Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 46 reviews.
Nicholas
United Kingdom · Business trip · December 2024
“OK.”
+Location was good and it was clean. Directions and instructions were clear. It’s a nice spacious apartment.
−It’s opposite a massive building site. The bed and bedding are very cheap and there was no shower gel or soap in the bathroom. We had a Teams call and it was hard to get the place looking well lit. For £150 it would have been a bargain. For £300 it definitely wasn’t.
Emma
United Kingdom · Business trip · December 2024
“The worst stay and experience in over 8 years.”
+The only thing we liked were the mirrors.
−The apartment was in a poor ish state, with water damage to the cupboards and a huge crack in the glass behind the cooker. Massive construction site in front of the building, which makes it extremely loud and indiscrete. Barely any decent food places around. No bin bags in the bin, dirty glassware, and a bad odour on the corridors that makes you sick. The host, Norbert, is extremely disrespectful and a scammer, barely speaks English, and seems like he has absolutely no clue of what he is doing. He has tried scamming us for between 1000£ and 500£ in cash, harassed us, blamed us for things we haven't done, and is now threatening me and is lying to customer service that I have been violent. I have clear evidence where he is trying to extort me for money, completely disregarding the rules and regulations of the platform he is using. The apartment is not a gem. It is small, below basic, crowded, and is not worth 250£ a day for sure. Keep in mind that I use booking.com and airbnb several times a week and have proven a record of being an excellent guest. I am now being blackmailed and slandered by this individual for an unsecured, hazardous cupboard(worth 40£ at Ikea), they had in the bat
Matthew
New Zealand · Business trip · November 2024
“Exceptional”
+Location superb. Walking distance to many London attractions, restaurants, theatres etc.
−Unable to open balcony door for ventilation - OK in autumn but could be unpleasant in summer
Francesco
Australia · Family · November 2024
“Location, location in the heart of London.”
+Location, comfort, cleanliness, facilities. Gatwick Express then a short walk from Victoria Station. We walked everywhere, did not need a cab at all. Used the trains if we wondered further. Norbert was the most attentive and helpful host I have ever dealt with.
−Nothing
Izzah
Singapore · Business trip · October 2024
“Superb”
Jerome
Australia · Couple · October 2024
“Great location, good contact with host, needs some attention to maintenance.”
+Well located in heart of Westminster near Victoria Palace Theatre and Victoria Station. Comfortable stay.
−Looks directly into a multi tower construction site with attendant noise. Requires attention to maintenance in kitchen & bathroom.
Peter
Canada · Couple · October 2024
“Fabulous location for walking to tourist attractions and shopping.”
+The accommodation was fine for us as a couple and location was excellent for walking to Buckingham Palace, Parliament Buildings, Westminster Cathedral, and Victoria Train Station. Also shops were very close by too
−The adjacent property is a building site for a several storeys building, which wasn't a great from our window.
Judith
Australia · Couple · September 2024
“Pleasant”
+Location was excellent for sight-seeing.
−Some of the facilities and appliances were broken. Instructions from the owner were vague and incomplete.
T.
United Kingdom · Couple · September 2024
“Superb”
Kwok
United Kingdom · Solo · August 2024
“I would stay here again!”
+Location was perfect for me as it was bang in the middle of where I want to go. It saved me getting tube which are normally a pain. The amenities that was provided by the host was excellent. Everything I needed was here. I even forgot my 5w plug to charge my device but that was available in the room. The whole property was very clean.
−I was told before I arrived that the balcony door was broken which isn't a big problem.