Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 13 reviews.
David
United States · Group of friends · December 2025
“Condo rental via Vacasa”
+The condominium was very comfortable. Balcony had a great view!
−I didn't rent via Crocs but through Vacasa. This was very stressful as they requested documents, I.D.'s, verifications, and signatures. I had sent all that the night before and when I went to check in, they was no record of the reservation. It took alot of calls and emails to finally reach the Vacasa host. No breakfast Included.
ROBERT
United States · Solo · December 2025
“Avoid units managed by Vacasa no matter how nice the unit is.”
+Nice Unit. Great View.
−Vacasa is a horrible management company. They have virtually no support staff and do not show up when you require help. The unit's internet was not functional and they would not fix it. They charged me $500.00 per week for cleaning and provided none once I occupied the unit. Ongoing support to address my concerns was non-existent. When I tried to complain them it appeared all that I got in response was AI generated bafflegab.
Cesar
United States · Group of friends · October 2025
“Pleasant and Relaxing”
+The place is much larger than what it looks in person in my opinion. The staff was very welcoming and friendly. The restaurants were good too.
−It was a bit far away from the little “downtown” or “night life area.”
Tulani
United States · Couple · May 2025
“Very good”
+Beautiful unit with awesome amenities
−The guest policy does not allow for friends, legitimate massage therapists, or anyone to visit your unit without permission from the owner, which is unacceptable. I have family in CR and rented a 2 bedroom unit so that in case my children were in Costa Rica, they could stay with me. Vacasa was easy to work with. I lived in Jaco for many years and have a spa that came to my home to give massages regularly. The front desk staff vehemently refused to allow any guests upstairs without permission from the owner even after Vacasa said that 2 more guests were included in the condo fee. Massage therapists with tables and professional uniforms should not be considered "guests." I felt like if my long-time friends in Jaco wanted to visit me, that would have been restricted also. Why rent a 2 bedroom condo with a kitchen if I can't cook for friends or live in the space like a resident. But there is a policy per the front desk to allow "guests" between 10pm and 5am. Which means they have a provisional policy for hookers but hassle people who want regular guests. That was frustrating. Shower in the master bedroom did not work but the one in the 2nd bedroom did so we used that one.
Glen
United States · Solo · February 2025
“Beautiful, luxurious no Crocs”
+This is a large resort and it feels like you’re in one of a large American hotels, including a wonderful poolscape!
−It’s not intimate like a lot of your Costa Rican hotels. In fact, you would never know you were in Costa Rica unless you left the hotel.
Andy
United States · Family · February 2025
“Nice weather, great facilities, friendly people.”
−English TV channels, CNN, Fox, etc.
Fabio
Costa Rica · Family · September 2024
“wifi no working. in 2024 it is no posible to go in a place were there is no wifi working. for this r”
+room, service, place
−wifi no working
Qian
United States · Family · August 2024
“I wouldn’t recommend this unit unless the management company takes good care of it”
+Location, hotel amenities, unit is spacious
−Unit amenities need a lot of fixing and maintenance. WiFi is extremely slow. There was water pressure issues during my whole stay. And dishwasher never worked
Chantelle
United States · Business trip · May 2024
“Great location, amenities and view.”
+The room had a great view of the pool and ocean. Two private suites with private bathroom and one extra guest bathroom. Plenty of cooking supplies. Also, the pool was FANTASTIC!
−The fans would only move one very slow speed. The balcony had railing with spaces that were large between slots then desired. Concerned my toddler could slip through.
El-mansi
Canada · Couple · November 2023
“Bad”
+Location
−Wifi and AC didn’t work