Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 17 reviews.
Chris
United Kingdom · Family · October 2026
“Don't stay here...very frustared and dissapointed!”
+Nothing . IN RESPONSE TO THE HOTEL'S PUBLIC REPLY Management's lengthy response attempts to discredit me, despite documented evidence contradicting its claims. **FIRST: I COMPLAINED ON 25 SEPTEMBER , BEFORE CHECKOUT.** My dated emails to Booking.com document the noise, incorrect room and USED SOAP WITH BODY HAIR IN THE SHOWER. I also supplied photographs during our stay. Management's claim that I only reported the cleanliness issue after leaving is demonstrably false. **SECOND: A BIGGER ROOM IS NOT AN UPGRADE.** We requested a quiet twin room, not a noisy, unclean room opposite the lift, initially without the correct bed arrangement. **THIRD: THE “QUIET FINISHING WORK” EXPLANATION IS IRRELEVANT.** I witnessed men moving scaffolding and metal equipment outside our door, disturbing our sleep. The hotel later acknowledged this activity after reviewing CCTV. We received no advance warning. **FOURTH: CLEANING CLAIMS DO NOT DISPROVE PHOTOGRAPHIC EVIDENCE.** I photographed the used soap with body hair in our shower. Management's assurances about cleaning procedures do not change what I found. **FINALLY: I EXPECTED BASIC HOTEL STANDARDS, NOT A PAYOUT.** I requested a refund for ONE unaccep
−DON'T STAY HERE - NOISY, UNCLEAN AND APPALLING CUSTOMER SERVICE ⭐ 1/5 | Villa Wagner, Prague | September 2026 One of the worst hotel experiences I've had in years of travel. Our room was neither clean nor quiet, and I found the attitude of staff and management dreadful. I booked a twin room and requested quiet accommodation. Instead, we were placed opposite the lift, initially without the twin-bed arrangement we had booked. Tram noise and vibration added to the disturbance. The following morning, loud banging woke us. I opened the door in my pyjamas and saw three men moving scaffolding, metal poles and equipment into the lift immediately outside our room. I asked them to reduce the noise. We had received no advance warning of this activity. Worse, the shower contained a USED BAR OF SOAP WITH BODY HAIR ON IT. I photographed it. This is unacceptable in a room supposedly cleaned for new guests. I complained during our stay. We were eventually moved to a more suitable room, but that did not undo our dreadful first night. I requested a refund for that night only. The hotel's response was that we could check out if we wanted a refund. Finding another hotel at short notice in an unfamilia
Akinome
Czechia · Couple · June 2025
“Exceptional”
Simone
Italy · Couple · May 2025
“Superb”
+The room was cosy and in a good palace The bathroom had a proper size and it was very good
−The position was quite far from the city center The room policy was changing the room not all the days
Kwok
United Kingdom · Family · January 2025
“Disappointing, pricey, not value for money”
+The location is close to most attractions and has good transport connections.
−First and foremost, the water was not warm enough when I took a shower! Second, the door had to be locked with a key inside the room. However, in case of fire, this might pose a danger to the trapped guests if they could not find the key! Besides, the host did not provide guests with tea bags or coffee sachets, not to mention breakfasts or meals. Lastly, the host did not communicate clearly to guests that there is a staffed reception counter at their premises. Had we learnt about this, we would have left our luggage as soon as we arrived in the morning instead of waiting till the check-in time which is between 2 pm and 11:30 pm.
Andreas
Germany · Couple · January 2025
“Sleepless nights in Prague”
+Location
−I advise not to book his hotel if you expect to get some sleep. The other guests in the hotel were partying way past 5 o'clock in the morning. We complained about this issue to the hotel for 4 times. A request for a quieter room was ignored. After the second complaint I announced that I will request a refund if the noise continues. It did continue. On the following night the other guests were partying the whole night through. When I requested the refund I was called a scammer. I have never met such unprofessionalism before. As I was denied the refund my lawyer will now take care of it. Aside from the noisy guests there was additional noise from the traffic. The noise from the cars was bearable with the windows closed, but the rumble of the trams is loud. The mattress was worn and uncomfortable. The bed frame was missing a piece, increasing the discomfort. There was no hot water on the third day of our stay. The toilet seat was stained yellow. There was no heating in the bathroom, so it was always cold in there. There was an electric towel rack but it didn't work. The room had a kitchenette, which wasn't advertised in the description, but you could see it in the photos. It had a sin
Anonymous
Austria · Family · January 2025
“Good”
Winberg
Denmark · Couple · January 2025
“The room was nice and in a good location, happy to return.”
+No breakfast at the hotel, suggest a local (non turistic for better price) cafe, of which there are plenty.
−According to the booking confirmation, the keys were to be picked up at a different address. Confusing, as the reception is always manned.
Krastiņš
Latvia · Couple · January 2025
“Exceptional”
+Friendly staff, everything was clean
−Nothing to complain about
Michael
United Kingdom · Couple · January 2025
“Exceptional”
Bogumił
Poland · Couple · January 2025
“Well-located and very good quality for the money”
+I'm very happy with my stay at Ječná rooms - all major tourist attractions are within walking distance, the staff is around to help 24/7, and the room was spacious, modern, comfortable and well-equipped (very useful kitchen annex). Very good value for money!
−Just two small tips: 1. The instructions I got in an automated email from Booking.com about my reservation said that I had to pick up the keys from your office at Legerova Street - that was not necessary and I needn't have gone there first, as the keys are available at the 24/7 reception at Ječná. Not a problem of course, as this is close by, but you can consider updating the instructions. 2. There was no information on Booking.com about how well the rooms is equipped - I thought there would be no fridge, electric kettle, microwave, while all of that was available, which is great and it's worth highlighting in the room descriptions!