Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 61 reviews.
Ruth
United Kingdom · Couple · June 2026
+We were scammed This property does not exist
Mark
United Kingdom · Couple · January 2026
“Value for money”
+Location was good, we were visiting the Tower of London and Tower Bridge. Comfy sofa and fully equipped kitchen.
−We did not receive the code for the lock box in advance, we had to message the host once we were there, which meant standing in the rain for 5 mins. The radiator in the lounge was turned off as it leaks and the boiler was off so it was very cold when we did get in, took a long time to warm the place. Very thin duvet on the bed, could have done with a much thicker one, also a couple of throws for the sofa as there was only a small electric heater.
Renata
United Kingdom · Family · January 2026
“DISGUSTING”
+Location
−AVOID!! Property wasn’t cleaned after the previous guests. This property needs a deep cleaning! Cleaners do not even know idea of a basic hygiene requirements. Hosts complete SCAMMERS!. Started to ignore straight after we had an issues. basement apartment. Not possible to sleep on sofa bed, extremely uncomfortable, you can feel every single sprung in your body. Dirty bedding. Broken wardrobe Radiator not working in living room, leaking. Not a single cup to drink tea. This is a first such a bad experience in my travel, and I travel a lot! All we wanted was a clean and comfortable bed but never had it.
Adrian
United Kingdom · Solo · December 2025
“Fabulous convenient stay.”
+Great location
Gwynn
United Kingdom · Solo · September 2025
+Phillip was good he showed me round .
Abraham
New Zealand · Couple · September 2025
“Disappointing, and below expectations for the price point”
+Location
−Property description are misleading, this flat is not immaculate, it is rustic / basic at best and there are too many pictures about the area and very few actual pictures of the accommodation. Note: There are not two beds, there is a double and a pullout couch, the wardrobe in the bedroom is broken, the floors into the apartment are uneven and a trip hazard The place looks rundown / poorly maintained and not worth the fee at best it is two star venue and I would not recommend to other travellers
Ashish Ravjibhai
Ireland · Family · August 2025
“Unmanaged storage flat”
+It’s too close to Tower Bridge and prime location And the Philip who at least responded when we call and report issues .
−1. Kitchen sink is clogged and has drainage issues 2. kitchen was not cleaned 3. bedroom wardrobe is broken one and not usable 4. no extra blanket 5. there is quite strong smell of damp in bathroom 6. living room near fireplace gas pipe is broken one 7. No kitchen paper towel 8. Kitchen dishwasher liquid/detergent is almost finished I would suggest don’t book until apartment is cleanup and fix all the above reported issue . House is not cleaned at all
Endri
Switzerland · Group of friends · June 2025
“Bad”
+Horrible, sheets are not clean, thin mattress old dirty and uncomfortable. Floor slippery. Everything was dirty.
Heidi
Australia · Family · May 2025
“Filthy, complaints were ignored by owner and booking.com, we endured as prepaid for 3 nights”
+Good location with public transport, pubs and small supermarket nearby. Easy walk to Tower Bridge and Tower of London. Stroll along Queens walk.
−Host left us standing in the street for 30 minutes beyond our expected arrival time waiting for a code. Various messages and phone call were ignored. Why the code was not provided on arrival day I don't know. It's not clear but this is a below street level apartment. You have sunlight but its down about 10 steps. We stayed during a heat wave, but still had to wear jumpers inside it was so cold. No instructions provided to work boiler, shower, heating etc. This place is filthy - get black feet walking from the shower to the bedroom to get dressed. Tried to use a power point beside the bed but it was covered in thick dust. There is no table - you have a shelf attached to an alcove with 2 x stools. We had to eat breakfast in shifts. We had 3 towels and 2 cups/glasses for 4 people. Complained and were told there were more towels on site - wrong. Was told they would deliver additional crockery & towels - they didn't. There is no room for anything - not even a towel rail - we found the clothes airer and put our towels on that. Wardrobe door fell onto us as it was broken. Had to carefully squeeze past the broken door and bedpost to climb into bed. Mattress was like a hammock the way it fe
Frank
Ireland · Business trip · May 2025
“For me it was going to be about location...access to transport and office meetings. Just perfect”
+Location was exceptional. Met neighbour's also who were most friendly and helpful