Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
Hans
Family · December 2024
+¡CUIDADO! FRAUDE Y PÉSIMO SERVICIO Reservé esta propiedad con expectativas de disfrutar mi estancia, pero fue un desastre absoluto. Al llegar, me enviaron a otra propiedad mucho más lejos de la ubicación original, un departamento en plena remodelación: cables de luz colgando, apagadores incompletos, unas “cortinas” improvisadas con un tubo, y un ambiente descuidado en general. Además, los servicios que prometieron eran inexistentes o defectuosos: el microondas, la plancha, y los utensilios de cocina no funcionaban, y la televisión estaba allí solo de adorno. Después de recibir la confirmación de la reserva a través de WhatsApp por parte de uno de sus representantes locales, noté que los datos no coincidían con la propiedad que originalmente había alquilado. Inmediatamente les escribí, pero me dejaron en visto. Intenté llamar en varias ocasiones, pero jamás contestaron. En mi desesperación, contacté al servicio de atención de Expedia. Aunque el asesor intentó comunicarse con ellos, tampoco obtuvo respuesta. ¿La solución que me ofrecieron? “Quédate ahí esta noche y mañana veremos qué podemos hacer”. Desde luego, al día siguiente no hubo solución ni seguimiento por parte de Expedia ni
“Avoid!!!!”
+Avoid at all costs if you value a good night’s sleep! Windows did not close properly and the noise from the traffic outside was very loud even during the night! Had to put a mattress in the foyer floor every night so the door could close to drown out the noise so we could sleep. Downside of this meant we could hear the noisy neighbours through the front door. The beds were extremely uncomfortable, linen was dirty, blood on one of the pillowcases, wi-fi didn’t work, no shower head and the bathroom was swimming with water after the every shower. Bathroom bin had not been emptied from the previous guest. Shelf was hanging of the wall and sofa was filthy…I could go on! I’m am at a loss as to why Hotels.com would offer this wholly unsuitable accommodation
Hirohito
Group of friends · June 2024
+Because it is located in front of a station in the city, the facilities are old for the price and the iron bunk beds are difficult to use.
Verified traveler
May 2024
“Déception”
+L'appartment est très bien mis en valeur sur les photos mais en réalité beaucoup de choses cassées, le ménage n'était pas fait. Nous étions trois, nous avons payés pour trois et pourtat il n'y avait que 2 serviettes et le canapé lit n'avait pas de couverture. Très déçue, seul avantage sa localisation
+The property is in a terrible condition with safety hazards. I find it outrageous to rent out this property. It is not adequate to give it to free to refuges for example. A lot of ants. Furniture is falling apart. No TV service. For example, there is only one regular drinking glass in the whole apartment in addition to one wine glass. Pots and pans are black from being burnt. Walls are scratched and with holes. Shower is just plumbing pipe sticking out of wall, no shower head. I have pictures and videos taken to support my statement. This apartment needs to be take out of market immediately. I respectfully request refund for having to stay in this apartment
+Obwohl wir für 4 Personen gebucht haben, gab es nur für 2 Personen Bettwäsche. Es war schwer, die Vermieter zu erreichen. Sie haben 2 Tage später auf unsere Beschwerde reagiert, wir haben also einen Tag vor der Abreise die zweite Decke bekommen. Die Lage ist sehr zentral, mit gemütlichen Restaurants und Cafes in der Nähe. Die Wohnung ist nicht sehr sauber. Die Fernbedienung ist klebrig, funktionierte nicht und es gibt Flecken auf der Schlafcouch. Wir werden also diese Ferienwohnung nie wieder reservieren.
+Struttura pessima, non dovrebbe essere proposta come alloggio a pagamento.
+They gave us another room Not the same we booked Very bad one It's scam
+I did not have a good experience with checking in because I did not have wifi connection. If you do, I think it would be better and make sure you check in in advance and read the instructions carefully. I did not have internet connection, which you need in order yo get into the building. They said I can press a buzzer but there wasn’t one identified as Rio Apartment. They did not say what floor and there is no door number. I had to knock on neighbours doors but they did not help much. They gave me the wrong wifi number so I had to turn on my roaming to call them, which incur charges. The apartment was okay, it was warm but very minimal. but it was very noisy and white thin curtains that did not block out the light.
Phat
Family · November 2023
+STAY AWAY from this apartment/host. Place is dirty. So noisy at night and poor management. We are supposed to check in after 3pm. When we get there. Room is dirty. Not even done cleaning. Staff rushing to clean it. Simply wipe out table and floor. Waited like an hour to get inside of that dirty room. Bed is horrible. Mattress is like 1970s. So disappoited with this booking. Expedia should not let those host on their plafom.