Ruby by Serain Residences

6.0Pleasant12 reviewsSee rooms

Apartment

9 Norfolk Avenue, Surfers Paradise, Queensland, 4217

Facilities at a glance

Free Wi-Fi
Parking
Gym
Terrace

About this place

Recreational Facilities: Enjoy the outdoor pool and fitness center at the Ruby by Serain Residences. Modern Amenities: Stay connected with complimentary wireless internet access and entertain yourself with LED televisions in every room. Convenient Location: Situated in Gold Coast, the apartment is just a short walk from Cavill Avenue and Surfers Paradise Beach. To book your stay at this convenient and modern apartment with fantastic recreational facilities, visit us online now!

Choose your unit

Pick check-in and check-out to see live room prices.

4 room types

Choose your room
Room type	Guests	Show prices
Premier Apartment 124 m²King bed, 4 × Twin beds, 2 × Sofa bed	Sleeps 9	Show prices
Economy Apartment, 2 Bedrooms 75 m²Queen bed, 2 × Twin beds	Sleeps 5	Show prices
Economy Apartment, 1 Bedroom 56 m²Queen bed	Sleeps 3	Show prices
Economy Townhome, 3 Bedrooms, Non Smoking 150 m²Queen bed, 4 × Twin beds, Sofa bed	Sleeps 9	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Pool & wellness

Outdoor

Garden
Terrace

Location

Address
9 Norfolk Avenue, Surfers Paradise, Queensland, 4217, Australia
0.9 km from the center of Surfers Paradise

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 10:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.

Guest reviews

6.012 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 12 reviews.

Cleanliness4.4

Service6.9

Location6.9

Room quality6.4

Amenities6.9

Value for money4.3

Food and drink6.9

Rochelle
Family · October 2025
2.0
+The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state. The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort. It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay. I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
Natasha
Group of friends · September 2025
6.0
+For the money, is a no. I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest. Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
Tryphosa
Family · June 2025
2.0
+Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
s
January 2025
6.0
+Noisy
Kristel
December 2024
10.0
“Excellent Apartment! Highly recommended.♥️”
+The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Kenneth William
June 2024
6.0
+Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Verified traveler
January 2024
6.0
“A bit iffy”
+The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Michael
November 2023
8.0
+Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
David
August 2023
2.0
+Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Aya
December 2021
4.0
+terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 10:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your unit

4 room types

Premier Apartment

Economy Apartment, 2 Bedrooms

Economy Apartment, 1 Bedroom

Economy Townhome, 3 Bedrooms, Non Smoking

What this place offers

Internet

Parking

Pool & wellness

Outdoor

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews