Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 9 reviews.
claribel
United Kingdom · Family · October 2026
“Overall it was ok”
+The location is really good, you have the bus stop literally outside the flat and it takes you to the city center in 8 mins. The flat is also spacious, so if you go with your family you will not feel you are on top of each other. They also allow you to check in late for an extra payment, which helped because we landed really late. If you need anything they do reply to your messages very quick.
−The kitchen was missing basics such as cups for coffee and the kettle did not work, even though we got another one after mentioning this. Unfortunately, before 1/11 heating cannot be turned on in Florence so we felt quite cold, and when we mentioned this we received a blanket that was really thin. Last thing worth mentioning is the amount of messages, whats app and notifications I received before travelling from the company, forms to fill, links to pay, it kind of made me feel very anxious and even when I arrived the operator kept on asking me for more information.
Guest reviews
United Kingdom · Group of friends · September 2025
+Incredible size of apartment for price, friendly and helpful hosts
−A bit far out from central, would reccomend possibly having a form on transport. No shower curtain for en-suite shower making it hard to not soak the floor.
Ivett
Romania · Family · July 2025
“Great stay for families”
+The apartment was extremely spacious and a very comfortable stay, I would recommend it for families. It's well facilitated for basic needs and staff was very responsive. The bus stop is right in front of the building so the center side is easy to reach. Good value for money.
−The apartment could've been cleaner, especially the floors. Walking to the city center is quite long, especially coming back and walking up hill. The closest supermarket was about a mile away and the nearby bakery is closed on Sundays. There were also a lot of ants and mosquitos.
Carys
Australia · Group of friends · April 2025
“Nice little spot”
+Loved the homely vibe it gave, the balcony and the closeness to busses
−Didn’t have washing liquid or sponge, no working plugs for bath
Miranda
Australia · Business trip · January 2025
“Freezing in Florence”
+:-( We stayed here as a family and wished we had stayed somewhere else. The mattresses were comfortable but the duvets were woefully thin and had no duvet covers. The shower water was hot but both showers contained used shampoo bottles from previous guests. The rooms are spacious but poorly furnished and the apartment was noisy due to the busy road.
−25 minute walk uphill from the nearest supermarket. Traffic noise permeated entire apartment. One TV was missing and the other TV didn't work. Dishwasher didn't work. Two cooktop burners didn't work; third burner worked intermittently. Oven was dirty. Kitchen was missing basic equipment (no dishcloth, teatowel, dishwashing liquid, knives, spatula, tongs, oven trays, kettle or microwave, although some of these were eventually supplied). None of three lightbulbs worked in one bathroom; only one of three lightbulbs worked in the other. Apartment managers missed my increasingly desperate messages about the thermostat not working and so left us without heat for two nights in the middle of winter: they later said they do not check messages on weekends. Apartment managers said there was not enough time to find parts for broken dishwasher or cooktop during our stay, ignoring that previous guests had already reported the need for repairs. Manager said photos showing two TVs in the apartment should not be relied on as suggesting the apartment has a working TV. Manager accused us of leaving trash in the yard when I lodged a complaint about everything else.
Matteo
Italy · Family · August 2025
−Struttura molto sporca zanzariere tutte rotte polvere ovunque freezer rotto pieno di ghiaccio divano pieno di macchie scovolini usati trovati per terra e lamette da barba trovate in giro
Domenico
Italy · Group of friends · August 2025
“Incubo”
+Niente
−Abbiamo dovuto dormire con le finestre chiuse, perché le zanzariere erano tutte rotte... Dentro gli armadi e sopra i mobili la polvere faceva da padrona. Inoltre abbiamo trovato l'appartamento infestato di zanzare.