Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 53 reviews.
Shahed
United Kingdom · Family · November 2026
+Location
−Rubbish not cleared outside. Got blown away everywhere
verneuille
United States · Family · October 2026
“Not worth it, and definitely not great for a family with kids.”
+It was conveniently located walking distance to both Lambeth North Station and Waterloo. It was also right next to a park, which was nice.
−The thermostat did not work the entire time we were there so we had to use space heaters and extra blankets to keep warm. The washer and dryer also don’t work, meaning despite drying a load of clothes for 10 hours. They were still wet. The stove also did not work at all the entire time we were there. Free carpets in multiple points within the department, and the master bathroom also had mildew on the walls and on the shower. At no point in time were we able to get a hold of the property owner, and when I say we, I mean both us as well as Booking.com.
Marion
United States · Group of friends · September 2026
“Very convenient, owner was very accommodating for our early arrival and it was easy to get around. I would recommend to”
+I like how close it is to the bus stop get by the central attractions.
−N/A
Xie
United Kingdom · Solo · August 2026
−We were a family of five, so we chose this accommodation because having a kitchen meant we could prepare our own breakfast. However, I ended up not using it because the frying pan and other cookware were in very poor condition. When we checked in at around 8:00 pm, we opened the washing machine and found a sock left behind by the previous guest, which was quite disappointing. The cleanliness on the second floor was acceptable, but the third floor seemed to be rarely used. The bathroom countertop, in particular, had a thick layer of dust. The most worrying issue was the wardrobe shown in Photos 2 and 3. My mum was staying in that room, and when I opened the wardrobe door to hang up her clothes, the door suddenly fell off. I quickly tried to catch it, but it hit my hand. We then had to repair it ourselves. Thankfully, it hit me rather than my mum. This could have caused a much more serious injury. I’m writing this review because I really hope the owner will check these safety issues carefully. Cleanliness is important, but guest safety should be the top priority.
Laketria
United States · Family · June 2026
“Dirty, Disappointing and unsanitary!”
+The location was decent
−This place was an absolute mess! There were large Urine stains on the mattresses in multiple rooms, the walls were dirty, the couch has white stains all over it! My family had to leave and get a hotel room because of the condition of the place. When we sent photos The manager asked us why we removed the sheets! He took no accountability whatsoever and still has not given any resolution to this! Completely inconvenienced and almost completely ruined my family's trip
Ishfaq Ahmed
Saudi Arabia · Family · January 2026
+The house is spacious overall. Nicely maintained but the carpet has started to worn out in some rooms. The private parking along the house makes it more appealing. Overall nice stay.
−The heating themostat stopped working during our stay, leaving the apartment lower than the expected temperature and kids felt cold. We called, sent messages, yet received no response from the management at any point. The deposit refund process was equally frustrating. The deposit was due back on 3rd January, but despite multiple emails, calls, and messages through Booking.com, there was no communication or explanation for the delay. We had to chase continuously just to get basic updates. Overall, the lack of responsiveness and accountability overshadowed the stay. I would not recommend this property based on our experience.
Leanne
Australia · Group of friends · December 2025
“Second Nest Waterloo was a great house for the six of us. Central location with a few pubs and grocery stores relatively”
+The property was accurate to the description. Great location and easy to walk in to central London.
−The handrail on the stairs wasn’t able to be gripped as it was recessed into the wall which meant the older guests staying had to be extra careful going up and down the stairs. The carpet in some of the rooms is fraying near the door way and was a slight trip hazard to a couple people.
Catherine
United States · Group of friends · December 2025
“Hope we left you home in satisfactory condition as we certainly hope to return in the spring🙏🏼”
+Everything
−N/A
George
United States · Family · November 2025
“Great stay in London.I would recommend the place fora larger group. Loved the foxes.”
+Good location for getting around London. It is just outside the crowded tourist area but close enough to get anywhere quickly. It was one of the only properties that could accommodate two families of eight total.
−The living room could use more comfortable seating downstairs. I would suggest another sofa instead and put the television on the wall.
katie
Ireland · Family · September 2025
“It was pleasant and comfortable except the bed can do with new mattress”
+The location was good close to public transport. Very central
−The bed was too soft and the washing machines was a bit faulty