Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 56 reviews.
Elizabeth
United Kingdom · Group of friends · July 2026
“Our arrival to this beautiful city was totally overshadowed by this by this dealing with an individual who seemed to th”
+The location
−First of all, the unnecessary difficulty accessing the apartment! Having followed the unusual link to the internet to open the door which didn’t work. After 15 minutes of trying & trying, in the end we had to call the agent who told us that the key was under the mat! This had never been communicated to us.! Once inside we were confronted with a pile of dirty linen on the sofa. We requested and paid for 2 Double beds & 2 single beds as we were 4 single adults, instead the apartment had 2 double & 1 single bed! No pillow cases on beds and towels provided. No shampoo or soap replenished in one bathroom, no ironing board cover and only 2 wine glasses provided. Once again we had to contact the agent! He apologised and sent someone with towels, pillowcases & glasses. We asked to move to another apartment with the right amount of beds to which he replied “ nothing he could do that day, we would have to wait until the following day.” We never heard from him again. I send a message the following day asking when we could move, the replies I will forward. This experience was extremely unpleasant and totally unacceptable. His texts were verging on aggressive, to which I would like to send proo
Irem
United Kingdom · Group of friends · June 2026
“We enjoyed the lovely flat in a nice neighbourhood”
+It was nice and clean. We loved the location.
James
United States · Couple · May 2026
“Very spacious apartment within easy walking distance of the Guggenheim and other museums. Highly recommend!”
+Location near the Guggenheim, easy walking distance. Lots of space!
−The automatic lock didn't consistently work. Several times had to repeat the open door command through the app. It would make noise and sound like it unlocked but couldn't open the door. In general, did not like having to maintain the phone browser open to the app.
Javier
Spain · Couple · October 2026
“Excelente apartamento”
+Muy cómodo, limpio, bien localizado y excelente atención.
yolande
France · Family · August 2026
“Bel endroit bien situé et très propre”
+Tres propre et très bien situé. Très simple pour se garer dans la rue et un parking se trouve juste au pied de l’immeuble.
−Nous étions sur place en pleine période de coupe du monde. La télé et la box n’ont pas fonctionné. J’ai contacté la personne mais à distance impossible de m’aider. Dommage !!
Pablo Augusto Diaz
Andorra · Solo · July 2026
+Ubicación y el apartamento
amelia
Argentina · Group of friends · June 2026
“Buena”
+Buen gusto y cómoda
−Difícil sistema cerradura entrada. Poca ventilación. No hay aire acondicionado
hiroshi
Japan · Group of friends · June 2026
“最高のアパートメント”
+綺麗で広い。グッゲンハイム美術館すぐ。 川沿いの近くなので朝の散歩も気持ちいいエリアです。大人4名で泊まりましたが快適でした。3ベッドルームとソファ1名で泊まりました。 アパートメントの唯一の欠点だった鍵の受け渡しが電動扉により解決されていた。素晴らしい👍
−タオルがホテルとは違い新しいものではない為、洗ってあるが少し黒ずみがあった。デリケートな人はタオルを持っていくと良い。 アパートメントの唯一の欠点だった鍵の受け渡しが電動扉により解決されていたが、反応がイマイチで時間がかかった。
Agullo
Spain · Group of friends · April 2026
“Fabuloso”
+apartamento impecable y muy buena ubicación
Alba
Spain · Family · April 2026
“Ideal para unos días en Bilbao”
+Muy bien ubicado y limpio. Perfecto para famílias
−Un poco oscuro y un poco de frío sin poder regular temperatura.