Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
+Una vez más me hospedé en esta propiedad y me gustó el trato y la ubicación, la limpieza y amplitud son un punto a su favor.
Verified traveler
April 2024
“Une honte !!”
+Difficile de donner un avis sur l'établissement Gaité puisque nous n'y avons pas séjourné comme prévu ! A 5 jours du départ, on nous annonce un "problème technique qui ne peut pas être résolu" donc on nous propose un autre logement : Smartflat Royal. De l'autre côté de Bruxelles sachant que nous avions prévu toutes nos activités en fonction de l'emplacement de l'appartement, ça commence bien... Le smartflat royal est mal sécurisé : le portail dans la rue ne ferme pas, le logement est dans un état pitoyable : prises arrachées des murs, murs abîmés, papier peint décollé, sèche-cheveux inutilisable... Comment peut-on louer ça ? C'est vraiment prendre les gens pour des imbéciles ! C'est malhonnête et inadmissible que l'on ose faire du business de cette façon, tant de la part de smartflat que de hôtel.com qui propose ce type de "logement" sans même en vérifier la qualité !
Verified traveler
March 2024
“Makes slumlords look like the Ritz”
+Elevator was broken, our room was on the seventh floor. Reading older reviews it seems to be a common issue. Flat was the very definition of quantity over quality. Yes, it was a big space but the owner puts ikea land lords to shame. Pillows the size of postage stamps with no fill, broken couch, holes in the sheets, holes in the shower curtain that had half fallen off, no water pressure. It all goes on. My favorite part though, was the “fitted sheet” on the bed. It was literally the exact size of the mattress. Meaning it just sat on the top with no way to stop it from moving. You inevitably woke up finding yourself sleeping on the stained mattress below with no sheets. This all on top of the fact that day before they cancelled my reservation and told me to talk to the booker. After wasting two hours of my vacation I come to find out it was all a mistake and I did have a reservation. Absolute clowns running that place. Never again.
“Great location… everything else? Not so much.”
+The location of this hotel is excellent, which may make up for some of the other negatives but if you are staying here, there are just a few things to be aware of: 1. Security - the main front door to the apartments does not lock, making the front door entrance code pointless 2. Lightbulbs - a lot of the lights did not work and we had to use our phones as torches at night 3. There were no toiletries, not even hand soap in the property despite saying so on the website 4. The general state of the apartment - door handles came off when we opened certain doors, curtains could not be opened because they were broken and broken pieces of furniture 5. Awful smell of egg coming from the drains 6. Suspicious stains on sofa, dirty shower curtains, brown marks on towels, bedsheets and pillows As I said, the location could possibly make up for this, especially if you’re coming with friends and plan to stay out and party during the night but couples and families, beware!
Mohamed
Family · November 2023
+The place in the heart of bruss
Verified traveler
November 2023
“Disaster apartment”
+Finding and getting into the place was incredibly easy - the front door to the building was broken and perpetually unlocked. Upon entering the flat, it looked decent, but it was hard to see most of it as many of the lights were not working - half of the outlets were broken. We were tired from traveling and were looking forward to showering - unfortunately the shower flooded the bathroom, causing difficulties for the rest of the group to shower as there was perpetually half an inch of water on the floor. We were hoping to just fall asleep to end the suffering, but the pullout bed was completely broken and unusable. The “full” beds were two twin beds pushed together. Some upsides: If you like it cold, you’ll love it here! None of the heaters worked. The coffee maker came with coffee (grounds left behind in the machine). If you want a nice breeze, the window will open and come off the hinges. The “customer service” made great efforts in “passing on information the relevant departments.” Nothing was addressed or fixed during our stay. Avoid this place at all costs.
“Not like the pics! Good location but not well kept”
+We loved the location and the apartment has a lot of potential but it is not well kept. The door to the building (they give you a code for) doesn’t actually lock, but the door to the apartment does. The apartment itself was in terrible condition. The rooms had dead bugs on the walls, live wires behind the bed and just all around need refreshing. The apartment looks nothing like the photos on the website and worst of all.. the pull out couch bed is so broken my son could not even sleep on it and it was very unsafe with rods hanging out. We had to pull the mattress off of the rods/pull out bed and put it on the floor so he wouldnt get hurt.
+Great location, very large rooms. No A/C and no fan provided - can get very hot in summer and open windows entail a risk of many mosquito bites.
+Excellent
Verified traveler
Group of friends · February 2020
+The property is well setup and the location is perfect, right in the middle of brussels