Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 44 reviews.
Daniel
Switzerland · Solo · October 2026
−Overbooked and unfriendly staff at reception
Lucy
United Kingdom · Solo · August 2026
+Very good access to city centre, and very affordable for a full week. Staff on the main desk were incredibly friendly and- for student accomodation- the bed was incredibly comfy. Good size kitchen too with lots of fridge space, and free toiletries and washing up liquid provided. Door broke once during stay but was fixed within two hours. Also check in and out was incredibly straight forward.
−I naively assumed no students would be around as it was August so available for private lets, but there must have been some early starters in the accommodation because two of the five nights there was a LOT of noise in the courtyard area with student age people shouting to each other. That said, when I closed the window the sound proofing was excellent so I can't complain honestly, it's just worth bearing in mind that even if, like me, you book in for a summer course at NTU you may still encounter exuberant students being a little loud! Nothing offensive, clearly just having a fun night, but can get noisy.
Kehinde Oluwasegun
Nigeria · Solo · August 2026
+Good and neat
Naim
United Kingdom · Solo · July 2026
“Good for the price, clean and safe, staff need better training, and we need a number that works to contact you. Good loc”
+Felt safe and secure, and was very clean.
−Outside noise quite noticeable even when indie was closed. The bed was firm which is fine, but it felt springy and made a lot of noise when I turned over. The pillows felt like they didn’t have enough fillings, so was shallow with not enough support. A bin could have been provided int he room to put rubbish in, although there is the communal kitchen area, it isn’t convenient to leave the room each time to throw rubbish out. The staff were generally friendly, but were oblivious and slow to respond. I was outside the building and a staff member pointed me in another direction, which resulted in me circling all the way back around to the same point of the building; they didn’t open the door or come to the entrance to check what I was enquiring, to then only realise I am a guest here to stay. At reception, after handing my key card, staff looked at me as if I knew what to do where to go, then I prompted them I need instructions regarding my stay and location, to which cued them to show me to my room. Staff should be more attentive, active and professional - I found them to be passive, causal and not interested.
portanier mifsud
Malta · Solo · July 2026
“great”
+everything
−that i had to leave
MARIA ELENA
Spain · Solo · July 2026
+El peor calor de mi vida, tenían la calefacción a tope pese a hacer calor fuera. Era una sauna. La habitación estaba tremendamente sucia. Cuando les dije que estaba sucia me dijeron, ah, lo siento. Ni siquiera un la limpiamos. El suelo parecía el suelo de la calle.
Margaret
United Kingdom · Solo · July 2026
“Comfortable student room very close to my conference venue at NTU”
+The location and value for money.
−Nothing
Hafiz Fawad
Pakistan · Solo · May 2026
“Very disappointing stay due to poor hygiene, unclean bedding, and lack of proper customer service.”
+I checked into the hotel and found several serious cleanliness issues in the room. There were no tissues or soap in the restroom, the toilet was dirty, and the bed sheets had blood stains on them. The blanket was also dirty with the same stains, and it was clear that both had already been used. I contacted the reception immediately, but the issue was not resolved. I also informed Booking.com. The next day, the assistant manager emailed me saying that those bed sheets and blankets had actually been discarded by the hotel and were placed in the room by mistake. However, apart from this explanation, no proper action or resolution was provided.
−I checked into the hotel and found several serious cleanliness issues in the room. There were no tissues or soap in the restroom, the toilet was dirty, and the bed sheets had blood stains on them. The blanket was also dirty with the same stains, and it was clear that both had already been used. I contacted the reception immediately, but the issue was not resolved. I also informed Booking.com. The next day, the assistant manager emailed me saying that those bed sheets and blankets had actually been discarded by the hotel and were placed in the room by mistake. However, apart from this explanation, no proper action or resolution was provided.
Sergio
Spain · Solo · July 2026
“Incompetent”
+NO ESTUVE ALLÍ SOLICITÉ CAMBIO DE FECHAS Y TODAVÍA ESTOY ESPERANDO QUE ME RESPINDAN NO XONTESTAN AL TELÉFONO NI RESPONDEN LO EMAILS
−No estuve allí
Hermine
France · Solo · July 2026
+Emplacement idéal
−Ascenseur en panne du 6ème au 10ème étage (j’étais au 10ème). Éviter les chambres du dernier étage (très sombre : velux). Un peu bruyant le samedi soir dans la rue.