Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 199 reviews.
Lena
United States · Family · November 2026
“Not a hotel”
+The apartment was nice, 2 bedrooms and a soft couch in the living room. It was as described.
−Check-in was supposed to be at 2pm, but upon arrival, we were told the previous guests were going to checkout at either 3pm or 5pm. I wasn’t aware that was a possibility. We were told to just leave our bags there, while all their things were still there as well, and the place still needed to be cleaned. During the stay I received a message that we had inadvertently turned off the WiFi to the apartment complex by turning a key near the door. When it did nothing, I turned it back because I thought it was a door lock. Someone showed up unannounced banging on the door hours later to which I didn’t feel comfortable answering bc obviously I know no one in Italy, and got rude messages via phone to let them in. They came in and checked the modem on the floor in the living room, which we had not touched, and never spoke a word of English. Couldn’t sleep at night bc of the noise outside as we were right near the train station, but I take responsibility for that, just had no idea that the place would be so loud even with all the windows shut. Just unexpected. Was happy to leave for our next location. Thought this was a hotel, but was definitely not.
nilda
Canada · Family · October 2026
“Overall, it was good. However, the flushing of the toilet must be given attention.”
+The proximity to the train station. The air conditioning of the place.
−Water in the en suite bathroom is very poor. The water closet does not flush properly. Need more tables in the room to put your stuff such as toiletries. Need more kitchen supplies such as pot holders and chopping boards.
Jonathan
Canada · Family · September 2026
“A great space that’s hard to beat in the heart of Florence.”
+Absolutely loved the location - literally could not be better! Beds were comfortable, clean bedding, clean bathrooms. AC worked wonderfully, kept us cool throughout our stay. Kitchenette was great and comfy for breakfasts. Internet access was a wonderful surprise as listings stated no internet.
−While the jacuzzi tub was very tempting to use for relaxing, noticed a lot of black spots around all the nozzles. Concerned might be mold. One of the cupboards seemed misaligned, difficulty closing without lifting it into place. Otherwise nothing else comes to mind, really just small nitpicking things.
Melanie
United States · Solo · September 2026
“Excellent stay”
+Location right across the street from train station. So convenient! The place was clean and had lift and AC. 2 bathrooms made our party of 3 very happy. I would definitely stay again.
−Nothing. All good.
Omar
Saudi Arabia · Solo · August 2026
+Rooms were cosy and staff was very cooperative
−One of the toilet had some leakage and shower drain was blocked
Maria
Spain · Family · August 2026
“A very good stay”
+Clean, modern decoration, good air conditioning, very safe building, very convenient location.
−Nothing important. There is some humidity on bathroom walls, it did not affect us but is probably a recurrent issue.
Adam
United States · Solo · July 2026
+Fantastic location. Staff was easy to reach for issues and very good with instructions. Really clean space felt brand new. Also noted some reviews that room close to train station was hard to sleep and too loud. I didn't notice a thing, had blackout blinds in both rooms, slept just great.
−It was a little...too new. As in missing a lot of things that I would have expected in a location like this when renting an apartment. Felt like still moving in. For example, had new large ceiling high closets, but there were FIVE total hangers for the 2 bedrooms. Was I supposed to bring my own? Or the other thing there was not even a corkscrew to open a bottle of wine. No place to put any toiletries, shampoo etc. I still give a great rating as the location was truly fantastic, rooms were very clean etc.
Rosilene
Brazil · Family · November 2026
“Foi maravilhosa, pena que foi curta!”
+O espaço (é amplo) e a localização.
−Faltaram os itens de higiene no banheiro (sabonete, shampoo, condicionador)
Diana Marcela
Colombia · Group of friends · November 2026
“Florencia cerca al tren”
+Muy bien ubicado y limpio, muy cómodo llegar
−Hay mucho ruido al rededor
María Fernanda
Colombia · Family · October 2026
“Excelente experiencia”
+El apartamento bonito muy bien ubicado, estaba limpio y las fotos son tal cual. El anfitrión fue muy amable
−Creo que hay mucha humedad oor lla baños, los baños podrían ser remodelados oara que hagan juego con el resto del apartamento. Podrían Considerar una lavadora secadora de ropa, es muy útil sobre todo cuando se viaja en familia