Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 170 reviews.
Cheryl
United Kingdom · Family · October 2026
“A lot of broken, unmaintained facilities/equipment”
+Fire
−WiFi didn't work and therefore the tv did not work Shower did not drain and bathroom flooded When bathroom flooded water poured through the ceiling alot Heating did not work Coffee table was very rickety Carpet grippers exposed on upstairs bedrooms, spikes sticking up Tv had fallen off wall in bedrooma and was laying behind mirror None of the side laps worked in bedrooms Garden was very overgrown
Linda
United Kingdom · Couple · September 2026
“Comfortable and great value.”
+Lovely location within walking distance of rail station and the city. Nice modern house, stylishly decorated with all one could want. Easy access, and lovely little garden.
−Unfortunately the owner had been let do own by cleaning staff and property had not had usual “changeover” service; owner responded at end of their business day, and hurried to change bedding and towels whilst we went out for a meal. Otherwise, I am confident all would have been top notch.
stuart
United Kingdom · Group of friends · September 2026
“Unresponsive hosts and no wifi, TV”
+Good location for train station and central York
−The hosts - unresponsive. We arrived and the cleaners hadn't been in, awful state. No WIFI so TV wont work. Lack of communication before the booking meaning that the rooms hadn't been cleaned. Bin wont work, Fridge appeared to be broken and bathroom smells of sewage. Really poor effort from the owners. If I was going with the wife or as a family I would be asking for my money back. The host eventually cleaned the house while we were out. Its only suitable for those just needing a bed and somewhere to sleep and event then I would say its not worth the £150 we paid. Half that would be fair.
Adam
United Kingdom · Couple · September 2026
“Facilities need a lot of work and not much thought into the comfort of the guests.”
+Location was okay
−- Asked if early check in possible and no reply. - Iron was wireless but no charging point for it and contacted host with no reply, was going to a wedding so was not ideal. - hardly any shampoo/conditioner.
Hannah Shaw
United Kingdom · Solo · September 2026
“A fine is simple stay”
+The house is cute and in a really good area. I love the decor and for the price it's cheap and cheerful. Bedding was clean but tired. It was better then the reviews led me to believe it would be and perfectly adequate for my needs. Not sure id stay more then one night as services are limited.
−Hardly any off the lamps worked. The internet wasn't working. There were not enough plates or pots to cook. It's a little tired. I'd read the reviews before hand and was prepared for it to be alot worse then it was. It's just a little tired but otherwise fine.
Matthew
United Kingdom · Group of friends · August 2026
−Wifi didn't work
Ian
United Kingdom · Solo · August 2026
+Excellent location close to station and city centre. Clean and well presented home, would book there again.
Kev
United Kingdom · Couple · August 2026
“Completely disappointing, owner does not care for the customer!!”
+The property if clean would have been great, however, both bedrooms were disgrace beds not mate, dirty wet towels on both beds no clean towels in the bathroom rubbish in the kitchen rubbish in the front room empty water bottles and rubbish in both bedrooms completely disgraceful
−It was not fit for purpose. It hadn’t been cleaned. The beds had been slept in dirty towels from whoever was staying before left on the beds which were damp. Rubbish in every room in the property. Tried to contact the owner on multiple times. Over 60 times to be fair contacted Booking.com no joy with them either cost me £150 for one night and I slept in my car because I couldn’t sleep in the property and when I contacted both Booking.com and the property owner which I’ve got no joy from got a refund of £16 wow avoid this properly like the plague they don’t give a shining monkeys and all the customers whatsoever
Anita
Ireland · Solo · August 2026
“Do not book”
+Nothing. When we arrived at the property it was clear that the property had not been cleaned after the previous guests. The linen on the beds were in a ball from where the previous guest had used them. All the towels in the bathroom had been used and the sink was full of dirty dishes and the table was dirty. I tried calling the owner multiple times, then emailed on messenger and also on the booking.com app. Due to all of the above we had to book last minute alternative accommodation. I have reached out to the owner several times without any responses received. After speaking to customer support of booking.com an agent has confirmed that this is not the first complaint this accommodation has received and is on their watch list. Do not book to stay at the property.
−When we arrived at the property it was clear that the property had not been cleaned after the previous guests. The linen on the beds were in a ball from where the previous guest had used them. All the towels in the bathroom had been used and the sink was full of dirty dishes and the table was dirty. I tried calling the owner multiple times, then emailed on messenger and also on the booking.com app. Due to all of the above we had to book last minute alternative accommodation. I have reached out to the owner several times without any responses received. After speaking to customer support of booking.com an agent has confirmed that this is not the first complaint this accommodation has received and is on their watch list. Do not book to stay at the property.
Dawn
United Kingdom · Group of friends · August 2026
“Arrived to dirty towels and sheets greeting us vendors didn’t reply to early check-in requests no tv tuned in or Wi-Fi 1”
+Location was a walking distance away
−Place was comfy and location good