Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 66 reviews.
Tina
United Kingdom · Group of friends · December 2025
“The Snug is a gem!”
+Everything. Decor is beautiful, good quality furnishings, quirky and cosy. Location is perfect 10 minute walk into Norwich main city centre. Apartment was exceptional, clean and well equipped. Host communication clear concise and helpful. Parking available at property, and we could park earthen check in time and leave longer after check out. It’s called the snug but it’s actually very spacious and homely.
−There’s absolutely nothing to dislike about the property. My one issue is 10.00am check out is a tad early.
A
United Kingdom · Couple · December 2025
+Great apartment, lovely and clean with everything you could need and close to the city centre. Host was very helpful and communicative, will stay again :)
Angela
United Kingdom · Family · December 2025
+Everything
−Nothing
Anthony
United Kingdom · Group of friends · November 2025
“1 night stay”
+Spacious Comfortable beds
−Bathroom was very cold Needs towel rad or radiator. The copper fancy piping in bathroom was red hot but doesn't warm bathroom at all.
Gary
United Kingdom · Couple · November 2025
“Happy for a short stay”
+We waited on ourselves, so did our own breakfast etc. It was by a main road but could not hear anything outside.
−Could have had a few more utensils (like tongs) small frying pan would have been nice.
Melissa
United Kingdom · Group of friends · November 2025
“Fun flat in a great location”
+Great location and fun flat - with a quirky and fun vibe. Good value for money. Host was super helpful and it was easy to get access etc.
−Single beds need better mattresses, bedding and pillows. The bathroom door is not private and there were some broken blinds which need repair.
Suchi Smita
Maldives · Group of friends · November 2025
“Beautiful apt, comfortable stay”
+Beautiful apartment and well cared for. location was fine but not in the center, everything was fine.
Edward
United Kingdom · Family · November 2025
“Fantastic place, close to the city centre and highly recommended.”
+The Snug is exactly as it says...very comfortable and snug. The apartment was very clean, the beds soft, fresh towels and the kitchen had everything you could need for one night or one week. Its located about 20 minutes walk from the old market or you can take a bus (26A) to the city centre from a bus stop a few minutes walk away. Charlotte was extremely helpful with answering our questions and providing solutions so very impressed with the communications. Overall really enjoyed our stay and we will be booking again.
−Nothing at all, very happy with everything.
Aaron
United Kingdom · Family · October 2025
“Gorgeous Place With Great Location”
+Great layout and gorgeous decoration. Comfy beds and plenty of amenities. Brilliant location, close to the centre of town.
−One of the blinds in the twin room was stuck halfway open so my kids woke up earlier than normal with the sunlight coming in.
whelan
United Kingdom · Solo · October 2025
+Snug had all the facilities you could need. Great shower, good wifi, cosy, different lighting options, comfy sofa. 20 - 30 minute walk to the market. Short walk to the coop.