Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 69 reviews.
Gemma
United Kingdom · Family · October 2026
“AVOID at all costs - no running water, faulty smoke alarm and many more issues.”
−AVOID this property - we read a few slightly concerning reviews before arrival and contacted the host who was quick to reassure us. Sadly this was more or less the last time we heard from them. On arrival the property was generally not well kept with many small issues for example cracked tiles, broken door handles and stains to carpets and upholstery. It was also not cleaned to a high standard - including animal excrement on an indoor rug! This was significantly less of an issue than the total lack of running water on the first moring and a faulty smoke alarm that despite being reported on our first night, remained broken for the duration of our stay. We also had a dishwasher door that fell off, an ensuite bathroom that was totally inaccessible and outdoor space that was unusable due to the amount of goat excrement. I am sure this property was lovely once (including the day the advertised pictures were taken), sadly it is no longer and even more sadly the host clearly couldn't care less as evidenced by his slow and then ultimately complete lack or response to our requests for assistance.
Hannah
United Kingdom · Family · August 2026
+Beautiful house and ground and the rooms very spacious and nice decorated.added bonus- goats in the garden!
−The house itself was lovely and had great potential, but unfortunately the attention to detail and cleanliness let it down. There were quite a few cobwebs and a noticeable build-up of dust throughout the property. There also weren't enough towels provided for the number of guests staying, and the showerhead was heavily affected by limescale. We had hoped to use the bath as well, but there was no bath plug. The property was advertised as having air conditioning, but on arrival we were told there wasn't any. The owner was helpful and kindly provided a fan, which we appreciated, but the bedrooms was still extremely hot and stuffy. It's a shame because we had booked this as a special treat the night before my sister's wedding, and while the house itself was great, these issues unfortunately took away from what should have been a really special stay.
Abbie
United Kingdom · Group of friends · August 2026
“Very disappointing and shocking. Would not recommend!”
+Most bedrooms had an ensuite. Pool table and large TV went down very well. Lots of parking. Good size - if it was well maintained, cleaned and looked after.
−Took 4.5 hours from our initial check in time to get the gate code and gain access (in and out!) for all guests. Host finally answered the phone, explaining he was at a funeral, on a Friday evening.... At this point cold food we brought had gone bad as was sitting in the car on a hot day. Non-ex communication from host. Kitchen - Was very dirty and grimy. Plates/glasses were all dirty and not washed properly. Dishwasher would fall out onto you when you opened the door. Lack of items in the kitchen for a large house. Oven and cabinets were filled with crumbs. Outside BBQ was disgusting - lots of dried meat all over it. Only 3 of the 5 hob rings worked. Bathrooms - Clean but not enough towels for all the rooms, nor any hand towels provided. Not all bathrooms had soap. Some bins were empty, but one bathroom had used bloody sanitary products in it already when we arrived. Bathroom for single room is just a storage room. Lounge area - No batteries in any of the various remotes. The pool table had missing balls. No info on how to work the projector. Outside - Lots of litter in the garden. Lots of random dangerous equipment in the garden - not ideal for young children. One parasol was not
Elizabeth
United Kingdom · Group of friends · July 2026
“Large house but not recommended due to poor condition and lack of care”
+Size of property (if it had been clean and maintained properly)
−Where to start as so many issues! Worst things were lack of cleanliness (things left from previous letting such as cot with cot bedding and baby bottle, random toys outside, dirty bedding and towels left out etc), no hot water (eventually immersion heater turned on and then water scolding!), bathroom had stagnant water in the bath as plug stuck in, ground floor accessible bathroom not accessible as full of storage items, broken air conditioning unit (property description implies air conditioning throughout but only one broken unit), no instructions left for anything (including how to get out of the exit gate!), no TVs or remotes working, lack of items in the kitchen for house of this size (and not enough seating), outside unkept and parasol base not securely fixed. The property owner initially seemed responsive, blaming a 'rogue' cleaner he'd just sacked, and offered us some money back and said he'd come round to fix things. But he never came, despite me chasing, and instead only sent round a 'maintenance' person who couldn't sort much out (other than putting immersion on, giving us a key fob for the gate, another remote and some more cutlery!). All in all, the house needs a lot of
Kelly
United Kingdom · Group of friends · July 2026
“Comfy, lovely and fun!”
+The size and space of the property is incredible! It is a beautiful home.
Susan
United Kingdom · Family · July 2026
“I WOULD NOT RECOMMEND THIS PROPERTY”
−We selected The Pines because the property clearly listed disabled unit facilities; however, upon arrival, the ground floor bedroom had a bunk bed with a ladder, making it totally unsuitable for one family member with mobility issues. The disabled toilet was crammed full with 'stuff'. The owner arranged for the bunk to be made into a single bed and a path was cleared to the disabled toilet but we discovered the sink in the unit was not plumbed in and flooded the floor when used. When we raised this with the owner he denied the disabled unit was listed and claimed it was a storage room not available for use. Despite raising an official complaint, the disabled unit remains listed in the property description 2 weeks after our stay. In addition, we experienced several other issues with the property. There were no instructions for any aspect of the stay. Electronic gates secure the property, a new code was sent on the day of arrival, but we had to phone the owner to find out how to exit. The open stairs are carpeted and on one stair the carpet was not attached to the gripper. Two of the ensuite showers did not work and there were no complimentary toiletries as listed, and only 3 sinks h
Paula
United Kingdom · Family · June 2026
“Lovely relaxing venue, plenty of room for a large family, beautiful garden with 3 adorable goats!”
+The pool table and goats ! Lovely touch leaving 2 bottles of wine and a fan!
Alex
United Kingdom · Group of friends · May 2026
+Hi, just to let you know we’ll be leaving in the next half an hour. We’ve had a wonderful time , you’ve got an amazing place. It was very funny seeing the goats! Hopefully we didn’t make too much noise outside or keep the neighbours awake. We’ve tidied the house and everything is looking in good condition. Really appreciate all your help , thank you again.
TeamCampbell
United Kingdom · Solo · May 2026
+It was beautiful. Very spacious. Great communal spaces.
Maisie
United Kingdom · Group of friends · March 2026
“Very comfortable and private”
+The house was both spacious and cozy- perfect for family get togethers we celebrated my mother in laws 50th birthday The kitchen was gorgeous and had everything we needed The garden was beautiful and the bbq was great - baby goat at the bottom of the garden was an unexpected highlight - was so lovely to see the three goats running around the garden in the mornings Pool table was an absolute hit we lost count of how many games we played
−Nothing