Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 14 reviews.
Elizabeth
United States · Couple · November 2026
“It was clean and nice”
+It was close to everything clean love the elevators
−It was a bit hard to get a hold of someone to ask certain questions
Peggy
United States · Group of friends · October 2026
“No body soap or shampoo in any bathroom . Master bath sink didn’t drain, same bathroom faucet rusted and loose at base,”
+Three levels, elevator
−Pictures on website were from the next property over; I thought I was renting the property on the beach!
Tracy
United States · Group of friends · May 2026
“It was wonderful. Brand new and clean. Fabulous location and layout. Customer service was quick and attentive. Would def”
+The location and layout was great! Bedrooms were separated on the top floor and the bottom floor with the living space in the middle which made the bedrooms very private. Loved the elevator for bringing luggage and groceries in and out.
−We loved everything but if I had to pick a negative I would have to say that as a person that doesn’t own any dogs it seemed like every unit had dogs and they would bark early in the morning and late at night occasionally.
Loanne
United States · Couple · May 2026
“Loved everything and will be definitely be back !”
+Everything was perfect, location , design , everything was very comfortable
−Cleaning could be a little better
Sonja
United States · Family · May 2026
“We were disappointed not being ocean front and getting a response to solve the problem with the confusion of the ad desc”
+The house was pretty nice. The outside shower was great as well as the pool. Having the elevator was wonderful. We loved having the fireplace, also loved having TVs in every room. That was really nice. Also having thermostats on each level was a great idea. The kids absolutely love the pool, pool table and the arcade machine.. I think the arcade machine might would be better being on the same floor as the pool table. Just let the kids kind of linger in one area. We loved having a bathroom in every room that was awesome. Very nice that the staff puts umbrella and chairs out every day on the beach.
−The cleaning staff needs to pay a little bit more attention to detail. There were things found under the beds behind the dressers. Some of the tubs could’ve been cleaned a little better. Things that were found were like baby diapers, candy, wrappers socks, some hair in the shower. The description of the area that you will actually be staying at needs to be more clear in the ad. We really wanted Oceanfront and like I said the ad was unclear. I tried messaging several times in several different ways to get answers before we ever came and the response was extremely slow. We did not receive anything at all until the day we were supposed to be here Which of course, was too late to make any changes or canceled. We were under the understanding that we were Oceanfront so my elderly mother could see the views much better from the house. We thought we did not have a lot of dishes, but then we realized they had been left in the dishwasher and several of them had been cracked. Maybe having a few basic cleaning supplies to clean up after ourselves while we were there in Case something is spilled like water on the floor. We could use like maybe a mop, etc.. The closets were pretty good size, but
James
United States · Family · January 2026
+The location was misleading; we thought we booked the oceanfront and we were three units back. This was very upsetting. We booked through Booking.com and I called the Kees service but they could not move us. Everything was very nice with the unit. It was clean, comfortable and nicely decorated. We loved that part, but wanted to be oceanfront and thought we were when we booked it. The pictures should show the views of each unit booked, not just the two on the oceanfront. Cynthia Pitts
−Our view was only a side glance of the ocean.
Karen
United States · Group of friends · October 2025
“Wed definitely come back.”
+Location and good size for our family. Loved the private pool.
−There was Sheetrock dust and Sheetrock mud everywhere. There was also animal hair all over the guest bedroom downstairs and the couch pillows.
Friesner
United States · Family · July 2025
“my family and paw children really enjoy the relaxing and peaceful place”
+The location is perfect. This is the best breakfast area ever with the perfect aura.
−to much stairs i am to old for that😒😒😒😒😒
James
United States · Family · May 2025
“Exceptional”
+This place was awesome. Will definitely come back again in the off season.
Kathy
United States · Group of friends · September 2024
“THE TIDES AT KILL DEVIL HILLS”
+The Tides is in a great location and just steps from the beach. We enjoyed all the amenities available - private pool, BBQ, decks, elevator, and beach umbrella and chairs. I definitely would book again.