Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 88 reviews.
Glenn
United Kingdom · Group of friends · October 2026
“Good location good parking.”
+All good no problem
−It just needs a bit of paint and a bit of tlc.
Ingrid
United Kingdom · Group of friends · September 2026
“Brilliant value big house”
+Really good facilities
−Nails sticking out from carpet on the stairs, needs a better clean
sally
United Kingdom · Family · September 2026
“It is in an amazing location,warm clean and the host was extremely helpful”
+It was very clean and comfortable
Helen
United Kingdom · Group of friends · September 2026
“Great location”
+Perfect location, easy parking, spacious, easy check in
−Decor needs some TLC
Jenny
United Kingdom · Solo · September 2026
“Good location”
+A spacious house with a comfortable lounge and kitchen with everything we needed for one night. Good location for walking to Lake Bala and restaurants
−The shower, the mattress topper was smaller than the mattress.
cyril
United Kingdom · Group of friends · August 2026
+The location was Amazing .
−I think in the bathrooms didnt have toilet tissue , handwash and showergels if you could provide those that would much better
Ross
United Kingdom · Group of friends · August 2026
“Disappointed that it had not been kept up to the standard I would have expected”
+Location and size
−Unclean. Very run down
Joy
United Kingdom · Group of friends · August 2026
“I have emailed the host my complaints/ photos - no response. Most of this is above, ran out of space”
−Hello Bala House Hosts/Helena, We very much enjoyed our trips out around North Wales this past week. Thank you for the milk and biscuits. But I'm afraid the accommodation at The Bala House was very poor with multiple issues ranging from inconvenient or unpleasant to highly dangerous. I have not (at present) provided feedback to booking.com as I think it only fair to give you an opportunity to respond before I do so. I realise the accommodation is self catering but there were no basic cleaning products whatsoever available e.g. toilet or surface cleaner (the first time I have found this). There was no information pack about the house/local area, no spare towels, and no oven gloves, clothes hangers or drawer space. The 1st floor shower was full of hundreds of flies ( see photo above.) They seemed to come from the waste water which fails to drain away, and made the shower unusable. Paintwork and plaster is damaged in several areas (examples above). The ground floor shower room has no ventilation. Consequently, it smells damp and the wooden door is rotting away. The back yard is an unsightly mess, full of weeds and discarded tools/metal (see photo above) (This is a shame, as with a lit
Mandie
United Kingdom · Group of friends · June 2026
“Would stay again. Great for a 2/3 night stay.”
+Location - we walked to Bala lake for an organised swim. Rooms - good size for four of us to have our own space. Kitchen - well equipped
−Damp smell in down stairs bathroom. Soon cleared once heating had been on. Sadly, noisy neighbours. This is out of the control of the owners. Staff from the church spoke to us, and apologised feeling it let the neighbourhood down, and was not representative of the general community.
Deborah
United Kingdom · Group of friends · June 2026
“Ok but needs attention”
+Good location, functional with facilities. Downstairs furniture was good.
−Hazardous carpet on top staircase. Marks and major chips on paintwork throughout property. Shower flooded almost instantly..