Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 12 reviews.
Tash
Australia · Couple · October 2026
−Unfortunately our stay here was let down by the staff and the owners. We were woken in the middle of the night by a consistent loud vibrating sound from the AC unit. The only way to stop this was to turn the power off at the power board, leaving us with no power, electricity or AC for a night. We had to contact them in a room with no internet or wifi to try and rectify the issue during the night, they were unable to fix it over the phone and had to send someone the following day. They refused to offer us a partial refund for this disruption and inconvenience. It’s not a good price for what we paid. I would recommend booking elsewhere.
+To small space, not a bed, is a sofa bed , there is a mosquitos in room , the lock of the principal door is dificultad to open,is not accord to the price.
Zhang
Slovakia · Family · October 2023
“Tiny and central”
+The location was perfect, right in the city centre, close to the Uffizi art museum. Nice and clean.
−It was really tiny, folding sofa.
Yu
Japan · Couple · August 2023
“I will definitely back to Florence.”
+It's close to Pitti Palace, Uffizi Gallery, and various famous places, and it's very wonderful.
−It's not suitable for people who are not good at narrow things. But it's very cosy.
“Be aware of 50 euro charge and overprice tax”
+We stayed in the room for three nights. The photographs look much better than the actual room. Before our arrival we got confusing messages from three different numbers regarding our check in. A lady met us outside the property and demanded 50 euros cleaning fee, despite no mention of this anywhere. She also over charged us the city tax. We had to pay cash, no receipt. At the end the room was so expensive that we could have stayed in a bigger nicer place. The wifi did not work properly and the room was not clean. I would avoid staying here.
Michelle
United States · Couple · August 2023
“Supposed to be there for 5 days only stayed for 2 , this is the first sketchy place I stayed in”
+The location is great!! And that’s the only thing
−Sofa bed was not comfortable. The bathroom was tiny , let’s just say the shower was like 2ftx2ft , the shower drain did not drain properly water all over floor , mosquitoes everywhere, people banging on door during the day and night , contacted number given to me no response at all until I started emailing them from the booking site , air conditioner worked for one day , hot water stopped working the second day again reached out on WhatsApp with the numbers I was given and no response. We ended up going to the corner of the street where Pitti Palace B&B hotel was and stayed there for the extra money do it so you can take a real shower , sleep on a real bed with an air conditioned room and also a continental breakfast! I always travel and use Airbnb’s and never had an issue until this one ! Also the pictures are deceiving!
Steven
United Kingdom · Couple · June 2023
“Exceptional”
Sazin
Germany · Group of friends · May 2023
“Bad”
Elena
Russia · Solo · October 2022
“Very good”
Ida
Norway · Group of friends · September 2022
“Compact apartment, perfect location!”
+Perfect location for visiting Firenze! Tiny compact apartment, very safe with extra locks on all doors. Good communication and accommodating hosts!
−It was a bit difficult to find the place the first time, as we didn't know that in Firenze(Italy?) there are two different types of house numbers on the street: one for businesses, and 1 for apartments. so we stood outside a vending machine thinking we got scammed as our phones weren't working well in this place. Hahahah! luckily we made contact with the host, and found him fast, just down the street! :)