) fridge versus balcony: when we booked we took the apartment which had a fridge (as we really like cold drinks) and a coffee maker - but then you do not have a balcony - so you are either inside your AC'd room or at the beach - but can't relax, the nice Garden villas: are cute but in trade for the balcony you have no fridge. And as we were here in the "humid" season there were tons of mosquitos/flies: we g
Sorin , Nicolae
Germany · Solo · August 2026
+Great service experience, very clean and the food is amazing.
Z8459IXjuanar
Family · July 2026
“Best Hotel”
+Our stay in Alaya hotel in Tulum was absolutely amazing! Everything exceeded our expectations from the moment we arrived. The rooms were spotless, beautifully designed, and incredibly comfortable. The location was perfect,close to everything while still feeling peaceful and surrounded by nature. The beach was breathtaking, with crystal-clear waters.
987paolag
Group of friends · July 2026
“Amazing experience!”
+Beautiful bungalow, beachfront, great breakfast and excellent service. A+
514yehudak
Couple · July 2026
“Most gracious and beautiful place with amazing hosts.”
+The rooms were clean, the views amazing. The place is quiet and everyone was more than accommodating and nice. Just a place we are telling our friends about and hope to return.
690hashimz
Family · July 2026
“Excellent experience”
+Great experience. Rooms very good and clean. The team was very friendly, overall a good experience
Katherine
United States · Family · June 2026
“Tulum is so commercial now. We likely won't be returning. Old Tulum is where my heart is.”
+It is old classic Tulum style and it is quaint and botique.
−But certain things were not working. A/C is not robust, no shades on the front window so everyone outside can see into the bathroom, cracks allowing mosquitos into the room, LED lights not all working so stairways were extra dark and hard to navigate in the evening. Juice watered down at breakfast, trying to be sold on tours when we just wanted more local spots. Prices are like hawaii all over Tulum now so be prepared for that.
846erinh
Family · June 2026
“Trip of a lifetime!”
+Excellent experience. Room was beautiful and the service was 100% . Sofia our concierge was so helpful and took care of several asks and special trips she organized for us, made it a lifetime memory! Will definitely be going back and recommending to my friends and family!
Venture20613355765
Couple · June 2026
“A dream stay”
+Our stay at Alaya Tulum was simply exceptional. From the very first moment, we felt welcomed by a truly special atmosphere. The staff is incredibly kind, helpful, and always ready with a smile. They gave us wonderful recommendations on how to make the most of our vacation, from places to visit to experiences to try, making our stay even more authentic and unforgettable. We especially appreciated the tranquility of the place, the attention to detail, and the positive energy that can be felt in every corner. It is the perfect destination for anyone looking for an authentic Tulum experience, away from the chaos, while still having everything needed to feel comfortable and truly cared for. A special thank you to Sofia, Daniel, and the entire team for making our vacation even more beautiful. We will definitely come back and highly recommend Alaya Tulum to anyone looking for an unforgettable stay in harmony with nature!
CEDRIC
France · Family · August 2026
“A fuir, extrêmement décevant”
+Rien, car rien ne correspondait à ce qui nous a été vendu
−Nous avions payé 1 944 € pour six nuits à l’Alaya Beachfront Tulum, en pensant séjourner dans une suite de luxe puisque décrit ainsi dans l’annonce. Or, la chambre ne correspondait absolument pas à cette catégorie : son état général, son entretien et ses équipements étaient très décevants. Nous avons quitté l’hôtel après seulement deux nuits en raison de nombreux problèmes de propreté, d’entretien, d’équipements et de prestations, mais surtout de sécurité car la serrure avait été forcée et non réparée. Nous avons dû chercher un autre hôtel et payer à nouveau les quatre nuits restantes, ce qui a considérablement augmenté le coût de notre séjour. La porte et son système de fermeture étaient fortement détériorés, ce qui nous a fait craindre pour notre sécurité. L’établissement n’était pas suffisamment sécurisé, car son accès était ouvert à la fois depuis la rue et depuis la plage. Par ailleurs, le bar de plage, présenté sur les photos comme un espace paradisiaque, était fermé pendant notre séjour. Le ménage n’a pas été effectué le deuxième jour et les serviettes n’ont pas été remplacées. Malgré les photos, les vidéos et les signalements transmis pendant le séjour, nous n’avons pas obt