Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Usman
United Kingdom · Couple · October 2026
“The location was convenient but other than this we were really dissatisfied with the overall cleanliness of the unit.”
+Location
−The cleanliness of the entire unit. It was extremely dusty and dirty. We also found a cockroach within the kitchen and after complaining about it we were told that someone would come clean it. A lady showed up and picked up the roach from within the cabinet and left. This place needs a deep clean as it made us feel uncomfortable throughout our stay.
Cuthbert
United Kingdom · Couple · October 2026
+Location, spacious
−Nothing
Jane
United Kingdom · Solo · October 2026
“Larger accommodation than expected, reasonably comfortable and a good location.”
+The location was good for my visit. The flat was bigger than expected, with a separate bedroom. I liked the heated towel rail and the underfloor heating in the bathroom I liked having a fridge freezer available. The TV had plenty of channels and was easy to navigate. There was a comprehensive list of instructions for the cooker, the hob, the heating. Lots of useful sockets in each room of the flat. The host sent a message on day 2 to check all was OK.
−There was no toilet paper provided, which seemed strange as it is difficult these days to go out and buy one single roll. However, liquid soap was available in the bathroom and washing up liquid was in the kitchen. Some areas of the flat were not clean and there was a sponge in the kitchen that was well used. The flat was well furnished but with a very plain decor. It could do with some pictures on the walls to make it more homely.
Jeremy
United Kingdom · Couple · October 2026
“overpriced scam, poor location, I will not stay here ever again, my advice to other travellers,”
+the property was over priced and I was not allowed to get the entry details until I paid a £50 deposit, that the property has not returned to me.
−the property was sufficient for our stay but I will not stay here again, I was not given entry details until I paid a £50 deposit which I was not informed about at the time of booking. If I had known about the fee I would not have stayed. I would have booked to saty at a hotel for less money spacesavers have not returned my deposit and have not responded to my emails or messages. it is a complete scam and should not be endorsed by booking.com
Vaughan-Wright
United Kingdom · Group of friends · October 2026
“A very pleasant stay.”
+Excellent location and price
Gun
United Kingdom · Solo · October 2026
“Filthy”
+The location is good, very central, right next to the cathedral and with public transport (tram) practically at the doorstep.
−The apartment was filthy, there is no other word for it. The carpet hadn't been vacuumed in quite a while, there was a dirty tissue lying on a shelf in the bathroom, toothpaste sprinkles on the mirror, the kitchen floor was sticky with quite big stains (not overlook-able), the yellow rug was black at the edges and littered with crumbs, the bed's headboard had grease stains on it... I emailed management to send somebody in for a proper clean: on the plus side they were very responsive and somebody came in the next day. On the minus side, all they did was provide new towels, make the bed and move the disgusting yellow rug back to the lounge area - I had moved it to the kitchenette to cover up the stains. No vacuuming, no cleaning. It's a shame, because the apartment is spacious and could be quite nice; I really liked the layout of it.
David
United Kingdom · Couple · October 2026
“Good position but lacking in the basics”
+Property is in a nice position next to cathedral and was generally quiet apart from the bells every hour, but not a major issue. Property was clean and well kitted out with appliances like oven, fridge, microwave, kettle etc. Smart TV and wifi were good.
−This property (no.16) was not as nice as the photos shown and was more bedsit size. There was not enough cutlery, plates, bowls etc for two people without washing up constantly, and other items for cooking were lacking (for example nothing to drain pasta). We had no hot water for the whole time we stayed there despite sending 3 messages about it, which was disappointing.
Ruth
United Kingdom · Couple · October 2026
“STOP. Read small print. Don’t book unless you are happy to send photos of your ID by email and additional advance deposi”
−Booked in a rush and then received request to send photo ID by email and deposit by advance bank transfer, counter to Booking.com advice.
Anamaria Valentina
United Kingdom · Couple · October 2026
“I found the dishes dirty and dust pretty much everywhere.”
Andrew
United Kingdom · Couple · October 2026
−No reply email, I mentioned two faults one about the mattress needs replacing. And a smell of mould and damp in the walk in wardrobe and a smoke detector covered with silver foil.