Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 34 reviews.
Gerrit
South Africa · Couple · October 2025
“It was a very nice apartment in a nice area but the 5th floor and the bed and Pillows is a drawback”
+The view of the areas was very nice from the Terrace, and the size of the apartment was very nice
−Its on the 5th floor and you need to carry your luggage up and down a very narrow ally up and down The Pillows on the bed were USELESS and should be replaced as it was very uncomfortable There is a washing machine but it doesnt work, that doesnt make sense at al
Clare
United Kingdom · Couple · October 2025
“Whilst the apartment offers some appealing features, notably the terrace, several maintenance and amenity issues need to”
+The most notable positive feature was the terrace, which, although small, provided a relaxing setting for morning coffee and evening drinks, and elevated the overall ambiance of the apartment.
−There were several issues that detracted from the quality of the stay. The washing machine was not working, which, when we asked about it, we were told that previous tourists had broken it and the landlord did not wish to fix it. This posed a significant inconvenience. Additionally, there was a noticeable and persistent sewer odor in the bathroom, which was unpleasant. The shower water temperature was highly inconsistent, fluctuating abruptly between extremely hot and cold, making it quite difficult to use comfortably. Upon arrival, we also noted a lack of glasses, which seemed like a basic oversight. Fortunately, this was promptly addressed by the host once it was brought to their attention.
Piroth
United States · Couple · October 2025
“A stunning central Florence apartment with unforgettable rooftop views, modern comfort”
+This apartment was absolutely incredible , a true find in the heart of Florence! The location couldn’t have been more central, and the spacious, modern design made it feel like our own private retreat above the city. The highlight was without a doubt the spectacular balcony, offering panoramic views across the rooftops of old Florence , simply breathtaking, especially at sunset. The little kitchen was a wonderful bonus, letting us enjoy a cozy homemade dinner one evening instead of going out. And while it’s a bit of a climb up five flights of stairs, the view and experience at the top are more than worth it , a small price to pay for such an unforgettable stay. If you want the perfect combination of location, comfort, and authentic Florentine charm, this is a 10-star apartment. We can’t recommend it highly enough!
−the key hand off
Guest reviews
Australia · Couple · October 2025
+Amazing location and nice view from the terrace! Spacious apartment and close proximity to shops and restaurants in the centre of Florence.
Marie
France · Couple · August 2025
“Good localisation but poor equipment”
+The terrasse was nice (but the light doesn’t work) Really good localisation, in the centre of Florence but in a noiseless street!
−The air conditioning isn’t powerful The washing machine doesn’t work The dishes are really old The sofa is old and not pratique There are 6 floor to climb without elevator Not enough dishes to cook and eat (no bowl, no cup…) The kettle doesn’t work
Lucy
United Kingdom · Couple · July 2025
“Perfect.”
+Perfect! Lovely location, beautiful apartment. Right in the centre of Florence, but very quiet inside.
−Lots of steps up, but we were aware of that before we went and it was worth it for the balcony view
Lilian
Spain · Couple · May 2025
“Beautiful view, great location”
+The apartment is very well located, in the center and close to everything. Clean and well organized. Perfect for our 2 days stay. Beautiful view from the small terrace. Good communication with the main host.
−didn't have an extra blanket and it was a bit cold. 100 steps can be a problem for those with heavy bags. I had a backpack, which made the climb easier.
Laura
Latvia · Couple · May 2025
“Pleasant”
+Location was perfect and terrace was nice. Bed was comfortable.
−There is a sewerage smell in the apartment. There is low water pressure, and the temperature swings from hot to cold. The keys are not in the apartment. You should walk for 15 minutes. to collect the keys, and then another 15 minutes to get back to the apartment. The towel heater is not working. The wardrobe is inconvenient. You need a stick to hang things on the second level of the wardrobe. There is nowhere to hang coats when you come in. There are a lot of mosquitoes and the mosquito repellent doesn't work. It's not possible to sleep with so many of them. And because of the sewage smell in the apartment, you need to open the window.
Jane
United Kingdom · Family · December 2024
“We had a lovely time in Florence, and despite a couple of things with the apartment.”
+The location was amazing so central, and the view on the little balcony was fabulous.
−It was really hard to open the front door, despite having instructions, so this really needs to be looked at. Also, there was not enough blankets, or duvets and also not put on the instructions and the sofa bed needs to be looked at.
Elizabeth
United States · Couple · October 2024
“Exceptional”