Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 84 reviews.
Lorida
Australia · Couple · October 2026
“Not worth the headaches”
+The very little we liked was overshadowed by the absolute bad customer experience and having to deal with headaches.
−This was not a great experience. The check-in process was a nightmare having to pick up a code for the door from somewhere nowhere near the property. The instructions sent were so unclear and it just left the worst experience. And than having to deal with the bad customer service, and spam level of emails was so bad. There are plenty of other options, should have booked elsewhere
Soe
United States · Group of friends · October 2026
+* The room was very comfortable, cozy, and nicely equipped. * I appreciated the amenities, especially the vacuum cleaner, which not every hotel provides. * The self-check-in and check-out process was convenient *later on* because we didn’t have to meet the host in person. * Overall, we had a pleasant stay and enjoyed the comfort and privacy of the room.
−* We were not informed that a separate access code was required to enter the building, so we had to ask other residents for help. * Obtaining the room access code required an extra step of going somewhere else to retrieve it, which was inconvenient, especially after traveling a long distance and wanting to rest as soon as possible. * The room door’s keypad was difficult to use. Sometimes, pressing one number registered as another, and we were not informed that extra pressure was needed to open the door. * We were stuck outside the room for approximately 10-20 minutes. Since we did not have a Japanese phone number and the host did not respond immediately, we had to ask someone nearby to help us contact the host.
Mutsuko
Australia · Couple · October 2026
“Value for money”
+It was good location but double bed was stick to one wall so one person was difficult to bed in and out otherwise it was alright!
Francesco
Australia · Family · July 2026
“Very dissappointing.”
+Not applicable
−1. We had to travel by train to a location nowhere near the apartment to get the door code. Then return to the station and get another train to go to the apartment. All this with our luggage. If we had known that just to get access to the apartment would require all that effort and time, I would never have booked this apartment. It took about 2 hours just for this part. 2. The apartment was ridiculously small. It was so small that it could not even fit a table. We had to eat our food sitting on the bed. 3. We could not prepare any meals. There was only 1 pot and insufficient crockery and kitchen utensils. 4. The apartment had not been properly cleaned. There was hair, dust and used tissues under the beds.
Dariia
Sweden · Group of friends · July 2026
“I would stay again”
+Good location, nice new apartment, the washing machine was a lifesaver for us and worked without any problems, the air conditioner was also very useful
−We had problems with the electronic door lock, and we were only able to resolve the issue thanks to the Japanese people who also lived in the building and who were able to reach customer support using a Japanese number. It would be nice to be able to reach them via WhatsApp or something if similar situations happen in the future to tourists who don't have a Japanese SIM card. The apartment was also not very clean; the chandelier above the bed was covered in dust, and there were black hairs all over the floor and in the bathroom. I don't know if they were from the people who stayed there or the cleaning stuff, but it was very unpleasant.
Hamidah
Malaysia · Group of friends · June 2026
“great choice for couples or two travelers”
+This is a small apartment that’s best suited for 2 people, although it can accommodate up to 3. While the host allows up to 4 guests, it does feel quite cramped. There is only one queen-size bed and one sofa bed, so I think it’s most comfortable for 2 people, or 3 at most. The apartment is clean, quiet, and well-maintained. It’s also in a convenient location, just a 5-10 minute walk to the nearest JR station. There are convenience stores and a self-service laundry nearby. Overall, it’s a great choice for couples or two travelers looking for a peaceful and convenient place to stay.
−The entrance door was very difficult to open. We arrived a bit late, and since check-in was completely self-service with instructions via text only, there was no one to help or call. We ended up being locked outside for almost an hour before we could get in, which was quite stressful. The apartment was fine overall, but the pillows could definitely be replaced as they were old and very thin.
Anastasiia
Russia · Couple · November 2026
“Все замечательно, 10/10”
+Отличные апартаменты, рядом 2 станции метро, от которых до ключевых достопримечательностей не более 30 минут езды. В апартаментах чисто, нет сильной влажности, вся техника рабочая. С удовольствием остановимся еще, когда вернёмся в Токио
Pierre
France · Couple · October 2026
“Un logement fonctionnel dans un quartier calme.”
+Le logement est située dans un quartier très calme, ce qui est un bon point lorsque vous venez de passer la journée dans la foule des quartiers comme Shinjuku ou Shibuya. De plus, nous étions non loin du Kishimojin Oeshiki, c'était parfait pour s'y rendre à pied et profiter du festival.
−La propreté serait à revoir. Nous avons retrouvé des cheveux et de la poussière ça et là... c'est dommage.
Francisco José
Spain · Family · August 2026
“Decepcionante”
+La ubicación, a pocos minutos de varias estaciones de metro y tren, que te comunican en 20 minutos con el centro de Tokyo. El barrio muy tranquilo, pero con supermercados y restaurantes cerca. Coma muy cómoda. Precio competitivo. Estaba limpio.
−Tiene cocina, pero como si no la tuviera: al llegar vimos que no había menaje para cocinar (apenas había unos pocos vasos y platos de plástico). Estando en Japón uno no va para cocinar, pero si nos interesaba lo mínimo (algún cazo, sartén) y desde luego vasos y platos normales para todos. Contactamos con los anfitriones por mensaje (no están en ningún momento en el alojamiento) y nos indicaron que no era posible enviarnos lo solicitado (¡como si pidiéramos oro!). Es auto checkin con el riesgo que conlleva, aunque nosotros lo hicimos sin problema. El sofá cama es peor que dormir en una trinchera de guerra. La televisión Android tv para aplicaciones que tenga el viajero (Netflix etc), pero no tiene canales convencionales.
HELENE
France · Solo · July 2026
+L'emplacement, le calme.
−Le 4ème lit.