Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 156 reviews.
Leanne
United Kingdom · Solo · September 2026
“Wayne was very nice and helpful thoughout my stay I was very greatful for him as I was solo traveling and always helped”
+Lovely private villa, Very good location you are close to coffee shops and food restaurants, yoga, nails, massages. They offer transportation if you need a lift. Wayne was very good he was very helpful and always there if I needed anything, thank you to Wayne
Mattia
Italy · Couple · September 2026
“very bad”
+nothing
−The whole house was infested with ants and cockroaches; everything was dirty, and the furniture was old and filthy. The pool was incredibly dirty, and there was no maintenance or service to speak of. The bathroom smelled bad. We asked to leave immediately upon arrival and requested a full refund, but they refused; we had to contact Booking.com support, who fortunately helped us. Do not book here,the photos are misleading. Also, the location is inconvenient for reaching the villas.
Saumil
Australia · Family · August 2026
“*Attitude and treatment from management was equally disappointing.*”
+Unfortunately, there was nothing about the property or our experience that I particularly liked. The overall cleanliness, maintenance and guest service were well below our expectations.
−Unfortunately, our stay was extremely disappointing. The property was poorly maintained and the cleanliness was well below an acceptable standard. The bathrooms were very dirty, and there were mosquitoes and other insects on the floors. Even when we requested mosquito coils, this was refused. The towels provided were also very dirty and did not appear to be properly cleaned. There were several maintenance issues throughout the property. Some lights were not working properly, one of the gas burners was not working, and the refrigerator was not cooling properly. One of the villas also had a broken TV. We reported the issue and requested that it be fixed, but this was immediately refused. The toiletries provided were also disappointing. The shampoo and shower gel did not appear to be proper hotel-quality toiletries; they appeared more like basic handwash/soap products. There was also no microwave available in any of the villas, which was inconvenient, particularly for a property accommodating families. The attitude and treatment from management was equally disappointing. The manager was extremely rude and did not make any effort to speak with us directly, instead telling us to deal wi
Tegan
Australia · Solo · July 2026
+Such a lovely place to stay and the staff we so friendly and helpful
Circuit
New Zealand · Group of friends · June 2026
“Beautiful place, amazing pool, good spot with lots of amazing restaurants”
+Beautiful spot, would go again
−Nothing
Lara
Australia · Solo · May 2026
+Helpful and friendly staff, good amenities, quiet location
−Location was a little further than I expected
Max
Australia · Family · January 2026
“All in all, the best option for its price!”
+Staff are friendly and helpful, maybe even a bit too attentive for me personally. Great pool area. Good Wi-Fi. Beds are comfy. Pillows are fine, but could be a bit better. Bike parking by the door. A 12-minute walk from the car park, 3 minutes from the nearest cafe, and 10 minutes from our favourite cafe. Mini-bar prices are reasonable.
−The calmness of the rural area comes at a price, unfortunately some neighbours occasionally burn straw and rubbish. That likely happens anywhere in Bali, though. Luckily, it’s not plastic or rubber. It’s also a bit further from the closest car-accessible street than I expected.
Liz
United Kingdom · Group of friends · October 2025
“Overall we want to highlight that myself and my friends felt extremely uncomfortable and unsafe and negatively impacte”
−We booked to stay in Ratna Villa Ubud for 2 nights in October. We understand that wildlife can sometimes be present in Bali but this went beyond what’s reasonable for accommodation of this standard. We encountered multiple issues with the property: 1. Multiple large mice indoors within the kitchen/bedroom and other bedroom. 2. Large gaps in the doors which we attempted to plug with tissue paper which did not help. 3. No working pool light which meant we couldn’t use the pool after sunset (approx 6pm) 4. Difficult to reach location. The postcode listed on booking.com does not bring you to the property. We got dropped at the postcode by a taxi and then had to walk approx 15mins up and down hills with no footpaths making it unsafe. We had to book another taxi and pay 5000 for him to be able to park in the car park. We then had to get on motor bikes to reach the property location on a narrow path with multiple drains and sewerage running bedside us. There was a large gap down the path which again made us feel unsafe on the motorbike. 5. Lack of hygiene and safety concern from the host. When the host was messaged about the mice problem she replied “no problem” and offered no immediate s
Aleesha
Australia · Group of friends · October 2025
“Perfect little villa for our stay, comfortable and the pool was excellent”
+Great value for money, nice and quiet
−Didn’t realise it was down a quiet side road that only scooters could access
THANH BAO TRAN
Vietnam · Family · August 2026
“Rất vui và hạnh phúc cùng gia đình”
+Chủ và nhân viên rất vui vẻ thân thiện, hỗ trợ hết mình khi bạn liên lạc khi cần sự trợ giúp. Bạn có thể thoải mái tự do không có một sự kiểm soát nào khi lưu trú tại đây.
−Nhà ở rất xa đường lớn, muốn đi đâu cũng nhờ staff chở ra bãi xe