Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 28 reviews.
Ho Yeung
Hong Kong SAR China · Group of friends · November 2026
“exceptional value for money”
+the size and the amenities. and the host seems nice
−nothing
Sern Wei
Australia · Group of friends · October 2026
+Incredibly large rental apartment in the heart of the city, just about five-ten minutes from the castle. Communication with the owner smooth using Booking.com messaging service. Fast and reliable wifi. Huge comfortable shower room with jacuzzi. Value for money unbeatable.
−It’s an old (albeit well maintained) property so has some quirks. Small elevator to reach it on third floor. Some lights are operated via remote controls rather than switches, and television could not be turned on via remote control. Car parking space is quite small and narrow- not recommended for groups with large rental vans. Only one physical key to enter and exit the apartment, so hard for larger groups where different people may want to come and go at different times. A smokey smell in the bedroom curtains- this was mitigated by leaving windows open. Similarly in the living room and entrance there is a particular old fashioned camphor-like scent- those with sensitivity to smells would best stay elsewhere.
Wilmotte
France · Group of friends · May 2026
“Lovely place, lovely owner, a very good first time in Japan.”
+The place was very well kept and easy identify when arriving. The owner spoke a very good english and guided us well on how things worked inside the house. The location is near Kumamoto Castle (15min of walking). Overall a very good experience, i can't recommend this place enough !
−My only complaint is that the place is a bit far from the train station BUT it's easily accessible through tramways and buses.
Florence
Singapore · Family · April 2026
“Overall all are good, convenient to move around the area.”
+we like the free parking, the cooking facilities available. even coffee powder was provided :)
−a little set-back is have to walk along a narrow pavement to the apartment.
Michael
United States · Family · April 2026
“A grand retro palace from which to explore Kumamoto”
+The Torii is a surprising, terrific place to stay in Kumamoto. This third floor (accessible by private elevator) apartment is retro in style, grandiose in size, and very comfortable. Upon ringing the doorbell, we were greeted by the owner who showed us to the elevator and then helped us access the key and enter the residence. Every space in the Torii is large with high ceilings. It's clear that this residence was meticulously designed, and it's furnished and decorated beautifully. The beds here took over the top spot as most comfortable in Kyushu (besting the fav Kagoshima Chuo hotel); so comfy. My wife, daughter and I had plenty of room to spread out. There's a second bath off the bedroom. The shower room is huge. While there isn't a clothes dryer, hanging the clothes in a room with an air conditioning unit and turning the fan up was very effective for us. There are many nice boutiques and restaurants in the immediate vicinity. Like Kumamoto itself, the Torii was a very pleasant surprise.
−My only gripe is that this is advertised as a two bedroom, but there's no divider between the beds on one side of the room and the beds on the other side of the room. So effectively this has one big bedroom.
Shirlyn Yuen Yi
Singapore · Family · March 2026
“Owner was friendly, cosy place”
+Convenient location
Fu-Chun
Australia · Family · October 2026
+老闆娘親切，房間乾淨
HSIANG CHIH
Taiwan · Solo · August 2026
+屋主熱心幫忙解決住宿期間遇到的問題。
−到入口有一段小徑非平整路面，推行李箱和娃娃車會比較吃力。
ANGELINE
France · Group of friends · August 2026
“Grande pièce au centre de Kumamoto”
+L’appartement était grand, c’est idéal quand on est 4 avec de grosses valises. La cuisine était très bien équipée. Les lits confortable, climatisation et wifi impeccable ! Magasins pas loin.
−Le parking peu pratique, c’est très serré et pas facile d’accès quand on est dans l’autre côté de la route
ran
Japan · Group of friends · July 2026
+広い 防音がしっかりしている お水のサービス ベットが多い