Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 74 reviews.
Muhammad
United Kingdom · Group of friends · August 2026
“Nothing they doing scam”
+Nothing they doing scam
−Nothing they doing scam
Brendan
United Kingdom · Group of friends · December 2025
“It’s a bait and switch, don’t stay here”
+Look, the location is incredible if you’re going to The Principality, which we were, and the flat itself was fine, if reminiscent of a student flat, but the pictures shown are not of the real flat. This is a bait and switch, and that left a very poor taste in my mouth.
−As above, this is not the flat that is shown. We were already wary when the hosts asked us for photos of all guests’ IDs (not sure of the GDPR implications of this) and then the request to pay the security via a bank transfer (not sure if that’ll ever be returned), but when I looked at the small print, I realised it was mentioned in the ad so I chalked it up to me being an idiot… but then we opened the door and realised that the pictures on the ad were not taken in that flat. This whole operation is shady, and the crazy thing is, for three mates going to the rugby, we might happily have paid for the same apartment if it had been sold truthfully.
Jacqui
United Kingdom · Group of friends · November 2025
“DISGUSTING, UNSAFE, AND NOTHING LIKE THE PHOTOS - A TOTAL SCAM”
+Nothing
−Avoid this place at all costs. This “apartment” is an absolute scam. The listing photos show a clean, modern, well-kept property , what I walked into was the complete opposite. The condition of the place was disgusting and unsafe. There were exposed walls, damaged surfaces, and a dangerously fitted electrical socket that made the place feel like a fire hazard. It is shocking that this is even allowed on Booking.com. The room I was given looked old, shabby, and totally different from the pictures , nothing matched what I paid for. It felt more like a neglected student bedsit than the apartment shown online. I couldn’t stay for my own safety and had to book another hotel at the last minute. To make it worse, they took a £200 deposit for a room that wasn’t even habitable, and Booking.com offered me a pathetic £8 “compensation” for the inconvenience, stress, and extra cost. Completely unacceptable. This place should be removed from the platform immediately. It is misleading, unsafe, and a blatant misrepresentation. I strongly warn anyone thinking of booking here , don’t do it.
Jacqueline
United Kingdom · Group of friends · November 2025
“Nice apartment. Shame about host demands.”
+The flat itself was clean and nice and spacious. The location was nice and central.
−After booking and paying, the host demanded ID documents and a further deposit of £200 before releasing check in details. 10 days later we are still waiting, despite repeated requests, for a refund. The whole distrustful set up left a sour taste over the whole trip which was a shame as the property itself is nice. Parking was difficult and expensive and the key collection set up from a shop 2 streets away was not as straightforward as it could be.
Lee
United Kingdom · Group of friends · November 2025
+Good communication. Well located and easy arrangements.
Rachel
United Kingdom · Group of friends · November 2025
“Extremely noisy property with a rude host and nothing as advertised on booking.com”
+The location was good, very close to everything! Although extremely noisy in the apartment during the night!
−Lack of contact and rudeness from the host! The key is only released once you have paid £125 deposit, this is not returned until 14 days after stay and then I had to send messages asking for it! Only 3 double beds not the 4 that are advertised, the bed downstairs is propped up by books, the mattresses and bedding were stained and dirty. Not enough glasses for 8 people. Not much sleep was had due to the neighbours door slamming at all hours of the night. We would not recommend this host or property!
Harry
United Kingdom · Group of friends · October 2025
“Very good stay and minutes walk from where we where going”
+The property was good value for money and nice location. Not far from where we where going
−Nothing
Ismaila Balde
Ireland · Family · October 2025
+They are thief.
−They are thief they steal my 232 pound and refused to host me.they was rude with me.thye have no phone to call only text message.i advise anyone to avoid this property they are inhuman.they rob our money with out hosting as.and not returned the money.please people I advise to not book this place.
Ameer
United Kingdom · Solo · September 2025
“Host demanded extra money after payment, left me stranded without a room, and ignored refund promises - avoid at all cos”
−I had an extremely disappointing experience with this property. After urgently booking and paying £68.60, I was bombarded with WhatsApp messages demanding more money in order to stay. I had already sent over my ID as requested, yet instead of being given check-in details, I was told I must pay an additional £125 deposit. I explained I had no more funds available, but the host showed zero care or concern and essentially left me stranded without a place to stay. I was forced to rebook elsewhere using my overdraft, while the property kept my money and ignored my follow-up messages. They even promised a partial refund, which never came. As a frequent traveler and loyal Booking.com user, this is by far the worst and most unprofessional service I have ever encountered. I strongly advise others to avoid this property.
Dylan
United Kingdom · Group of friends · September 2025
“Nice stay, but communication bad”
+The apartment was spacious and comfortable. Great location even though it was meant to be somewhere a few streets away.
−I didn't even know the location until two hours before I checked in. I tried messaging the owner multiple times with no reply, and started to worry it was a scam due to the lack of information and communication, which is not what when you are travelling from afar. The TV didnt have any channels connected and wasn't even connected to the WiFi so we could only watch YouTube after I connected the TV to the WIFI myself. The apartment owner needs to update booking.com with correct information as most of it is out of date.