Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 34 reviews.
TrevandSops
United Kingdom · Couple · March 2019
“No response”
+We rebooked after a problem with our first booking in November 2018, due to leaking pipes. Were due to go this weekend and stay in the penthouse. Have emailed and telephoned, leaving messages, all week and still have received no acknowledgement of key collection or confirmation of our booking. We were travelling a long distance and so are unable to risk travelling down and not having anywhere to stay. We had booked our dogs into kennels for the weekend and because we have cancelled we have additionally lost money for this. What was going to be a fabulous weekend has been ruined and left us out of pocket. Interestingly if you try to book for these suites there appears to be no availability going forward. If you are in difficulties at least let people know so they can make alternative arrangements. Good customer service or a phone call or email costs nothing. Be careful if you choose to book these.
martynroberts2018
United Kingdom · Couple · February 2019
“Excellent! Second time around”
+These suites are superb. This time we stayed in the Tudor Suite and were highly impressed. Very spacious with high quality fixtures and fittings. This is our first choice hotel for trips to Worcester.
Breezy4444
United Kingdom · Couple · January 2019
“Great location though parking a pain.”
+Really nicely decorated modern apartment with great artwork. A bit of a pain to park but found St Martin's car park about 7 mins walk away that was locked at night and charged £7.30 for 48 hours. Needs number on front door as wasn't easy to find. The apartment has everything you need , tea/coffee/biscuit tray. Microwave, dishwasher and tablets. Oven /hob . Iron, hair dryer, toiletries. Great TV , WiFi and Alexa. Easy to use electric rads in rooms. Nice shower, door knob on bathroom door is very stuff and thought we had got stuck in there a couple of times. Electric rads easy to use and warmed flat up quickly. Would definitely recommend and would book again if returning to area.
“Delighful find”
+Was able to drop bags in before check in & our apartment was then ready...was greeted by the delightful cleaning lady...who also left milk in the fridge for us...the decor & furniture was too my liking & accomadation was clean & had a fab central location, would defo book again, thank you
emmah187
Couple · December 2018
“Mrs”
+Stayed for 1 night on the 1st Dec...central location & lovely decor/furniture, was able to drop our luggage before check in time & was greeted by a lovely lady who was finishing cleaning the apartment & left us some milk in the fridge also..we will definitely be returning, thank you
JezD
Couple · November 2018
“Utter Rubbish!”
+Was booked in only to be told an electrical fault meant we had been booked into a 'similar' hotel only to find out it was a tired, outdated flea pit that was no where near the so called 'luxury' boutique we were expecting and had paid for! He promised us a partial refund and then NEVER returned our calls . Dodgy, don't take the risk!!!
“Could have been great....”
+Good accommodation with plenty of room for 2 people. Good central position in Worcester city centre. Warm and clean. Arrangements for checking in could have been better. Followed the instructions but no one picked up phone and had to leave a number of messages before we finally got a call back therefore standing around for a while in the cold. Also accommodation advertised as free parking which was a key reason for choosing this accommodation.We were instructed to park in NCP, we could not access parking pass as were not given the code to box, texted contact number twice but never got an answer. Consequently had to pay over £13.00 to retrieve car. Very disappointing ... can this be remedied? A real shame. Also issues trying to connect to wifi.
Verified traveler
November 2018
“100% recommend for a comfy home from home stay”
+Suite was beautiful, great decor and little touches made it homely. Check in service was flawless and staff member was really friendly. Will definitely be staying again.
RobD2147
Couple · October 2018
“Nice apartment in great location”
+Nice spacious apartment (Friar suite), good general decor and furnishing. In an ideal location for Worcester - near cathedral and shops but more importunately on a great road that has lots of good restaurants and bars etc. Suite did suffer from some 'wear and tear' that spoilt it a bit (flaky paint on bathroom ceiling, broken door latch and coat hooks also shower control,did not work well and it was difficult to mix enough cold to make the water cool enough to shower under. Parking was expensive (£26 for 2 days) and communication with owners was not ideal although they were contactable to enable easy access to the property.
Verified traveler
October 2018
+Perfectly pleasant flat- not Boutique but more ‘home from home’. What let it down most was no reply to the 2 emails I sent ahead of my stay- one via Expedia and the other direct through the actual flats website. Also when we got there I phoned the number which I found on the flats’ website and it went to an answer machine with a message with a number said hurriedly for a mobile which was the ‘bookings number’. It took 10 minutes for them to call back. So where I stayed- the shower curtain needed replacing, one of the wardrobe doors looked like it had been melted, the TV in the lounge is too high on the walk to watch comfortably and the coffee machine kept leaking. Oh and the dead plant ie all leaves withered and brown in the lounge. Bathroom ceiling paint was peeling. Pluses were location, reasonably quiet, clean, felt safe. Ways it could have been improved- communication and booking in, would have been useful to have some contacts etc in the ‘welcome file’. Might be useful for the owners to try staying in for for a night and spot check the glitches. Seriously a few tweaks and this would earn the title ‘boutique’.