Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
“Wolverhampton trip, July 2026.”
+An excellent couple of nights whilst going to teo consecutive concerts at the Civic Hall, which was within easy walking distance. The staff were friendly and efficient, the breakfasts were very good, and the room was clean, comfortable (and delightfully cool).
“beware the bar, you need a lot of patience”
+Hotel was excellent, quiet, everything worked, no complaints whatsoever. Lovely staff. But the bar was another matter. Went in on day one for a couple of pints before going back to my room for tv and sleep. But it was very odd. A woman was dashing about, but wouldn't make eye contact or say anything. Eventually got served, repeated for a second time for pint 2. But day 2 was really weird, I waited for 17 minutes to be served. Believe me - I watched the clock behind the bar slowly go round. 2 men came in and waited patiently to get served - they gave up after 15 minutes and left. There was hardly anyone in the place. Really odd. Funnily I didn't go in on my last night of my 3 day stay.
110garethj
Business trip · July 2026
“Restaurant terrible hotel good”
+Location was good and the rooms were clean and the hotel staff were friendly but wow the restaurant and bar was terrible waiting to get service was awful one minute she’s at the bar then off to clean tables while I was standing there surly she could have served a pint first then go to clean the tables this went on and on
bikalk2026
Couple · July 2026
“Bestt and Accessible”
+Awesome service , perfect room and good food also the chef Gita made the most delicious pizza I ever had
“Theatre break for 2”
+Handy for the railway station and city centre. Lovely, comfortable room and bed. Really nice staff. Tea and coffee making facilities in room. There was a shower and a bath.
e1mike
Business trip · June 2026
“A pleasant stay”
+restaurant staff both in the evening and at breakfast , although very busy found time to smile and be pleasant/helpful. shout out to Tracy who was in reception offering assistance on arrival and in the restaurant in the evening giving 5 star service. although my room was overlooking the station surprisingly there was not any noise in the room and had an excellent nights sleep. 3rd June 2026.
F2832ZEnikkiw
Couple · June 2026
“Service with a smile”
+Jade the lady working in the breakfast/dinner area was lovely,very helpful,made you feel really at home and super fast service....overall a lovely lady
Sightseer41912960228
Couple · June 2026
“Perfect location to get about”
+This hotel is not perfect but the location, price and staff make it a perfect place to stay. The staff )especially Jade) well jolly and fun to interact with. Nothing was too difficult for them and the stay was everything we needed.
steveselectricals
Solo · June 2026
“Inconsistent reception ... felt uneasy.”
+Stayed a week for a reset. The room was clean and comfortable, and I felt very secure with the keycard system. However, the check-in experience let it down. There was no greeting, no check if I needed breakfast or parking, and it felt cold and transactional. I was also asked why I was staying, which felt unnecessary and intrusive , I’d paid for the room and was being respectful of other guests, so that question wasn’t appropriate. What made it worse was reception switching to a different language while discussing guests at the desk , it made the whole experience feel unwelcoming and unprofessional. The room itself also felt like it hadn’t been updated to the same standard as newer Premier Inn rooms I’ve stayed in, with no USB sockets and older tech. That said, Kelly on reception was brilliant. Friendly, helpful, and genuinely didn’t judge , she just saw me for who I was and we had a good chat outside. She was the nicest person I met there, and interactions like that make a real difference. It’s basic hospitality to make guests feel at ease, not uneasy. A 3-star for me , fine room, but the service and consistency need work.
ianjV279RS
Business trip · June 2026
“Pleasant stay”
+Hotel room as expected. Good service at breakfast. Fiona is the only staff member in the evening, managing food orders, delivering food and serving the bar. I honestly don't know how she does it. More bar staff needed.