Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 16 reviews.
Bex
United Kingdom · Solo · October 2026
“OK”
+Fair price and good location
−Stale smell in the apartment and the pillows were so thin we left with neck ache. Fairly dirty but the host communicated well.
Andrew
United Kingdom · Solo · October 2026
+There was hot water BB and the location was good.
−Everything. The entire apartment was dirty, dusty and grimey. The bedding was stained and disgusting. There were bloody stains all over the walls. There was dust everywhere. The shower didn't let water drain, so we lifted the sinkhole and pulled out a load of dirty hair and grime which was blocking the drain, disgusting. We didn't unpack our suitcase as every drawer was dirty and dusty, so our clothes would have become dirty. We didn't use the cutlery or kettle as the apartment was so dirty and disgusting that we didn't want to risk using dirty cutlery etc. There were brown stains on the actual marble flooring. There were so many mosquitos that we had to buy insect killer spray to try and not get bitten/stung but it didn't work. We spent as little time in the apartment as possible as it was so disgusting. The information the people running the apartment stated that we had to leave a key on the table but there wasn't a table to leave it on and there were only two keys, one for the front door and one for the apartment door, so we couldn't do that. The fridge had loads of water/condensation so we couldn't put anything in the fridge. There were coat hangers however they were so high up
Kamin
United Kingdom · Solo · May 2025
“Adequate for an overnight stay”
+For my purposes (attending a wedding), the location was perfect. They also allowed my to keep my bag in the apartment the next day until the afternoon which was helpful.
−It was dark and smelt of damp and I have an allergy to mold. When I told the host they said - it's a ground floor flat in Venice, it's like this, open the windows, there is nothing we can do. The thing is for security the windows only open a little at the top, so in order to air the flat I had to leave the front door open to get the air circulating. It wasn't really possible to do this when I was it so the flat continued to smell of damp. I would have appreciated a little more care to my personal issues here, I suggested they should provide a dehumidifier but it was ignored. I also was fored to cancel a night because of train strikes and there was no offer of refunding my money as they stuck to the regulations and showed no flexibility or understanding of circumstances beyond my control. It was very expensive therefore for just one night and the damp smell for me was an issue. They did allowed my to keep my bag in the apartment the next day until the afternoon which was helpful.
Dorina
Canada · Solo · May 2025
“Superb”
Jeyahariprakash
Norway · Couple · May 2025
“Disappointing”
Rhonda
United States · Couple · April 2025
“Clean, quiet, great location--smaller than we expected, but adequate for our needs.”
+Great location, quiet, had a microwave and pot for boiling water, basic dishes and utensils, host was very responsive and available for questionsI
−It was smaller than expected, but still adequate.
Chapman
Switzerland · Couple · November 2024
“Very good”
Paul
United Kingdom · Couple · October 2024
“Falls below acceptable standards, urgent inspection needed by Booking.com”
+The location was good and there was lots of hot water.
−The property needs work. The property felt damp and there was evidence that the walls had been painted over damp patches. There is fitted wardrobes to the rear of the property and we feel this maybe a source of mould and damp. The bed should be changed immediately as the headboard which is part of the bed is so deteriorated that if you sat up in bed pieces of the bed fell off in your hair or onto the bed, this means that this cannot be cleaned properly. The bedding was old, there was only one pillow each which needed to be replaced immediately. There was one brown blanket which was also old and shows wear with pilling. The sheets were clean. One of the wall heaters in the bedroom was not working. The stove was rusty and we did not feel we could use it safely. The bathroom was modern and there was lots of hot water, however there was a terrible smell coming from the sink . The bathroom did not have any ventilation fan so this could have contributed to the damn conditions and the smell. The heated towel rail was not working so we had to dry our towels on the bar stools next to the heater in the kitchen area which made the room damp. I have enclosed photos for your reference. In our o
Lynn
United Kingdom · Couple · October 2024
“Very good”
Heather
United States · Couple · June 2024
“Do Not Stay Here!”
+Close to the water taxi stop in San Toma.
−The property nagged us for a week to check in & the procedure didn’t work on the first few attempts. The check-in instructions state to go to the property & then send message through Booking & they would remotely open the door. Don’t happen! We stood in the rain, I sent several messages, nothing. I called the listed number & got a voicemail. I called the emergency number & spoke with a rude person who was unhelpful for many minutes, finally buzzed us in & hung up on me. We walked into a “entrance/foyer” which looked like someone’s garage with many bags of garbage by the door. The smell was very bad. We opened the apartment door & smelled cat urine & black mold. We should have left at that point. We knew it would be small, but didn’t expect it to be filthy & have nauseous odors. We tried to stay out of the apartment as much as possible & only went there to sleep. We rent apartments so we can cook breakfast in the morning but this place was so disgusting we didn’t dare. The electricity went off on the second day & we had to call again. The young man who helped us was trying his best but failed to communicate the unmarked location of the second breaker box in the foyer/entrance which