Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 15 reviews.
julie
United Kingdom · Group of friends · November 2026
“Exquisite”
+Everything about this hotel was amazing! Loved every minute there.
−Leaving:-
C
Hong Kong SAR China · Family · November 2026
“Beautiful room, pool, great spa and bar service, top-notch breakfast, some minor annoyances.”
+We stayed 3 nights in a room with two queen beds and a sofa and table near the window in late October 2026. Overall our experience was very good, we were especially impressed by the quality of the furnishings as well as the food, but I'm only giving a 9 out of 10 rating because one expects a 5-star hotel charging more than USD1000 a night to be pretty much perfection and this hotel has some minor flaws. The good: the room was really beautiful, care taken with every detail, extremely clean, large (by Tokyo standards), temperature easily adjustable, a great view of the imperial palace grounds and the city. The breakfast was really top-notch: you get to select one dish made to order, a drink, and there's also a buffet. The ingredients were of the highest quality, the dishes done excellently well and were delicious, the seating very comfortable. The pool is a simple rectangle with luxurious lounge chairs and towels and an outdoor terrace. The spa services were excellent (though expensive), the spa staff very pleasant, capable, professional. The late night bar/lounge service was also very good, staff going above and beyond. We had the cheesecake and a drink, both of which were really ex
−The annoying: -- An exasperating icon-only electronic Russell-Hobbs kettle in the room that came with no instructions. -- The reception staff are eager to please and all speak excellent English, but they give the impression of being inexperienced in hotel work (for example, we asked for a hotel address card to give to a taxi driver if needed, but the staff member only provided a personal name card without the hotel's address on it, that sort of thing). The iPad to fill out details upon check-in was annoying to use. -- A couple of times my room card didn't work in the elevator and beeped an error code - you have to hold it at the right distance in order for it to work. -- The bar/cafe/reception area on the 38th floor, which you have to pass every time you enter/exit the hotel, is a bit noisy with loud music. -- I found the bed mattress and the pillows too soft for my liking.
Kieren
Netherlands · Family · November 2026
“A special honeymoon stay with amazing city views and wonderful staff,we loved it enough to book back in.”
+We spent the first five nights of our honeymoon at 1 Hotel Tokyo and loved it so much that we booked back in when we returned from Kyoto, after finding our other Tokyo accommodation didn’t come close to the same standard. It is an expensive hotel, but we wanted something special for the occasion, and it delivered. Our room with two queen beds was perfect for my wife, our daughter and me, with amazing views across the city. The gym was excellent, and we both really enjoyed the massages. The staff made our stay particularly memorable. They were lovely throughout and went above and beyond when my wife left her phone in a taxi in Tokyo, helping arrange for it to be couriered back to the hotel the following day. We were so grateful. We even met another couple who had tried somewhere else and ended up returning too, which says a lot. We would definitely stay again.
−Our only criticism would be the breakfast buffet pricing. The food was great, but approximately €90 a day for our breakfast felt excessive. Other than that, we felt the hotel’s other services and extras were reasonably priced for the standard. If you are really hungry? Then the buffet is worth it, if you only want eggs and coffee, maybe not.
Kym
France · Family · October 2026
“Incredible experience with top class facilities and breakfast”
+The property is stunning, beautifully decorated, facilities are top class, room comfort and amenities were perfect. Breakfast was delicious. It feels like a real 5 star. We would highly recommend this hotel.
−Wanted to charge us for children’s breakfast despite the booking included them- this was later corrected by email confirmation. However when we went to pay the bill the last day, the kids breakfast was again charged, this did not feel like 5 star service.
Mohamed
United Arab Emirates · Couple · October 2026
+amazing views, lively lounge area at the reception, delicious food, incredible English friendly staff, great location, big room and bathroom
Keira
Australia · Couple · October 2026
“Friendly helpful staff and comfortable rooms.Beautiful pool area. Oasis of greenery,”
+The breakfast was delicious. Fresh shots every day. The staff at breakfast were fantastic. The rooms were large and beds so comfortable. Having the filtered water tap in the bedroom was such a great addition.I loved going for a swim and a steam every morning. Having fresh plants everywhere also made it a nice place to be,
−The only problem was the bar area was right at reception and they had loud music playing all day long so there was no where to sit and have a quiet chat or a drink.
Alastair
United Kingdom · Couple · October 2026
“Overall loved the hotel, would recommend and would stay again.”
+Room was lovely, quiet, comfortable with great views Good choice of food at breakfast and dining room spacious and light Metro right downstairs Helpful concierge desk.
−Service at breakfast was inconsistent We found the bar area not v relaxing, especially for eating.
Thandar
Singapore · Solo · October 2026
“Great stay”
+Trendy, well thought out rooms, well rounded mix of local and foreign staff.
−The mattress, need better bedding for better sleep.
Zoe
Australia · Couple · October 2026
“10/10”
+This property was gorgeous! We always love staying at any 1 Hotel locations. Staff were incredible and the service was top tier. Our room was attended to multiple times a day.
Maryna
Spain · Family · October 2026
+Perfect breakfasts and a wonderful location! The room and the staff,everything was great!
−No