Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Cris Riego de Dios
South Africa · Solo · August 2026
+Location was great.
−No elevator and tight stairs to third floor.
Nunzia
Germany · Couple · August 2026
“Beautiful apartment in Brussels north”
+The apartment was very cozy and comfortable. The kitchen had all the necessary tools and equipment (e.g., fridge, oven), the bathroom was big and overall a great apartment.
−It was on the third floor with no elevator and very tiny stairs.
Ryan
Australia · Couple · August 2026
“We stayed at Smart Appart City in Brussels and unfortunately had a very disappointing experience, largely because of the”
+We stayed at Smart Appart City in Brussels and unfortunately had a very disappointing experience, largely because of the lack of support from Nathalie, who was our point of contact throughout our stay. Before travelling, we checked the property's location on Google Maps and Street View so we would know where to go. The day before our arrival, Nathalie sent us the address, but it was different from the one listed on Booking.com. When we arrived, I explained the discrepancy to Nathalie several times because Booking.com was directing guests to a completely different location on the map. She insisted it was simply the Flemish version of the address, but this was not true. The map location was entirely different. I even asked Nathalie for an email address so I could send screenshots showing the issue, but she never responded. This is something that urgently needs to be corrected, as it could easily cause future guests unnecessary stress and confusion. The correct address is Koopliedenstraat 33, Studio 3, 1000 Brussels, Belgium. I also asked Nathalie if it was possible to have one extra pillow, as there were only two on the bed and I needed another for back support. She simply told me th
−We stayed at Smart Appart City in Brussels and unfortunately had a very disappointing experience, largely because of the lack of support from Nathalie, who was our point of contact throughout our stay. Before travelling, we checked the property's location on Google Maps and Street View so we would know where to go. The day before our arrival, Nathalie sent us the address, but it was different from the one listed on Booking.com. When we arrived, I explained the discrepancy to Nathalie several times because Booking.com was directing guests to a completely different location on the map. She insisted it was simply the Flemish version of the address, but this was not true. The map location was entirely different. I even asked Nathalie for an email address so I could send screenshots showing the issue, but she never responded. This is something that urgently needs to be corrected, as it could easily cause future guests unnecessary stress and confusion. The correct address is Koopliedenstraat 33, Studio 3, 1000 Brussels, Belgium. I also asked Nathalie if it was possible to have one extra pillow, as there were only two on the bed and I needed another for back support. She simply told me th
Kiana
Australia · Group of friends · July 2026
“DO NOT STAY HERE - BED BUGS”
−Unfortunately, I would not recommend staying here. We found bed bugs in one of the beds and another on my hat after checking out. The downstairs also had a strong damp smell, and the bathroom was covered in mould, including the shower head. The bed bugs caused a huge inconvenience for all four of us, as we had to inspect all of our belongings and wash everything to avoid bringing them home. Despite reporting the issue before checking out, the handling of the complaint was disappointing. Overall, a very upsetting experience that significantly impacted our trip.
Jack
United Kingdom · Family · July 2026
“Great value for money and would definitely consider returning in the future if we revisit Brussels.”
+Property was clean and in a great location - perfect for a one night stay in Brussels.
−Location was not clear at all. Booking.com listed location is different to actual location of the booking with a 40 minute travel distance between the two. When trying to contact the host sent to voicemail. Initially thought we had been scammed into staying in a very run down area of Brussels. Then we were sent a cryptic link to the real location via message, travelled the 40 minutes to the new location, saw the local ladies mentioned in other reviews and knew we were actually in the right place.
Mayte
Spain · Group of friends · August 2026
“Buena ubicación y estancia cómoda”
+La ubicación, limpio y muy buena comunicación.
−Habían algunas cosas como alguna sartén o la cafetera que habría que cambiar. Están muy usadas y por ejemplo la comida se pegaba en la sartén. Por el resto genial
Bakala
France · Group of friends · August 2026
+Séjour agréable, appartement impeccable
Lorena
Spain · Solo · August 2026
+Está cerca del centro, a unos 15-20 minutos andando. Cama doble grande y cómoda y el apartamento en general está muy bien.
−Hemos pasado mucho calor, no hay aire acondicionado ni ventilador de techo. Había un ventilador de pie pequeñito que poníamos para dormir las tres personas pero no era suficiente...También es verdad que justo han coincidido unos días de mucho calor.
Silvia
Italy · Group of friends · August 2026
+Posizione vicina alla stazione e al centro
−ASSOLUTAMENTE DA EVITARE. ESPERIENZA PESSIMA E INACCETTABILE. Abbiamo soggiornato nell’appartamento duplex al piano terra e l’esperienza è stata semplicemente vergognosa. Partiamo da una cosa che, a nostro avviso, dovrebbe essere indicata chiaramente su Booking: l’appartamento è disposto su DUE PIANI, collegati da scale estremamente strette e scomode. Una situazione assolutamente inadatta, soprattutto per chi viaggia con una persona con disabilità. Il piano inferiore è praticamente ricavato in un sottoscala: è buio, umido e caratterizzato da un odore nauseabondo e persistente. Appena arrivati abbiamo trovato del CIBO AMMUFFITO lasciato nel microonde. Abbiamo immediatamente segnalato il problema al proprietario, la cui unica risposta è stata, testualmente: “Apri la finestra.” Abbiamo chiesto espressamente che qualcuno venisse a pulire e che ci venisse fornito almeno uno spray per ambienti. Siamo stati completamente ignorati. L’odore era talmente forte da risalire anche al piano superiore, compreso il bagno. La situazione esterna era altrettanto assurda. Essendo l’appartamento al piano terra, le finestre del piano superiore danno direttamente sulla strada. Proprio davanti all’ingress
Rodriguez Carnero
Argentina · Group of friends · August 2026
+La ubicación
−Es muy pequeño para tres personas, para dos sería ideal