Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 32 reviews.
Janet
United Kingdom · Couple · September 2025
“Excellent base for a fantastic weekend”
+Very close to the Piece Hall Host was exceptionally helpful and kindly posted my shoes left behind - promptly and with no expectation of payment. Many thanks to him for that!
−Hard to find at first (Next to the Chapel of Rest) and at top of steel staircase. We struggled to locate but the host directed us. Host was extremely helpful.
Deborah
United Kingdom · Couple · August 2025
“Very Bad”
+The location was the only good thing about this apartment, in terms of its distance to the peace hall.
−However, it is on a very 'rough' street. When we asked a local to point us the right direction they warned us to have our wits about us when returning late at night. And then it just got worse. When we arrived there were three men still working on the apartment. One painting, one putting down the stairs carpet and one fixing the oven, even though it was an hour after check in time, so we just had to drop our bags and go back out. One made a comment about not being able to find a cleaner and I didnt think about it until we got back, I had presumed they were waiting to clean it until they had completed the work but they obviously had just not bothered, it was dirty. There was a bath with a shower over it but no shower curtains or anything. I attempted a bath on the morning and there was no hot water, at all. The flush button on top of the toilet didnt work so we had to lift the top off of the cistern to flush it. Would not stay here again and would not recommend it.
MK
United Kingdom · Couple · August 2025
“Dirty and scruffy”
−Many problems, firstly the carpets are very dirty and could do with a serious carpet clean , the throw over the sofa was filthy and had not been washed in a long time , bathroom needs an urgent upgrade , the toilet seat in the bathroom was hanging off and covered in urine stains not cleaned properly , the bath was held together with sellotape , there was no hot water for the shower or taps and the boiler takes 45 minutes to warm up , the kitchen was lacking in basic cooking utensils , only one decent pan for cooking, overall the apartment was generally tired , dirty, scruffy and outdated
Asheigh
United Kingdom · Couple · July 2025
“Great location wise although above a nursery so noisy midweek. Not very clean.”
+Excellent location if you’re attending a concert at piece hall
−Although the bedding and bedroom was clean the downstairs has a strong smell of stale smoke and didn’t feel very clean
Ashley Staniforth
United Kingdom · Couple · July 2025
“Disappointed with Booking.com and the accomodation.”
+Nothing.
−Before going into detail about our cancelled accommodation, we think it fair to mention that the proprietor gave us a full refund. Also, that Booking.com appears to distance itself from any issues relating to accommodation when there are problems - citing itself as merely a platform to enable two parties to find each other and failing to support the process of getting a refund unless pushed extremely hard. I will not be using Booking.com ever again. Clare Street was a very untidy place with bins and rubbish all over it. Several flights of fire-escape stairs up to the property. Not for those who are afraid of heights. The key safe is over a 4-floor drop. Sweet, musty smell. The stair railing at the bottom of the stairs was damaged. Oversized furniture prevents use of the fridge and a cupboard. Fleece-covered sofa - visually unpleasant. Nowhere to put shoes. Dirty carpets. Dirty in general. Fridge door shelf broken. Dirty, empty provision jars. Mixed crockery. No sink plugs. Junk in kitchen cupboards. Kitchen top repaired with Sellotape. No cleaning or drying materials. Old spiderwebs. Power extensions off each other and trailing. Sellotape for bath sealant. Hair on loo seat. One bat
ruth
United Kingdom · Couple · July 2025
“an absolutely awful stay, we didn’t want to go back after seeing the band we had come for”
+absolutely nothing
−everything, it was disgustingly dirty & smelly, the bedding had not been changed & when the cleaner came to change it she left 2 dirty pillowcases on. The bathroom was disgusting, we didn’t want to stay but there was nowhere else available. bedroom blinds were broken so no privacy with light on & we were woken by the light at 5am. what i have said does not even come close to describing how bad it was
Derek
United Kingdom · Solo · July 2025
“Much better, if host puts right the small niggles.”
+N/A
−Having the proper key code from booking .com, The front door locking mechanism is not good. It does work, with force. Wash hand basin, no plug.!!!
Gary
United Kingdom · Couple · July 2025
“Disappointing”
+Location good
−There is no number on the flat door,no street number,very difficult to find the property,was not given any details to access the flat(key code)had to phone around to get some information,eventually a neighbour ended up helping us out,plus it was a very hot day hanging around was the last thing we wanted to do.Bad communication all round,landlord blamed booking. Com.I would have thought landlords responsibility to give us information for access.
Anne
United Kingdom · Solo · July 2025
“Pleasant”
Winder
United Kingdom · Couple · June 2025
“Ok on a budget”
+I liked the view of the hilltop and how close it was tit eh town centre Nice big TV with netflix A fan in the apartment
−Cigarette burns in blankets Got locked in bathroom twice as the door handle is broken so had to leave it open when I used the bathroom Drawers and cupboards need a proper clean Problems accessing the safe key box which left us soaking wet for the gig we went too, although it was explained there was a emergency which made them late in sending the code. Metal stairs also slippy when wet. The bathroom wasn't very clean either so felt a little dirty. Low budget apartment