Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 64 reviews.
MULSUP
Thailand · Family · April 2026
“Disappointing Experience at The Elegance PoolVillas (Neaumelo Private Luxury Pool Villa)”
−Disappointing Experience at The Elegance PoolVillas (Neaumelo Private Luxury Pool Villa) - April 11-13, 2026 To the Management, I am writing to share my deep disappointment regarding our recent stay at your villa from April 11th to 13th. While we were looking forward to a relaxing family holiday (5 guests), the experience fell far short of the "Luxury" standard advertised. There are several critical issues I must address: 1. Booking Discrepancy and Unexpected Surcharge During the booking process via Booking.com, I clearly selected and registered for 5 guests. However, upon arrival, your system showed only 1 guest. I was charged an additional fee on the spot. Being peak Songkran season on Koh Chang, I felt I had no choice but to pay to ensure my family had a place to stay. This felt like an unfair start to our vacation. 2. Failure of Basic Utilities (Water & Electricity) The most distressing part of our stay occurred on our final morning. Starting from 6:30 AM, the water supply completely stopped, and the electricity became extremely weak. Hygiene Issues: My family of five had to use bottled drinking water (which we purchased ourselves) just for basic bathroom needs and hygiene. Kit
Ahmed
United Kingdom · Family · April 2026
“Worst villa experience in Thailand”
+The place was nice but the service and customer experience was completely disgusting and ruined everything.
−The customer service was shockingly bad ended up charging me an extra £50 due to not having a second key which they said they'd provide. When I pushed for it they called the police on me and said I destroyed the property even the police asked where is the damage? They just wanted to scare me into being quiet
SHAUN
United Kingdom · Family · April 2026
“Avoid if possible, scam artists”
+Layout was decent
−No water, ceiling fans rattled heavily on all speeds, poor English on all customer service issues, heavy charges on 10-20 minute late checkout. Didn't feel valued or respected as a customer, tried extending stay and was told fully booked then when I went online to rebook i found space but had to swap with another property on same resort and after speaking with the family we swapped with they also wanted to stay longer in the same villa and got told no space after which we both had to wait for check in which was supposed to be 2pm but couldn't gain access until 4pm and was refused a 2nd key for property although we had more then 1 guest, this was my 1st bad experience with anywhere ive stayed in Thailand over the last several years. Would not recommend staying here
Jan
Germany · Couple · February 2026
+Everything. It was clean and tidy. Nice villa.
−Wifi is slow
Ling Bah
Belgium · Solo · July 2026
“Mooi verblijf”
+Erg ruime, luxueuze villa
−De staat van de weg naar de villa...
Hubert
France · Group of friends · June 2026
“Super villa , calme , rien à dire , parfait !”
Dennis
Netherlands · Group of friends · June 2026
“Heerlijke villa met fijn zwembad”
+De villa is fantastisch. Ruim en fantastisch terras en zwembad. 3 badkamers.
−Er is geen dagelijkse schoonmaak in tegenstelling wat er bij de faciliteiten staat. Dus ook geen schonen handdoeken.
Schuele
Germany · Group of friends · April 2026
+Eine Schöne Villa, gepflegt und in guter Lage. Gute Kommunikation mit dem Eigentümer / Manager
−Die Villa für 6 Personen auszuschreiben, ist ein wenig bedenklich…. Mit viel gutem Willen 5 Personen (ich habe auf der Couch geschlafen), ideal für Zwei Pärchen - mehr nicht
Nancy
Netherlands · Family · April 2026
+Inrichting Keuken .alles wat je nodig hebt om een ontbijt te maken .Heerlijk zwembad alleen de weg ernaartoe heel slecht .helel Goed Bed
−De weg ernaartoe .moesten t laatste stuk zelfs lopen Taxi reed er niet overheen. Zo slecht wegdek
yannixxxx
Germany · Family · April 2026
+Alles Perfekt, konnten sogar etwas später auschecken
−Unterkunft etwas versteckt